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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Seven Things to Consider When Developing a Unified Communications (UC) Strategy by Aspect

August 10, 2010 - (Free Research)
UC can increase revenue and enhance customer relationships all while reducing costs, but developing a UC strategy can seem like a daunting task. In light of this, this paper outlines 7 things organizations should consider as they begin to develop a UC strategy. Read on to learn some helpful hints and strategies to ensure a successful UC deployment. 
(WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect

August 10, 2010 - (Free Research)
This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience. 
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Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect

August 10, 2010 - (Free Research)
This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center. 
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5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace by Aspect

August 29, 2013 - (Free Research)
This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. 
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Is Your CRM Solution Keeping Up with the Times? by Oracle Corporation

December 01, 2011 - (Free Research)
In this white paper, IT Business Edge explains the key business and technology factors to consider in deciding whether and when to upgrade your CRM system, including the Software-as-a-Service (SaaS) factor. 
(WHITE PAPER) READ ABSTRACT |

SAP Supports Applications on VMware Platform: An Industry Milestone by VMware, Inc.

October 2008 - (Free Research)
The partnership with SAP gives VMware the opportunity to address an additional large segment of the enterprise market, and enables SAP to sell its products on the industry-leading virtualization platform. 
(WHITE PAPER) READ ABSTRACT |

Is JD Edwards EnterpriseOne Right for Your Business? by Oracle Corporation

December 2008 - (Free Research)
View this Webcast to learn why the new transformation of JD Edwards applications can integrate your manufacturing strategies to improve your competitiveness and overall performance. 
(WEBCAST) READ ABSTRACT |

SharePoint E-zine Vol.5: Document version control gets a face-lift in SharePoint 2007 by SearchWinIT

December 2008 - (Free Research)
In this edition of the SharePoint E-zine, you will explore how SharePoint 2007 reduces the complexity associated with document version control. 
(EZINE) READ ABSTRACT |

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc.

March 2006 - (Free Research)
This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface. 
(WHITE PAPER) READ ABSTRACT |

IP Version 6 Address Types by Global Knowledge

December 2012 - (Free Research)
There are a number of different types of addresses in IPv6. This white paper examines addressing classifications in detail and outline their functions within the context of the protocol. 
(WHITE PAPER) READ ABSTRACT |

Evolving the SAP landscape with Business Intelligence improvements and the SAP Business Objects Platform by CIBER, Inc.

October 2013 - (Free Research)
Read this case study today and discover how Megger was able to successfully implement a new SAP landscape with the help of an SAP implementation partner, focusing on the standardization and integration of five key elements: ERP (central), Business Warehouse, CMS, CRM and Web. 
(WHITE PAPER) READ ABSTRACT |

CW500: The technology behind the BBC's Olympics coverage (video version) by ComputerWeekly.com

July 2012 - (Free Research)
John Linwood Chief Technology Office at the BBC explains the "terrifying" challenge of providing live coverage of all events at the Olympics, in this presentation for Computer Weekly's 500 Club. 
(PRESENTATION) READ ABSTRACT |

Ensuring a Smooth Transition to Internet Protocol Version 6 (IPv6) by Brocade

December 2011 - (Free Research)
As the transition from IPv4 to IPv6 occurs, the challenge of accommodating both protocols becomes a big challenge. Learn about four transition technologies, along with their advantages and disadvantages. 
(WHITE PAPER) READ ABSTRACT |

CCNA v2.0 Review: Critical Concepts of the 640-802 CCNA Exam by Global Knowledge

October 2008 - (Free Research)
This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam's critical concepts. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly 18 October 2011: Download the latest issue of the UK's leading technology publication, where we analyse the latest news in IT and what it means for IT managers by ComputerWeekly.com

October 2011 - (Free Research)
In this week's Computer Weekly, we talk to the CIO of the London 2012 Olympics about progress on the UK's highest-profile IT implementation. We ask customers about Oracle’s long-awaited Fusion Applications; review the latest version of Windows Server; and find out how the Blackberry outage affected corporate customers. Download the new issue now. 
(EZINE) READ ABSTRACT |

AirMagnet WiFi Analyzer by AirMagnet

August 2011 - (Free Research)
AirMagnet WiFi Analyzer is the industry "de-facto" tool for mobile auditing and troubleshooting enterprise 802.11a/b/g/n networks. AirMagnet WiFi Analyzer solves end user WLAN issues while automatically detecting security threats and other wireless network vulnerabilities. 
(TRIAL SOFTWARE) READ ABSTRACT |

NetWrix Active Directory Change Reporter - Free! by Netwrix Corporation

July 2010 - (Free Research)
Active Directory change auditing is an important procedure for tracking unauthorized changes and errors to AD configurations. NetWrix AD Change Reporter automates the auditing process to promote both security and compliance. 
(DOWNLOAD) READ ABSTRACT |

 802.11n Migration by Brocade

September 2010 - (Free Research)
In the last few short years sales of 802.11n wireless networking gear have skyrocketed, and have effectively displaced the legacy 802.11a/b/g versions in many organizations. It's rapidly becoming the wireless technology of choice for networking professionals in all-sized organizations. 
(WHITE PAPER) READ ABSTRACT |

YellowPages.ca Goes Mobile While Sales Force Gets a Boost with BlackBerry Smartphones by BlackBerry

September 2011 - (Free Research)
Access this case study to learn how YPG created a consumer mobile version of YellowPages.ca™ and sales applications for BlackBerry® smartphones to expand the reach of its local search database. 
(CASE STUDY) READ ABSTRACT |

Optim Data Growth Solution for Oracle E-Business Suite by IBM

Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information. 
(SOFTWARE PRODUCT)

Disaster Recovery with the HP StorageWorks Enterprise File Services Clustered Gateway Linux Version and HP StorageWorks XP Continuous Access by Hewlett-Packard Company

December 2007 - (Free Research)
This white paper reviews proof points and best practices for file sharing disaster recovery. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact of WANdisco SVN MultiSite by WANdisco (E-mail this company)

July 2013 - (Free Research)
This Forrester Total Economic Impact™ report unveils how one solution provides LAN-speed collaboration between distributed teams, giving them the feeling that they're all working in the same room. View now to uncover how this solution helped one global software engineering company enjoy a 357% ROI with a payback period of less than two months. 
(WHITE PAPER) READ ABSTRACT |

BlackBerry Enterprise Server for IBM Lotus Domino Version 4.1: Feature and Technical Overview by BlackBerry

February 2006 - (Free Research)
Learn about the next step in wireless networking, the BlackBerry Enterprise Server. This paper provides an in-depth look at its architecture, components and key technical features. 
(WHITE PAPER) READ ABSTRACT |

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