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Smarter Analytics for Communications Service Providers: Customer Insight from Analytics-Tuned Infrastructures by IBM

April 18, 2014 - (Free Research)
The following white paper explores how communication service providers can deepen the strength and effectiveness of their customer relationships through the use of analytics on the right infrastructure. Learn what it takes to do so, the technology you need, and much more. 
(WHITE PAPER) READ ABSTRACT |

Dynamic Business Process Management for Communications Service Providers by IBM

April 21, 2010 - (Free Research)
In today’s demanding environment, communications service providers across all lines of business are struggling to increase their business agility to remain competitive. This paper explores how companies are achieving agility by adopting dynamic business process management (BPM) with telecommunications industry standards. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Next-Generation Managed Services: The Key to Business Transformation by Alcatel-Lucent

August 19, 2010 - (Free Research)
This paper will address various transformational managed services business model options such as Managed Infrastructure, Managed End to End Services Operations and Full Outsourcing (Virtual Telco), and how they help Communications Service Provider achieve not only cost transformation but also business transformation. 
(WHITE PAPER) READ ABSTRACT |

IBM Service Management for Communication Service Providers by IBM

October 22, 2010 - (Free Research)
This video shows how IBM’s Integrated Service Management for CSPs is a highly scalable solution that improves visibility, control and automation across your business. 
(DEMO) READ ABSTRACT |

Communications service providers can ease data storage management by IBM

June 30, 2012 - (Free Research)
This resource examines the challenges of growing data volumes, and introduces a storage management, backup, and recovery tool that can ease the data management burden for communications service providers. 
(WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc.

April 27, 2009 - (Free Research)
For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. 
(WHITE PAPER) READ ABSTRACT |

Accelerating Revenue through Carrier Ethernet Service Differentiation by InfoVista Corporation

November 22, 2011 - (Free Research)
Many CSPs are looking towards Carrier Ethernet services – a way to more rapidly and efficiently deliver the bandwidth requirements and service requirements. If not properly managed, however, operating costs could end up increasing instead of being cost-effective. 
(WHITE PAPER) READ ABSTRACT |

IP Centrex vs. Hosted Unified Communications for MSPs by Cisco Systems, Inc.

March 08, 2011 - (Free Research)
How similar are IP Centrex and hosted Unified Communications? Service providers that may be considering investing in hosted IP PBX  solutions - or expanding what they already offer - would benefit from comparing the two hosted approaches on several key business and technology dimensions. Continue reading to learn about the comparisons. 
(WHITE PAPER) READ ABSTRACT |

The Critical Role of the Network in Supporting Cloud-Based Solutions by Cisco Systems, Inc.

November 23, 2011 - (Free Research)
This paper focuses on how a communication service provider (CSP) can leverage the investment it has made in deploying a next generation network (NGN) to capitalize on the growing market for Software-as-as-Service (SaaS) solutions. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: How to Deploy and Manage a Superior IP Voice Network by AudioCodes and BroadSoft

January 22, 2010 - (Free Research)
Learn how BroadSoft and AudioCodes have tackled the critical concerns making it possible for carriers of all sizes to be a success in delivering and managing a superior, cost effective IP voice network that is simple to deploy. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Big Data: Delivering an Agile Infrastructure for Time-Critical Analytics in Telecommunications by IBM

October 31, 2013 - (Free Research)
This resource examines how big data analytics is helping communications service providers (CSPs) to better understand customer behaviors, drive customer loyalty, and improve experiences. Inside, discover an enterprise-grade infrastructure designed for big data workloads. 
(WHITE PAPER) READ ABSTRACT |

Brocade Carrier Ethernet Switch/Router Competitive Positioning by Brocade

January 28, 2010 - (Free Research)
In this whitepaper, we analyze Brocade’s carrier Ethernet offering and ability to address and solve the challenges posed by CSP migration strategies and network infrastructure requirements. 
(WHITE PAPER) READ ABSTRACT |

Smarter communications through analytics by IBM

November 18, 2011 - (Free Research)
As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. 
(WHITE PAPER)

Optimizing Media-Rich Content Delivery with Point-to-Multipoint Label Switched Paths by Juniper Networks, Inc.

