Learn about the new services available for Office 365 and how you can incorporate them into your enterprise IT portfolio. 

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 

In this report the Taneja Group will first review the current barriers to wider adoption of VDI, and examine how Dell's EqualLogic PS Series iSCSI SAN arrays can help customers with these problems. They will then validate these claims via benchmark performance tests and interviews, and finally test performance claims under additional scenarios. 

In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts. 

This white paper maps out how EMC Data Domain deduplication storage systems preserves data integrity, meets stringent RTO/RPO objectives, and integrates easily into a multitude of active SQL or third-party backup environments. 

Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships. 

<p>Despite increased storage budgets, customers are still struggling to manage the proliferation of data. This expert e-guide takes a closer look at the evolving storage landscape and discusses emerging data management tools and predictions for the future.</p> 

This webcast discusses strategies and advantages for leveraging web content management to improve your online marketing initiatives. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

This paper is the second in a two-part series exploring the innovation barrier – the point at which testing can no longer keep pace with development in the equipment manufacturing industry. It examines the innovation barrier’s symptoms – from slowdowns in development to mounting quality issues – and the potential impact on equipment manufacturers. 

By exploiting the disruptive forces and trends discussed in this resource, you will be able to transform the customer experience, improve the customer’s sentiment about your organization, and turn customers into advocates. 

Salesforce.com is the leader in enterprise cloud computing services, enabling organizations to manage every part of the customer relationship without having to maintain expensive, in-house applications. Read this case study to learn how Saleforce.com made room for new service and customer growth with Dell's PowerEdge servers. 

The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.