Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more. 

Organizations have to allow employees remote access to corporate information resources in order to accelerate business growth. This paper explores the ways that successful organizations are enabling secure employee mobility while assuring the identity of the users accessing enterprise network resources from remote locations. 

Download this case study and read how Crest Animation eliminated storage bottlenecks, improved productivity, and gained more than $19 Million in benefits with HP StorageWorks Solution. 

This paper will explore the authentication methods available with WPA2 (Wi-Fi Protected Access 2) and identify several important best practices to consider when deploying a wireless network at home or in the enterprise. 

As the number of people working outside primary office locations increases, the challenges surrounding security and optimization are becoming more prevalent. This E-Guide details how to maximize the potential of the Wide Area Network while keeping out security threats at all locations. 

In this video, Ron Clarkson--Director of Endpoint Security with Trend Micro--introduces Web Reputation, an add-on version of Trend Micro's Web Protection Platform. With Trend Micro's technology, whenever users are connected to the internet, their protection is up-to-date. Watch the video to learn more. 

This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures. 

Building greater confidence in your underlying data is easier said than done. The typical organization is home to a wide variety of fragmented data sources. Organizations with a baseline of data management maturity will get better value from their BI investments. They are also more likely to outperform organizations less mature in data management. 

As companies look for ways to survive during a tough economy, small and medium sized businesses are discovering the benefits of virtual collaboration through video conferencing. And now, advances in technology and price are accelerating this trend. 

With DirectAccess, users can easily navigate to internal file shares and access documents from a remote location just as if they were connected within the office. Management is also streamlined. Watch this video to learn more. 

Our new IP Address Tracker frees you from the evils of spreadsheets, delivering powerful and simple-to-use features that give you a unified view of your IP address space and that enable you to manage it -- for free! IP Address Tracker makes it easy to track an unlimited number of IP addresses, see which ones are in use and which are not, and more. 

This webcast provides recommendations to help organizations better meet the diverse computing needs of their customers. Discover how to improve the end user experience with centralised virtual desktops and application virtualisation.