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CW+: Compass: How to negotiate effective telecoms contracts by ComputerWeekly.com

October 22, 2010 - (Free Research)

Effective negotiations and management of telecom contracts can have a measurable impact on a business’ financial performance.

(WHITE PAPER)

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CW+: PA Consulting: Securing data in the cloud by ComputerWeekly.com

August 05, 2010 - (Free Research)

Economies of scale, flexibility and costreduction – cloud advocates have made sure that we are familiar with these potential benefits, even if we have yet to agree on an exact definition of cloud computing. But doubters argue that none of these benefits will actually be available unless some fundamental security issues can be overcome.

(WHITE PAPER)

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BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.

November 08, 2010 - (Free Research)

Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.

(CASE STUDY)

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HP Enterprise Cloud Services for SAP Applications: Reduce your IT investment and time to market with cloud-based application services by Hewlett-Packard Limited

January 06, 2012 - (Free Research)

Read this white paper to learn about Enterprise Cloud Services for SAP applications, scalable solutions offered on a three-month to multi-year contract on a pay-per-month, per-user, or per-instance pricing. Discover the many benefits these flexible services can offer your organisation.

(WHITE PAPER)

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Advanced Case Management for Smarter Energy and Utilities by IBM

October 23, 2010 - (Free Research)

<p>Read this paper to gain an approach to unifying utility company's information, processes and people to gain a 360-degree view of contracts, work orders and so much more, effectively enabling employees to make better-informed decisions which then reduce costs and elevate efficiency. Learn how case management can make your business smarter.</p>

(WHITE PAPER)

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Miercom Lab Testing Summary Report: Shortest Path Bridging Protocol by Avaya

November 01, 2011 - (Free Research)

This whitepaper is a lab testing summary report of Ethernet fabrics. The study is trying to validate the advantages provided to the data center implementations by Shortest Path Bridging Mode (SPB or SPBM) protocol.

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

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Multi-Channel Digital Marketing: The New Era of Customer Engagement by OpenText

March 29, 2012 - (Free Research)

Access this useful paper to discover how you can use multi-channel marketing to target the right customer with the right content at the right time.

(ANALYST REPORT)

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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 08, 2011 - (Free Research)

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

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The Case for Contract Management -- Why You Should Get Started Today by SAP America, Inc.

June 30, 2011 - (Free Research)

How well-versed are you in the three key areas of contract lifecycle management (CLM) that will give you the visibility to control your contracts and comply with regulations? Take this quick quiz to determine your contract competency and understand whether a CLM solution would benefit your organization.

(WHITE PAPER)

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An On-Demand Solution to Optimize Contract Management by SAP America, Inc.

April 30, 2011 - (Free Research)

Read this paper to learn three ways your company can get the most out of its contracts by ensuring that the agreements you enter into are low in risk and that contractual terms are being observed and met.

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How to control abuse of social networking on mobile devices by ComputerWeekly.com

November 25, 2010 - (Free Research)

The numbers of employees using some form of mobile technology while working has soared. The benefits to the organisation are well documented; employees are more contactable, will probably extend their working days and should be more productive.

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Leveraging Web Content Management for Improved Online Marketing by OpenText

April 05, 2012 - (Free Research)

This webcast discusses strategies and advantages for leveraging web content management to improve your online marketing initiatives.

(WEBCAST)

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Multi-Modal Learning by SkillSoft Corporation

Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.

(SOFTWARE PRODUCT)

The Business Value of Post Warranty Contracts by Hewlett-Packard Company

November 01, 2011 - (Free Research)

<p>Support contracts are becoming crucial aspects of IT management as IT environments are becoming increasingly sophisticated. Examine the trends propelling the support services market, and discover the importance of continuing post-warranty support.</p>

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BMR Tones Up Its Sales Performance with Advanced Analytics by IBM

February 08, 2011 - (Free Research)

This paper explains how ProStrategy Colman, an IBM Business Partner, helped BMR become the first company in Europe to implement IBM Cognos Express – an all-in-one business intelligence and planning solution designed for mid-sized companies. Continue reading to learn how BMR toned up its sales performance with advanced analytics.

(CASE STUDY)

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An On-Demand Sourcing Solution for Rapid and Sustainable Savings by SAP America, Inc.

May 31, 2011 - (Free Research)

Many procurement organizations struggle to meet savings goals with an overworked staff using time-consuming, manual processes or outdated systems. Read this paper to learn how to better collaborate with key stakeholders, qualify suppliers, ensure a competitive bidding process, and negotiate contract terms with suppliers.

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Mercury Medical a Healthcare Manufacturer Improves Reporting and Analysis with IBM Cognos Express by IBM

February 08, 2011 - (Free Research)

Read how Mercury’s users can now create the most critical reports that they were previously relying on a Legacy Reporting Platform to produce. These include sales commissions, weekly sales, a rolling 12-month sales report, and an inventory summary report.

(CASE STUDY)

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Webcast: Improving Contact Data Quality by Experian QAS

May 01, 2012 - (Free Research)

In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.

(WEBCAST)

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How Ruggedness Reduces TCO for Mobile Computers by Intermec

May 11, 2011 - (Free Research)

General-purpose PDAs and ruggedized enterprise mobile computers are made for separate markets, designed for different tasks, and vary by their size, weight and materials. But the biggest difference between these device types is their total cost of ownership (TCO). This white paper explains how your business can get TCO as low as possible.

(WEBCAST)

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CW+: Special report: Next generation mobile broadband – the opportunities by ComputerWeekly.com

November 09, 2010 - (Free Research)

This Special Report for readers of Computer Weekly is based on Juniper Research’s two reports on LTE

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Mobile working in business - the facts. by ComputerWeekly.com

November 18, 2010 - (Free Research)

The tech chasm that has allegedly formed in the workforce created by a cross-generational 1divide – between those who grew-up with technology and those that didn’t – is vastly overstated.

(WHITE PAPER)

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4G mobile phone (LTE) opportunities for employers by ComputerWeekly.com

November 29, 2010 - (Free Research)

This Whitepaper is based on Juniper Research’s August 2010 report entitled: “4G LTE Hardware Opportunities: Subscribers, End User Devices & Vendor Strategies 2010 – 2015”.

(WHITE PAPER)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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HP Procurement Services: Boost Margins with Proven Global Spending Strategies by Hewlett-Packard Limited

January 05, 2012 - (Free Research)

Read this paper to learn more about HP's business processes services for procurement.

(WHITE PAPER)

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