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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

SAP Supports Applications on VMware Platform: An Industry Milestone by VMware, Inc.

October 2008 - (Free Research)
The partnership with SAP gives VMware the opportunity to address an additional large segment of the enterprise market, and enables SAP to sell its products on the industry-leading virtualization platform. 
(WHITE PAPER) READ ABSTRACT |

Best Practice Guidelines for SAP Solutions on VMware® Infrastructure by VMware, Inc.

October 2008 - (Free Research)
This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3. 
(WHITE PAPER) READ ABSTRACT |

MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft

September 2008 - (Free Research)
Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent. 
(CASE STUDY)

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE) READ ABSTRACT |

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects

crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com. 
(SOFTWARE PRODUCT)

Analyst's take: Business impact of Facebook in the workplace by ComputerWeekly.com

February 2011 - (Free Research)
Nearly half of office employees access Facebook during work.  Nucleus found companies effectively lose an average of 1.5 percent of total office productivity when employees can access Facebook during the work day. 
(WHITE PAPER) READ ABSTRACT |

Mobile Internet 3.0: How Operators Can Become Service Innovators and Drive Profitability by Juniper Networks, Inc.

April 2012 - (Free Research)
Mobile operators today have the distinct ability to become service innovators and drive profitability with the advent of Mobile Internet 3.0. Learn how you can expand your data revenue base in this resource. 
(WHITE PAPER) READ ABSTRACT |

SearchCRM.com E-Guide: Real-world mobile CRM case studies by SAP America, Inc.

May 2012 - (Free Research)
This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM. 
(EGUIDE) READ ABSTRACT |

The value of mobile and social to CRM by ComputerWeekly.com

March 2012 - (Free Research)
Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals. 
(ANALYST REPORT) READ ABSTRACT |

CRM Solutions For The Finance And Insurance Industries by SAP America, Inc.

February 2011 - (Free Research)
Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry. 
(WHITE PAPER) READ ABSTRACT |

Social Compliance: Protect Brand Equity and Ensure Governance by OpenText

March 2012 - (Free Research)
This analyst report examines how you can protect brand integrity and ensure governance through social compliance initiatives. 
(ANALYST REPORT) READ ABSTRACT |

Microsoft Convergence 2012 by ComputerWeekly.com

May 2012 - (Free Research)
Nucleus Research assesses Microsoft’s plans to extend  and develop the Microsoft Dynamics CRM platform. 
(ANALYST REPORT) READ ABSTRACT |

The future of mobile CRM by SugarCRM Inc.

March 2012 - (Free Research)
In this expert e-guide, find out how social and mobile customer relationship management (CRM) are changing the CRM landscape. 
(EGUIDE) READ ABSTRACT |

Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation

April 2010 - (Free Research)
Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. 
(VIDEO) READ ABSTRACT |

SL Case Study: InScope Solutions by Microsoft

September 2008 - (Free Research)
Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL. 
(CASE STUDY)

Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises by Epicor Software Corporation

November 2008 - (Free Research)
This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations. 
(WHITE PAPER) READ ABSTRACT |

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research)
Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner. 
(WHITE PAPER) READ ABSTRACT |

An Overview of MPLS VPNs: Overlay, Layer 3, and PseudoWire by Global Knowledge

November 2010 - (Free Research)
This paper  examines the big picture when it comes to Multiprotocol Label Switching (MPLS), and what happens when a data packet traverses an MPLS cloud. 
(WHITE PAPER) READ ABSTRACT |

Working the Way Salespeople Work by Oracle Corporation

September 2008 - (Free Research)
Read this white paper to learn how SaaS implementations of CRM provide an entry point to data that more directly serves salespeople's needs with easy-to-use solutions that help them increase productivity and drive more revenue. 
(WHITE PAPER) READ ABSTRACT |

City of Ulm Case Study by Centennial-Software

July 2008 - (Free Research)
The City of Ulm turns to Enteo v6 to rollout Windows Vista and applications on all clients with minimal effort and high degree of reliability. 
(CASE STUDY) READ ABSTRACT |

Computer Sciences Corporation - Customer Testimonial Video by SAP America, Inc.

March 2012 - (Free Research)
View this brief video to learn how CSC benefited from mobilizing its SAP customer relationship management (CRM) application. 
(VIDEO) READ ABSTRACT |

WAN Optimization: Why Go Virtual? by Silver Peak

February 2012 - (Free Research)
In this 3-minute video, you’ll learn from CEO Rick Tinsley about Silver Peak’s portfolio of virtual WAN Op solutions – from the high end VRX with 20X the capacity of any other virtual appliance to the self-service free downloads on the VX-Xpress Marketplace. Bonus footage includes real world results from two customers. 
(WEBCAST) READ ABSTRACT |

Optimizing the Application Testing of Your Siebel CRM Environment by Hewlett-Packard Company

October 2008 - (Free Research)
This paper is based on a SearchSoftwareQuality.com presentation, “Optimizing the Application Testing of Your Siebel CRM Environment,” sponsored by HP and Infosys. 
(WHITE PAPER) READ ABSTRACT |

Podcast: Salesforce.com and Business Objects - How OnDemand CRM and BI Work Together by Business Objects

August 2007 - (Free Research)
In this recorded interview with salesforce.com, learn how advanced Web-based reports and dashboards created by business intelligence (BI) market leader Business Objects have increased the value of the leading on-demand customer relationship management (CRM) platform - salesforce.com. 
(PODCAST) READ ABSTRACT |

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