This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 

This brief paper outlines a solution that seamlessly synchronizes your customer relationship management (CRM) and enterprise resource planning (ERP) data to grant you timely access to the information you need to make pivotal and proper business decisions. 

This white paper offers key tips on how to successfully integrate Java-based applications deployed on WebSphere Application Server with C-based implementations by leveraging Java Native Interfaces (JNI). Discover the benefits of this platform and how it can simplify the process of creating, configuring and invoking shared libraries. 

This paper discusses how you can leverage existing Abend-AID capabilities to simplify problem resolution even in these increasingly complex systems. Read this paper to learn more about diagnosing DB2 and WebSphere MQ problems with Compuware Abend-AID. 

This paper explores the challenges of trying to deliver quick time-to -value for IT projects and achieve the status of ‘agile enterprise’. It illustrates how IBM® WebSphere® ILOG BRMS can facilitate the alignment of IT with business and support the implementation of an ADS to provide business value within months of project adoption. 

Read this paper to learn about WebSphere DataPower Integration Blade XI50B, a specialized, high-performance hardware appliance that can empower you t improve competitiveness by helping to strengthen business connectivity with partners and customers, and between internal organizations, add specialized connectivity, integration and more. 

Heathcare insurance provider Aetna uses IBM WebSphere DataPower appliances every day, processing more than eight million production requests daily. In this presentation you will learn how WebSphere DataPower appliances are a key element in Aetna's holistic approach to service oriented architecture (SOA). 

General-purpose PDAs and ruggedized enterprise mobile computers are made for separate markets, designed for different tasks, and vary by their size, weight and materials. But the biggest difference between these device types is their total cost of ownership (TCO). This white paper explains how your business can get TCO as low as possible. 

There is a clear financial case that favors SMB adoption of virtual environments or cloud computing. The decision of which strategy to choose is less clear simply because the stakes are so high. This paper compares both strategies and point out the best option for SMBs. 

In this transcript, senior enterprise IT architect Nelson Ruest breaks down VMware ESX Server, Citrix XenServer and Hyper-V, providing details on what each product has to offer. 

This is a lab testing summary report comparing the scalability and QoS for voice and video of Avaya’s WLAN 8100 versus 3 competitor’s products. 

This product demo allows you to enter data about your current server environment and evaluate and determine the appropriate server sizing to meet ERP requirements. 

Compare VMware vSphere 5 to competing virtualization products such as Microsoft Hyper-V, Citrix XenServer, or Red Hat Enterprise Virtualization (KVM) in this guide. Discover the key competitive advantages VMware has over the competition in an in-depth review of features.