Communication Solution Customer White Papers, Communication Solution Customer Software, Communication Solution Customer Research, Hardware and Services

Assessing Your Cloud Backup Opportunity: A guide to addressing 7 key questions about your customers by Asigra

December 30, 2011 - (Free Research)

This resource details seven questions and discussion points you should consider before integrating cloud backup into your service offerings.

(WHITE PAPER)

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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.

(HARDWARE PRODUCT)

The Cloud Backup Toolkit: In-depth Tools to Evaluate Your Cloud Backup Opportunity by Asigra

December 30, 2011 - (Free Research)

Get help deciding if your company can benefit from offering cloud backup and recovery services, and also find tools to help you select a platform vendor that will help you in your venture.

(WHITE PAPER)

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Lab Validation Report: Asigra Public Cloud Backup v11 by Asigra

October 29, 2010 - (Free Research)

This Lab Validation Report uncovers how Asigra Cloud Backup v11 performed in a hands-on evaluation and technical auditing. Read now to uncover how this solution performed in terms of breadth, trust, efficiency, performance and scalable manageability for cloud-based data protection.

(TEST RESULTS)

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Office 365 SharePoint Online - Architectural Considerations by AvePoint, Inc.

October 24, 2011 - (Free Research)

Learn about the new services available for Office 365 and how you can incorporate them into your enterprise IT portfolio.

(WHITE PAPER)

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Ovum: Business tips for using SMS and web chat by ComputerWeekly.com

February 21, 2011 - (Free Research)

Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.

(WHITE PAPER)

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Wireless - Aironet 350 Series by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.

(HARDWARE PRODUCT)

Bell Rings in Improved Customer Address Information by DataFlux Corporation

February 28, 2011 - (Free Research)

Canada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings.

(CASE STUDY)

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An Overview of MPLS VPNs: Overlay, Layer 3, and PseudoWire by Global Knowledge

November 22, 2010 - (Free Research)

This paper examines the big picture when it comes to Multiprotocol Label Switching (MPLS), and what happens when a data packet traverses an MPLS cloud.

(WHITE PAPER)

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Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc.

November 2007 - (Free Research)

In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs.

(WHITE PAPER)

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The next wave of digitisation: setting your direction, building your capabilities by ComputerWeekly.com

September 2011 - (Free Research)

Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.

(IT BRIEFING)

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SearchCRM.com E-Guide: Real-world mobile CRM case studies by SAP America, Inc.

May 2012 - (Free Research)

This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.

(EGUIDE)

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An Improved LAN Management Solution that Fulfills Your Needs by Cisco Systems, Inc.

December 2010 - (Free Research)

Learn about the improved version of Cisco Prime (previously CiscoWorks) LAN Management Solutions: the changes that have been made, the benefits the new product offers, and what customer challenges it seeks to solve.

(WHITE PAPER)

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Cloud Computing for the Call Center: The Next Revolution by inContact

May 2010 - (Free Research)

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.

(EBOOK)

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STA Travel’s Website Performance Flys with Riverbed by Riverbed Technology, Inc.

November 2011 - (Free Research)

The company turned to the Riverbed® Stingray™ Traffic Manager for support. This cost-effective solution deployed quickly, improved the website’s performance and uptime, and provided a superior online experience for its customers.

(CASE STUDY)

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Customers Get a Mobile Catalog Thanks to a New Smartphone App by BlackBerry

April 2012 - (Free Research)

In this case study, learn how a wholesale supplier used BlackBerry Enterprise Server to create a custom app to help their users find the right hardware needed to complete their daily jobs.

(CASE STUDY)

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Leveraging Web Content Management for Improved Online Marketing by OpenText

April 2012 - (Free Research)

This webcast discusses strategies and advantages for leveraging web content management to improve your online marketing initiatives.

(WEBCAST)

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Total Economic Impact™ Study Of Neustar®Webmetrics® Monitoring Services by Neustar®

October 2010 - (Free Research)

This paper details the results of a Forrester study examining the economic impact and potential ROI that enterprises may see by deploying a Web application and Web site monitoring service. Read this and learn how to evaluate the potential financial impact a Web application and Web site monitoring service can have on your company.

(WHITE PAPER)

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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

CW+: Quocirca report: Telecoms re-invention - optimising the online customer experience by ComputerWeekly.com

August 2010 - (Free Research)

As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers.

(WHITE PAPER)

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Multiprotocol Label Switching (MPLS) Overview by Global Knowledge

November 2010 - (Free Research)

MPLS stands for Multiprotocol Label Switching and is defined as “a mechanism in high-performance telecommunications networks that direct and carried data from one network node to the next, making it easy to create ‘virtual links’ between distant nodes.” Read on for a thorough overview of MPLS and learn how MPLS can benefit your organization.

(WHITE PAPER)

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Computer Sciences Corporation - Customer Testimonial Video by SAP America, Inc.

March 2012 - (Free Research)

View this brief video to learn how CSC benefited from mobilizing its SAP customer relationship management (CRM) application.

(VIDEO)

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Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems by CA Technologies.

September 2008 - (Free Research)

In late 2004 and early 2005, DB Kay & Associates conducted a market survey to uncover the best practices for deploying Virtual Support Networks.

(WHITE PAPER)

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Measuring the Business Value of Application Aware Network Performance Management by Riverbed Technology, Inc.

May 2011 - (Free Research)

Learn how to get the visibility you need to achieve your IT objectives as this white paper lays out the business case for proactively managing network and application performance.

(WHITE PAPER)

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