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Comparing the total Cost of ownership of TDM and SIP Contact Centers by Genesys

November 30, 2012 - (Free Research)
This resource compares the total cost of ownership of traditional Time Division Multiplex (TDM) and Session Initiation Protocol (SIP) contact centers. Read on to learn how the right contact center infrastructure can lead the way for success. 
(WHITE PAPER) READ ABSTRACT |

Comparing the Total Cost of Ownership of SME On-Premises Business Management Applications and SAP Business ByDesign by SAP*

March 12, 2010 - (Free Research)
In this document, we analyze the lifetime cost of ownership for a typical on-premises SME business management system and compare it to the cost of an equivalent SAP Business ByDesign implementation. 
(ANALYST BRIEF) READ ABSTRACT |

Developing the right social CRM strategies for improved customer service by Avaya

February 19, 2013 - (Free Research)
Today's exclusive resource examines that steps businesses should take to ensure the seamless integration of social CRM into existing tools and processes. Discover the value you can glean from analyzing and nurturing customer feedback from social media channels. 
(EGUIDE) READ ABSTRACT |

IT in the UK SMB (Small and Medium sized Business) Sector by ComputerWeekly.com

January 04, 2012 - (Free Research)
This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations. 
(IT BRIEFING) READ ABSTRACT |

Improving End-User Performance by Eliminating HTTP Chattiness by F5 Networks

April 2007 - (Free Research)
Many organizations embark on global multi-million dollar web application deployments only to later discover that their users are unsatisfied with the performance compared to their old client server application. This paper provides alternatives. 
(WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Marketing Resource Management by Unica Corporation - An IBM Company

February 2011 - (Free Research)
This Magic Quadrant compares 18 vendors and the strengths and cautions they each bring to the table with marketing resource management. This provides means each company based on constant criteria, allowing you to choose a vendor that meets your needs. 
(WHITE PAPER) READ ABSTRACT |

Deepening Customer Experience: Analyzing, Optimizing, and Integrating CEM by OpenText

September 2013 - (Free Research)
In this E-Guide, learn how to plan and allocate resources for CEM, compare the latest types of customer experience analytics applications, and find out how companies can use CEM technology to craft a single view of the customer. 
(EGUIDE) READ ABSTRACT |

Customer Satisfaction with Email Archiving Systems by Sunbelt Software

August 2008 - (Free Research)
Osterman Research surveyed organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving system. The goal is to help decision makers in their archiving evaluation process. 
(WHITE PAPER) READ ABSTRACT |

10 Tips for Moving Social Media and Mobile Marketing out of Silos by IBM

November 2013 - (Free Research)
In this white paper, get 10 tips to help break through the silos and integrate social and mobile marketing with traditional channels. 
(WHITE PAPER) READ ABSTRACT |

Mobile BI: Actionable Intelligence for the Agile Enterprise by SAS

June 2011 - (Free Research)
This report describes how mobile devices can drive better BI. Find out how top performing companies have made mobile devices the primary platform for BI deployments. 
(WHITE PAPER) READ ABSTRACT |

Delivering a seamless experience across every channel by IBM

May 2013 - (Free Research)
This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels. 
(WHITE PAPER) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

May 2011 - (Free Research)
Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO). 
(WHITE PAPER) READ ABSTRACT |

How Successful Manufacturing ERP Selections Are Made: The Top Things to Look for, Look at, and Look beyond When Evaluating an ERP Purchase by IQMS

December 2008 - (Free Research)
This paper examines the major considerations manufacturers looking to add, upgrade of replace Enterprise Resource Planning (ERP) software should be aware of. By being cognizant of these aspects you'll ensure that you'll be able to select a solution that best fits your needs, both now and in the future. 
(WHITE PAPER) READ ABSTRACT |

Exchange 2007 SAN performance test: Comparing performance between Dell EqualLogic PS Series SAN and HP StorageWorks 4400 Enterprise Virtual Array by Dell, Inc.

