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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Mosaic Technology trims sales cycle by up to 50% and converts 20% of leads into sales with Dell PartnerDirect program by Dell, Inc. and Intel May 01, 2009 - (Free Research) Mosaic Technology sought to partner with a larger company to obtain sales, marketing and technical support, thereby extending its reach into the server and storage virtualization market.  (CASE STUDY) READ ABSTRACT |

Comply With XBRL: Automate Compliance with U.S. and European Financial-Reporting Standards by Information Builders June 19, 2009 - (Free Research) A new standard file format, Extensible Business Reporting Language (XBRL), for submitting financial reports to the SEC in the United States is being mandated for June 2009. Both the creation of, and reporting from XBRL, are functions performed by the same new tool described in this paper.  (WHITE PAPER) READ ABSTRACT |

Leading Bank Chooses DataFlux to Create More Accurate, Complete Risk Reports by DataFlux Corporation January 14, 2009 - (Free Research) Read how one of the largest banks in the southeast chose DataFlux dfPower® Studio to review and compare multiple data sources simultaneously through data quality and data integration workflows.  (CASE STUDY) READ ABSTRACT |

Data Modeling Tools Compared: Embarcadero ER/Studio v. CA Erwin by Embarcadero Technologies, Inc. November 05, 2009 - (Free Research) In this podcast, learn how two leading data modeling tools compare and how utilizing advanced data modeling improves productivity, standards compliance and knowledge sharing.  (PODCAST) READ ABSTRACT |

Control Costs and Increase Customer Satisfaction: How to Optimize your AR Invoicing by Esker Inc. October 05, 2009 - (Free Research) This paper illustrates that solutions exist today, both as traditional software and Software as a Service, with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing.  (WHITE PAPER) READ ABSTRACT |

The Economics of Embedded Development, Testing, Deployment and Support by IBM December 30, 2008 - (Free Research) This paper is aimed at helping senior management address its product ROI in a manner that can be directly applied to their everyday management practices. In this report, EMF presents a methodology for calculating the ROI for a development based on the direct cost of development, associative costs, extrinsic costs and a process for estimating risk.  (ANALYST REPORT) READ ABSTRACT |

Connecting Virtual Desktop and Disaster Recovery by Forsythe November 20, 2009 - (Free Research) Connecting virtual desktop technology with the disaster recovery process has probably not been a major focus for organizations; however, integrating a disaster recovery plan for the virtual desktop is moving up organizational priority lists for a multitude of reasons.  (WHITE PAPER) READ ABSTRACT |

The Business Value of Novell SUSE Linux Enterprise Server on HP ProLiant x86 Servers vs. Sun Solaris 10 on Sun Servers by Hewlett-Packard Company October 01, 2009 - (Free Research) Alinean, a leader in IT value measurement, teamed up with HP and Novell to assess the financial merits of moving from a legacy Sun Solaris and SPARC environment to Novell SUSE Linux Enterprise Server (SLES) running on HP ProLiant DL 785 G6 x86 Servers versus upgrading to SUN Solaris 10 running on Sun SPARC T5440. Read this paper for the results.  (WHITE PAPER) READ ABSTRACT |

Inexpensive & Easy Fast Track to Spreadsheet Compliance Corporate Information by Datawatch Corporation December 10, 2009 - (Free Research) This paper presents an alternative approach to spreadsheet compliance that leverages the investment in existing business systems by using existing reports instead of databases or rekeying data as sources for spreadsheets. Read on to learn more about this new approach and how Datawatch can provide a fast solution to these spreadsheet problems.  (WHITE PAPER) READ ABSTRACT |

Delivering Operational Excellence with Innovation by SAP AG January 01, 2006 - (Free Research) This paper explains business strategies, trends, and issues related to enterprise resource planning, financial management, operations management, and human capital management that drive the consideration of ESA.  (WHITE PAPER) READ ABSTRACT |

Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model by Microsoft July 22, 2008 - (Free Research) Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.  (CASE STUDY) READ ABSTRACT |

