Comparing Contacts Directory White Papers, Comparing Contacts Directory Software, Comparing Contacts Directory Research, Hardware and Services

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 08, 2011 - (Free Research)

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

(WHITE PAPER)

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Ensuring High Availability for Active Directory by Quest Software

March 20, 2012 - (Free Research)

This Quest Software webcast explains the symptoms of a failing or failed domain or forest. It also discusses how you can best prepare for this failure, and compares manual forest recovery procedures with a powerful automated solution.

(WEBCAST)

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Webcast: Improving Contact Data Quality by Experian QAS

May 01, 2012 - (Free Research)

In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.

(WEBCAST)

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The True Cost of Virtual Server Solutions by Dell and VMware

March 01, 2009 - (Free Research)

In March of 2009, VMware contacted Taneja Group to conduct an assessment of how VMware ESXi 3.5 and Microsoft Hyper-V compare when it comes to hosting multiple virtual machines - what is referred to in this report as "VM Density." Read this analyst report to learn about key findings from this study.

(ANALYST REPORT)

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RHEV for Servers: Competitive Pricing whitepaper by Red Hat

May 25, 2012 - (Free Research)

This document compares the pricing of Red Hat Enterprise Virtualization (RHEV) with the pricing of VMware vSphere 5 for server virtualization. Inside, find detailed pricing comparisons for the use cases of 100 and 250 virtual servers.

(WHITE PAPER)

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RHEV for Servers Feature Comparison by Red Hat

May 25, 2012 - (Free Research)

This document details the features of Red Hat Enterprise Virtualization 3.0 in comparison with VMware vSphere 5 and Microsoft Hyper-V 2008 R2, and is designed to give you information about Red Hat Enterprise Virtualization (RHEV) and allow you to compare features and benefits across multiple virtualization platforms.

(WHITE PAPER)

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Server Consolidation and TCO: Dell PowerEdge M620 vs. Dell PowerEdge M610: Dell PowerEdge R620 Server Powered by Intel Xeon Processor E5-2660s by Dell, Inc. and Intel

February 29, 2012 - (Free Research)

This report compares the performance and costs of two servers, the Dell PowerEdge M620 and Dell PowerEdge M610, and provides a comprehensive breakdown of your savings with each of these solutions.

(TEST RESULTS)

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Dell PowerEdge R720 - Performance Comparison of Two Intel Xeon Processors: Dell PowerEdge R720 Server Powered by the Intel Xeon Processor E5-2650 by Dell, Inc. and Intel

February 29, 2012 - (Free Research)

This test report compares the performance of two new Dell PowerEdge R720 servers powered by the Intel Xeon processor E5-2640 and the Intel Xeon processor E5-2650.

(TEST RESULTS)

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Server Consolidation and TCO: Dell PowerEdge R720 vs. Dell PowerEdge R710: Dell PowerEdge R620 Server Powered by Intel Xeon Processor E5-2680s by Dell, Inc. and Intel

January 31, 2012 - (Free Research)

This report compares the performance and costs of two servers, the Dell PowerEdge R720 and Dell PowerEdge R710, and provides a comprehensive breakdown of your savings with each of these solutions.

(TEST RESULTS)

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Server Consolidation and TCO: Dell PowerEdge R720 vs. HP Proliant DL360 G7: Dell PowerEdge R620 Server Powered by Intel Xeon Processor E5-2680s by Dell, Inc. and Intel

January 31, 2012 - (Free Research)

This report compares the performance and costs of two servers, the Dell PowerEdge R720 and HP Proliant DL360 G7, and provides a comprehensive breakdown of your savings with each of these solutions.

(TEST RESULTS)

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Server Consolidation and TCO: Dell PowerEdge R620 vs. HP Proliant DL360 G7: Dell PowerEdge R620 Server Powered by Intel Xeon Processor E5-2680s by Dell, Inc. and Intel

January 31, 2012 - (Free Research)

This report compares the performance and costs of two servers, the Dell PowerEdge R620 and HP Proliant DL360 G7, and provides a comprehensive breakdown of your savings with each of these solutions.

(TEST RESULTS)

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Microsoft SharePoint Consolidation and TCO: Dell PowerEdge R720 vs. HP Proliant DL380 G7: Improve your SharePoint Performance and Gain Room to Grow with IT Payback in 36 Months by Dell, Inc. and Intel

May 04, 2012 - (Free Research)

Discover how you can drastically consolidate your SharePoint servers and lower TCO by adopting powerful new servers. This report compares the performance and response times of running SharePoint on Dell PowerEdge R720 server versus HP Proliant DL380 G7 servers.

(TEST RESULTS)

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Introducing the Intel® Xeon® processor E5-2600 product family— the heart of flexible, efficient, and highly versatile datacenters by Dell, Inc. and Intel

May 10, 2012 - (Free Research)

Discover how you can boost server performance by up to 80% and reduce latencies by 30% by adopting the latest Intel Xeon processors. Decide which processor is right for your needs in this brief comparison guide.

(WHITE PAPER)

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DataNAS XP by Excel Meridian Data, Inc.

The DataNAS XP is designed with performance in mind integrating Pentium Technology, Gigabit connectivity and low cost IDE resources to produce a reliable and economical NAS Filer. The DataNAS XP is scalable from 240GB to 2TB of storage capacity and provides unified file data access for your mixed environment clients without expensive licenses.

(HARDWARE PRODUCT)

Active Directory Provisioning: Overcoming Top Challenges by Quest Software

July 01, 2010 - (Free Research)

In this new Quest white paper, learn about the challenges of managing Active Directory using native tools – and how provisioning in your diverse environment is equally difficult. Then, discover a third-party solution that not only delivers a comprehensive provisioning solution, but one that makes it quick, easy and painless.

(WHITE PAPER)

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Active Administrator™, Version 5.6.1 by ScriptLogic Corporation

December 29, 2010 - (Free Research)

Active Administrator™ is a comprehensive and proactive Active Directory management solution. Active Administrator provides four powerful integrated AD management features within one console, including centralized event auditing and reporting, back-up and recovery, Group Policy offline editing and rollback, and simplified delegation of AD rights.

(TRIAL SOFTWARE)

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Podcast: Windows Server 2008 R2: Active Directory, Group Policy and the NEW Terminal Services by Dell and Microsoft

November 19, 2009 - (Free Research)

This podcast explores the key changes made to Windows Server 2008 R2 in Active Directory, Group Policy and Terminal Services. Discover how your organization can leverage these improvements for reduced costs, increased control and improved efficiency.

(PODCAST)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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Contact Zone Overview Video by Melissa Data Corp

April 24, 2012 - (Free Research)

This brief but informative video demonstrates how Melissa Data's Contact Zone software can help you cleanse and validate data for better data quality and output.

(VIDEO)

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Virtualizing a Windows Active Directory Domain Infrastructure by Global Knowledge

October 09, 2009 - (Free Research)

This white paper focuses on best practices for implementing an enterprise Active Directory infrastructure using virtualization technology. We will discuss how to perform a full migration of your physical AD infrastructure to a virtualized environment.

(WHITE PAPER)

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What’s New in Windows Server 2008 R2: Active Directory, Group Policy and Terminal Services by Dell and Microsoft

December 17, 2009 - (Free Research)

In this presentation transcript, IT author Jonathan Hassell walks you through some of the key changes made to R2 in three key areas: Active Directory, Group Policy and Terminal Services.

(PRESENTATION TRANSCRIPT)

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