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Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Seven Things to Consider When Developing a Unified Communications (UC) Strategy by Aspect

August 10, 2010 - (Free Research)
UC can increase revenue and enhance customer relationships all while reducing costs, but developing a UC strategy can seem like a daunting task. In light of this, this paper outlines 7 things organizations should consider as they begin to develop a UC strategy. Read on to learn some helpful hints and strategies to ensure a successful UC deployment. 
(WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect

August 10, 2010 - (Free Research)
This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience. 
(WHITE PAPER) READ ABSTRACT |

Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect

August 10, 2010 - (Free Research)
This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center. 
(WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace by Aspect

August 29, 2013 - (Free Research)
This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. 
(WHITE PAPER) READ ABSTRACT |

The New Competitive Advantage: Web Collaboration Reaches the Tipping Point PDF File Name by CA Technologies.

September 2008 - (Free Research)
Web collaboration solutions are emerging as one of the building blocks of those applications. 
(WHITE PAPER) READ ABSTRACT |

Boost Your Image: Master the Three Stages of Video Conferencing Success by Citrix Online Go To Meeting

January 2012 - (Free Research)
This new 1080 Group white paper explores best practices for video conferencing and provides a handy checklist for preparing and conducting a successful video conferencing session. 
(WHITE PAPER) READ ABSTRACT |

The Future of Unified Communication: What’s in Store? by SearchSecurity.com

May 2012 - (Free Research)
This expert E-Guide from SearchUnifiedCommunications.com takes a look at the coming decade and what you can expect from the world of communications and collaboration by the year 2020. 
(EGUIDE) READ ABSTRACT |

E-guide: Integrating video conferencing with UC: What you need to consider by SearchSecurity.com

May 2011 - (Free Research)
This SearchUnifiedCommunications.com e-guide discusses why video conferencing integration is a logical addition to your UC system and offers best practices for implementation. 
(EGUIDE) READ ABSTRACT |

Video Conferencing: The Key to Successful DR? by SearchSecurity.com

August 2012 - (Free Research)
This E-Guide from SearchNetworking.com describes how businesses of all sizes can benefit from video conferencing technology. View now to learn the increasing role video is playing in not only collaboration and connectivity but also disaster recovery initiatives and maintaining business continuity. 
(EGUIDE) READ ABSTRACT |

SCOPIA Connector for IBM Lotus Sametime by RADVISION

March 2008 - (Free Research)
RADVISION's SCOPIA Conferencing Platform with SCOPIA Desktop brings advanced conferencing capability to IBM's next generation unified communications enhancing the instant messaging and conferencing capabilities of Lotus Sametime. 
(ARTICLE) READ ABSTRACT |

How Mobility is Changing the Video Conferencing Landscape: Industry Trends and Deployment Best Practices by LifeSize

July 2012 - (Free Research)
This paper explores the growing prominence of personal video conferencing in organizations today and offers tips and best practices for collaboration success. Uncover the latest trends, available benefits, case studies, and more! 
(WHITE PAPER) READ ABSTRACT |

The Compelling Case for Conferencing by Microsoft

August 2009 - (Free Research)
As organizations look for ways to improve business outcomes while reducing costs and encouraging environmental sustainability, many are turning to software-based conferencing and collaboration solutions for audio and Web conferencing. This paper explains some benefits realized by companies who have deployed these unified communications solutions. 
(WHITE PAPER) READ ABSTRACT |

Delivering on the Promise of Easy to Use, Secure, and Inexpensive Video Conferencing in an IP Environment by Polycom, Inc.

October 2011 - (Free Research)
This white paper evaluates the challenges of deploying IP video conferencing in a secure and easy to use manner. 
(WHITE PAPER) READ ABSTRACT |

Video conferencing standards and interoperability considerations by SearchSecurity.com

April 2011 - (Free Research)
Before you can successfully implement a video conferencing system into your enterprise, you must first understand the standards involved to ensure your solution will work with others on your network.  This e-guide uncovers standards and interoperability considerations while also providing migration planning tips. 
(EGUIDE) READ ABSTRACT |

Video Conferencing Best Practices: Making the Business Case and Key Tips for a Seamless Deployment by SearchSecurity.com

April 2011 - (Free Research)
This e-guide discusses key deployment strategies to help unified communications (UC) pros get started. Uncover the physical components of video conferencing systems, interoperability and standards considerations and how organizations should address video management to ensure a solid quality of service (QoS). 
(EGUIDE) READ ABSTRACT |

A closer look at video conferencing solutions, technology and vendors by SearchSecurity.com

April 2011 - (Free Research)
In order to successfully implement your video conferencing solutions, you must understand the physical components of your system.  This e-guide can help you by uncovering the ins and outs of video conferencing architectures while also providing an in-depth look at solutions, technology and vendors. 
(EGUIDE) READ ABSTRACT |

Questions to ask when evaluating video conferencing service by Cisco Systems, Inc.

November 2011 - (Free Research)
This e-guide highlights what you should know before implementing video conferencing, including what services you need, key requirements and a guide to evaluating video conferencing service providers. 
(EGUIDE) READ ABSTRACT |

Questions to ask when evaluating video conferencing service by Cisco Systems, Inc.

September 2011 - (Free Research)
This e-guide highlights what you should know before implementing video conferencing, including what services you need, key requirements and a guide to evaluating video conferencing service providers. 
(EGUIDE) READ ABSTRACT |

Save with on-premise conferencing by Dimension Data.

April 2009 - (Free Research)
In the current economic downturn, the business case for on-premise conferencing solutions is too compelling to ignore. Read this paper to learn more about the business case for on-premise conferencing, the historic challenges of conferencing, and how to save costs with unified conferencing. 
(WHITE PAPER) READ ABSTRACT |

Business-Grade Video Conferencing for SMBs by Polycom, Inc.

May 2011 - (Free Research)
In this paper, uncover the benefits of video conferencing for small and mid-size organizations while highlighting use cases for specific industries and personnel. 
(WHITE PAPER) READ ABSTRACT |

SCOPIA Conferencing Platform for IBM® Lotus® Sametime® by RADVISION

June 2008 - (Free Research)
The SCOPIA Conferencing Platform with SCOPIA Desktop enables users to create and initiate multiparty audio and video conferences directly from within Lotus Sametime. 
(WHITE PAPER) READ ABSTRACT |

Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money by Microsoft

October 2007 - (Free Research)
Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted. 
(CASE STUDY) READ ABSTRACT |

Business Wire hosts award-winning events for client education with GoToWebinar by Citrix Online

June 2009 - (Free Research)
Business Wire, a global market leader in commercial news distribution, adopted Citrix® GoToMeeting® with GoToWebinar® in order to enhance communication with clients, increase employee training and deliver added value to customers by providing top-notch educational Webinars. Download the case study to learn more. 
(CASE STUDY) READ ABSTRACT |

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