PharmaCorr: Filling the Bill for High-Volume Order Processing by Esker Inc. July 13, 2009 - (Free Research) Read this case study to learn how PharmaCorr turned to Esker DeliveryWare to transition to a less paper-centric process and read all the benefits PharmaCorr reaped from implementing Esker DeliveryWare, including better accessibility, visibility, lower costs and higher ROI.  (CASE STUDY) READ ABSTRACT |

Data Breaches Rise in Number and Dollar Amount by ESET September 03, 2009 - (Free Research) In this podcast, learn how a majority of data breaches are occurring and what companies are and aren't doing to mitigate security risks.  (PODCAST) READ ABSTRACT |

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.  (WHITE PAPER) READ ABSTRACT |

Enterprise Security Reporter Version 3.6.3 by ScriptLogic Corporation April 2009 - (Free Research) In large networks, the sheer number of permission settings makes it almost impossible to gain a clear overview of overall security, and checking that all those permission are in compliance with corporate and regulatory standards is a Herculean task.  (TRIAL SOFTWARE) READ ABSTRACT |

PHP on Microsoft IIS7 by Microsoft November 2009 - (Free Research) This screencast will walk you through the process of getting an up-to-date development environment up and running with PHP 5.3, MySQL 5.1 and IIS 7.5, on Windows 7.  (SCREENCAST)

Calculator: Compare the Storage Systems of Different Vendors by Xiotech Corporation November 2009 - (Free Research) The Xiotech Value Index was designed to establish an industry benchmark for evaluating disparate data storage systems. This formula determines each system’s “Value Index” by taking a holistic view of the system, analyzing its functionality versus its cost. Higher Value Indexs are more desirable.  (RESOURCE CENTER) READ ABSTRACT |

BPM Whitepaper: Business Process Management with a Competitive Edge: Implementing Transparent, Agile, and Consistent BPM by IBM January 2008 - (Free Research) This white paper explains how a business rule management system can make business process automation easier to understand, maintain and manage.  (WHITE PAPER) READ ABSTRACT |

Aberdeen Green IT Assessment and ROI Calculator by IBM September 2009 - (Free Research) This online assessment tool designed specifically for organizations seeking to improve their Green IT capabilities, performance and ROI.  (ASSESSMENT TOOL)

Power Systems: Comparing Costs of IBM PowerVM and x86 VMware for Enterprise by IBM April 2009 - (Free Research) This independent study by the International Technology group found IBM PowerVM more cost-competitive over time, compared to VMware, in terms of IT costs and the costs of downtime.  (WHITE PAPER) READ ABSTRACT |

Comparing Research in Motion and Microsoft Mobile Solutions by Microsoft December 2008 - (Free Research) This paper compares the Research In Motion BlackBerry solution with the Microsoft® mobile solution by analyzing features of the user experience and the administrator experience.  (WHITE PAPER) READ ABSTRACT |

First the Tick, Now the Tock: Next Generation Intel Microarchitecture - Nehalem by Intel Corporation April 2009 - (Free Research) Read this paper and get a look at how the next generation microarchitecture's dynamically scalable and design-scalable features directly contribute to power efficiency and performance.  (WHITE PAPER)

Early Lean Adopters Embrace Technology by SAP AG June 2009 - (Free Research) Results from Aberdeen Group report, The Lean Supply Chain, indicates that Aerospace and Defense (A&D) manufacturers are 40% more likely to be Best in Class performers - companies that are characterized by having an integrated Lean approach and solution with technology enablers - than their peers from other industries.  (WHITE PAPER) READ ABSTRACT |

McAfee Buyer's Guide to Data Protection by McAfee, Inc. July 2009 - (Free Research) Data--Protect critical information anywhere it goes. Implementing data protection products and processes can be daunting. Make the right decisions by exploring what is available and what makes sense for your organization. Use this simple guide to evaluate different vendor offerings.  (WHITE PAPER) READ ABSTRACT |

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