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Forging a CEM Strategy That Can Power Commerce by SearchCRM

April 22, 2014 - (Free Research)
With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach. 
(EBOOK) READ ABSTRACT |

Forging a CEM Strategy by SearchCRM

August 28, 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

Customer Experience Exchange, Issue 7 by SearchCRM

November 13, 2012 - (Free Research)
This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more. 
(EZINE) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

3-2-1 Contact the Call Center by SearchCRM

January 31, 2013 - (Free Research)
Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. 
(WHITE PAPER) READ ABSTRACT |

Business Value of Sterling Commerce Managed Services for B2B Integration by Sterling Commerce, An IBM Company

September 01, 2009 - (Free Research)
Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider. 
(WHITE PAPER) READ ABSTRACT |

CRM in Financial Services: Best practices, trends and strategy for the new economy by Pivotal CRM, a CDC Software solution

November 23, 2010 - (Free Research)
Find out how financial services companies are leveraging CRM technology and best practices to improve service and operational efficiency. Read this e-book to learn more. 
(EBOOK) READ ABSTRACT |

How to Fine-Tune your Contact Center by SearchCRM

August 07, 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters

May 31, 2007 - (Free Research)
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. 
(WHITE PAPER) READ ABSTRACT |

Harnessing Social Media to Boost the Bottom Line by SearchCRM

August 29, 2013 - (Free Research)
Launching a social CRM strategy? It's a good idea, but be careful not to overdo it. Get the keys to effective social CRM. 
(EBOOK) READ ABSTRACT |

Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research)
Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers. 
(WHITE PAPER) READ ABSTRACT |

Mobile apps reach the busy customer by SearchCRM

March 19, 2013 - (Free Research)
In this expert e-zine, discover two key areas of app development in today's mobile climate: delivering quality mobile customer service, and uniting front-end and back-end functionality. Also included is a case study of a mobile app that delivered user-oriented, ultra-simple service with outstanding results. 
(EZINE) READ ABSTRACT |

What if? Unleashing the Potential of Digital Signage by Insight

December 21, 2012 - (Free Research)
In this presentation transcript, Principle Analyst Zeus Kerravala of ZK Research reveals the secrets of utilizing digital signage to its fullest potential. Learn the transformations this technology has gone through, where it's going, and how businesses have successfully leveraged its power. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Minimize the Impact of Payment Card Industry (PCI) Standard on SAP Applications by Paymetric, Inc.

January 2008 - (Free Research)
Explore encryption management for credit card data to ensure performance and availability of SAP applications. Learn implementation requirements, hurdles to development, and how you can improve security of sensitive customer information. 
(WHITE PAPER) READ ABSTRACT |

Server-Gated Cryptography: Providing Better Security for More Users by Thawte Inc.

May 2013 - (Free Research)
Discover how Server-Gated Cryptography (SGC)-enabled SSL certificates are crucial to protecting your organization and your end-users in the threat-filled vastness of cyberspace. 
(WHITE PAPER) READ ABSTRACT |

Bridge the Gaps in Your E-Commerce Strategy with Electronic Signatures from DocuSign by DocuSign, Inc.

April 2008 - (Free Research)
This special brief discusses the role of electronic signature technology in closing lingering workflow automation gaps to enhance an organization's overall e-commerce strategy. 
(WHITE PAPER) READ ABSTRACT |

The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com

September 2011 - (Free Research)
Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report. 
(IT BRIEFING) READ ABSTRACT |

Leaders and Laggards in the Digital Economy by ComputerWeekly.com

March 2012 - (Free Research)
The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it. 
(IT BRIEFING) READ ABSTRACT |

Online Content Speaks Volumes by Sitecore

July 2008 - (Free Research)
This whitepaper examines the results of a survey by Aberdeen in which 300+ executives, users, and managers of online content management systems were asked the methods they use for building their web content management and delivery models. 
(WHITE PAPER) READ ABSTRACT |

Software Internationalization/Translation/Localization Services by Globalization Partners International

Globalization Partners International (GPI) provides Global Translation, Localization (L10N) and Internationalization (I18N) services into over 50 languages helping companies develop global software. 
(SERVICE)

Controlling High Fraud Risk of International Transactions iovation Reputation Services by iovation, Inc.

March 2008 - (Free Research)
Iovation has pioneered a technology for online fraud screening. This white paper examines how e-Commerce businesses can fight online fraud without turning away business based on the geographic locations of customers. 
(WHITE PAPER) READ ABSTRACT |

Three simple steps to building a digital framework by ComputerWeekly.com

December 2013 - (Free Research)
Mark Thompson, Digital and IT Director for TUI Travel Specialist & Activity, discusses IT transformation in this PowerPoint presentation. 
(PRESENTATION) READ ABSTRACT |

The Impact of E.U. Internet Copyright Regulations on Early-Stage Investment by ComputerWeekly.com

February 2012 - (Free Research)
This study from Booz&Co reveals industry concerns that anti-piracy measures will deter venture capital organisations from investing in internet start-ups. 
(ESSENTIAL GUIDE) READ ABSTRACT |

SSL: The Backbone of Doing Business over the Internet by VeriSign, Inc

October 2008 - (Free Research)
Read this white paper to learn about technology in place today that helps online businesses protect sensitive customer data, authenticate themselves, and build consumer trust. 
(WHITE PAPER) READ ABSTRACT |

Data Breach Case Study: Heartland Payment Systems by Sourcefire

January 2009 - (Free Research)
Read this case study to learn how Sourcefire's solutions can help top credit and debit card processors, as well as companies completing far fewer online transactions, in protecting sensitive customer data from cybercriminals. 
(CASE STUDY) READ ABSTRACT |

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