November 2008 - (Free Research)
This document describes how content delivery and broadcast services are challenging networks and explains how emerging technologies such as point-to-multipoint (P2MP) label switched paths (LSPs) help resolve them. 
(WHITE PAPER) READ ABSTRACT |

The Avaya Collaborative Cloud by Avaya

March 2012 - (Free Research)
The next wave of cloud computing is upon us. In this resource, discover how you can combine collaboration and networking services to effectively build, deliver, use, and enhance communications in the cloud. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Level 3 Communications - Going Agile at Scale by Rally Software

June 2013 - (Free Research)
You might think agile development is only for small organizations - but that isn't necessarily true. In this case study, discover how Level 3 was able to overcome the difficulties of a segmented office space and multiple development projects to successfully implement Agile throughout the entire organization. 
(CASE STUDY) READ ABSTRACT |

Frost and Sullivan Best Practices Research: 2013 Global Workload Management Technology Innovation Award by Genesys

August 2013 - (Free Research)
Managing each customer service agent's workload has become a priority for customer-focused companies, as more customers and more channels of communication are common. In this resource, explore how successful workload management can help your service organization address the challenges of modern customer relationship management (CRM). 
(WHITE PAPER) READ ABSTRACT |

ROI CASE STUDY - GOOGLE APPS & TVR COMMUNICATIONS by Google Apps

January 2009 - (Free Research)
In 2007, TVR found that its dated version of Exchange, which was running on Windows NT 4, was running out of disk space and needed to be upgraded or changed. TVR deployed Google Apps to replace its existing Microsoft Exchange environment and improve collaboration, reducing IT costs and risk while increasing agility. 
(CASE STUDY) READ ABSTRACT |

Hosted VoIP Savings Calculator by Polycom, Inc.

June 2010 - (Free Research)
To see how much your company can save by implementing a Hosted VoIP solution, try this free, easy-to-use tool that requires just a few user inputs to quickly assess your potential savings. Businesses can now visualize the immediate and long-term cost savings and have a sound financial validation for moving forward with Hosted VoIP. 
(ASSESSMENT TOOL) READ ABSTRACT |

Global Trends Drive Business Strategies by Alcatel-Lucent

August 2010 - (Free Research)
Today’s business models do not create the commensurate revenue to fund the investment to deliver against growing traffic volumes. This is particularly salient in North America as CSPs provide more services and bandwidth on flat rate ‘all-you-can-eat’ price models. Read this paper to learn so much more. 
(WHITE PAPER) READ ABSTRACT |

Improve Business Agility with Cisco Application Delivery Network Solution by Cisco Systems, Inc.

April 2008 - (Free Research)
Cisco ADN can help your organization improve business agility and lower application-delivery costs. 
(WHITE PAPER) READ ABSTRACT |

Accelerating Carrier Ethernet Revenue through Service Differentiation by InfoVista Corporation

December 2011 - (Free Research)
Watch this video to discover how to accelerate carrier Ethernet revenue through service differentiation. 
(VIDEO) READ ABSTRACT |

Leading Energy Utility Company Increases Efficiency Through PeopleSoft Financials and HRMS Systems Upgrades by Hexaware Technologies

April 2008 - (Free Research)
Explore the four phases of the lifecycle for the upgrade methodology of an on-site delivery model that provides upgrade services to enable one organization to achieve its business objects. 
(WHITE PAPER) READ ABSTRACT |

Mobile ERP and Financials: Customers Tell All by Workday

September 2013 - (Free Research)
In this brief video, hear from real-world users -- including CareFusion, Chiquita Brands, and Community Health Services of Georgia -- of a mobile enterprise resource planning (ERP), financials, and human capital management (HCM) technology to explore the benefits they experience from mobile apps. 
(VIDEO) READ ABSTRACT |

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