This special eight-page report from Computer Weekly analyses the challenges facing Microsoft, its financial performance, the services it offers, its place in the IT market and its future strategy. 

This white paper discusses approaches for enabling greater product agility and efficiency in credit decisions, improving customer retention and attracting a higher number of new consumers. 

Many companies' IT operations could function at a higher level but they lack proper management. Read this paper now to learn how you can use business intelligence (BI) and applied analytics to improve your IT operations processes. 

With the acquisition of Sun, Oracle now provides Oracle Optimized Solutions: a complete applications to disk solution engineered, tested, and certified to work together as a single system. Read this white paper to learn more about Oracle Optimized Solutions and how they can be used to improve Oracle E-Business Suite operations. 

Does your business rely on spreadsheets for performance management? Spreadsheets require labor-intensive manual processes and are highly error-prone. Learn how you can replace or augment your spreadsheets with planning applications that integrate easily with spreadsheets, leveraging the best of your existing investment. 

This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 

This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management. 

Today’s post and parcel organizations have been drastically affected in recent years by rising costs and shifting requirements. This white paper discusses an error-reducing solution that eliminates costly, advancement barring problems and can help the postal workforce experience increased efficiency and productivity. 

Want to know how the most successful companies deliver exceptional customer value? Do you know the best practices for using customer analytics? This e-book answers these questions and a lot more about winning trends and practices in customer relationship management (CRM). 

Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. 

As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers. 

This report from Aberdeen looks at how leading companies are using business intelligence (BI) to achieve superior performance in sales management, customer service and financial efficiency. Read how your organization can achieve similar performance by following specific steps and actions. 

This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.