April 2007 - (Free Research)
Dell, Inc. commissioned Principle Technologies to compare the performance on a heavy Exchange 2007 workload of two mid-range Storage Area Network (SAN) solutions. Tested and compared were the Dell PowerVault MD3000i iSCSI SAN Array and HP StorageWorks 2000i Modular Smart Array. Read this paper for a detailed analysis of the results. 
(TEST RESULTS) READ ABSTRACT |

Comparing DBA Productivity: An Oracle/DB2 Task Complexity Analysis by IBM

August 2011 - (Free Research)
Comparing DBA Productivity: An Oracle / DB2 Task Complexity Analysis - A must read, this study dives into six  common DBA administration task areas, showing quantitatively that DB2 offers simpler administration  and helps achieve time savings as compared to Oracle Database. 
(WHITE PAPER) READ ABSTRACT |

Intel: Comparing Two- and Four-Socket Platforms for Server Virtualization by IBM and Intel

October 2008 - (Free Research)
Which platform is the best for your virtualization projects? Read this Intel IT report to learn how various solutions compare. 
(WHITE PAPER)

Buyer's Guide to Log Management: Comparing On-Premise and On-Demand Solutions by Alert Logic

March 2007 - (Free Research)
This white paper examines and compares two solutions to log management - traditional on-premise log management managed in-house by the infrastructure team and a Software-as-a-Service (SaaS). 
(WHITE PAPER) READ ABSTRACT |

Best Practices in Lifecycle Management: Comparing KACE, Altiris, LANDesk, and Microsoft SMS by KACE

January 2007 - (Free Research)
This Enterprise Management Associates (EMA) white paper explains key best practices in lifecycle management, uses these as a framework for functional comparison, and includes a cost comparison to determine overall solution value. 
(WHITE PAPER) READ ABSTRACT |

OLTP performance test comparing Dell PowerVault MD3000i iSCSI SAN Array and HP StorageWorks 2000i Modular Smart Array by Dell, Inc.

November 2008 - (Free Research)
Dell, Inc. commissioned Principle Technologies to compare performance for online transaction processing (OLTP) of two entry-level storage arean network (SAN) solutions - the Dell PowerVault MD3000i iSCSI SAN Array and HP StorageWorks 2000i Modular Smart. Read this paper for a detailed comparative analysis. 
(WHITE PAPER) READ ABSTRACT |

Compare and Contrast SPB and TRILL by Avaya

November 2011 - (Free Research)
With the amount of data center consolidation occurring today, moving to server virtualization has happened very quickly. This whitepaper discuss SPB and TRILL, two emerging technologies that wish to virtualize networks without adding complexity. 
(WHITE PAPER) READ ABSTRACT |

Embarcadero Change Manager 5.0 by Embarcadero Technologies, Inc.

October 2008 - (Free Research)
With Embarcadero Change Manager 5.0 you can simplify and automate database change management, streamline development cycles, and ensure availability, performance, and compliance. Download this demo and experience it for yourself. 
(TRIAL SOFTWARE) READ ABSTRACT |

Three Blind Men and an Elephant - The Power of Visual Analysis by Tableau Software

January 2007 - (Free Research)
Learn how faceted analytical displays can lead to insight that would be difficult to unearth otherwise. Faceted analytical displays are powerful and will help you discover new information that will translate into big benefits for your company. 
(WHITE PAPER) READ ABSTRACT |

802.11n: The End of Ethernet? by Aruba Networks

September 2009 - (Free Research)
This report compares 802.11n to Gigabit Ethernet for use in local area network (LAN) access applications. More specifically, the report compares both technologies in six dimensions: mobility, performance, security, management, staffing, and cost. 
(ANALYST REPORT) READ ABSTRACT |

Comparing the TCO of Physical PCs, VDI, and Cloud-hosted Desktops as a Service (DaaS) by Desktone (VMware)

May 2013 - (Free Research)
This exclusive resource provides a comparison of the TCO of virtual, physical and cloud-based desktop infrastructures so you can evaluate which approach would best fit in your organization. 
(WHITE PAPER) READ ABSTRACT |

Data Replication in Oracle Environments: Leading Tools Compared by Dell Software

September 2013 - (Free Research)
Data replication isn't as simple as it once was – primarily because the "Oracle shop" of yesterday is long gone. In this Dell white paper, see why the norm is an enterprise database infrastructure with Oracle and one or more additional databases like Hadoop – and how Dell data replication solutions compare with Oracle solutions in this environment. 
(WHITE PAPER) READ ABSTRACT |

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