WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

Presentation Transcript: Getting Started with Unified Communications in an Exchange 2007 Environment by Dell, Inc. February 26, 2009 - (Free Research) Check out this webcast transcript to learn how to implement Office Communications Server in a Microsoft Exchange environment, looking at unified communications solutions encompassing unified messaging, data web conferencing and audio conferencing.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Leveraging Your Most Valued Asset: Knowledge by Vivisimo, Inc. January 29, 2010 - (Free Research) Why do most organizations continuously fail in utilizing knowledge? In this presentation transcript, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

IPv6 Transition Planning and Techniques for DNS and DHCP by Cisco Systems, Inc. July 21, 2011 - (Free Research) Tune into this webcast which addresses common issues and concerns related to the transition to IPv6 and customers will learn about the following with respect to DNS and DHCP.  (WEBCAST) READ ABSTRACT |

Keeping Pace with the Consumer by Aspect March 31, 2013 - (Free Research) Customers are demanding high levels of service from a variety of new channels - channels that bring both risk and opportunity for CRM. This helpful whitepaper outlines the key capabilities of a next-generation contact center and explores the various tools you should consider for supporting a collaborative CRM initiative.  (WHITE PAPER) READ ABSTRACT |

Optim™ Data Privacy Solution by IBM The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives.  (SOFTWARE PRODUCT)

One Stop Data: Gaining Access to Enterprise, Customer, Business Intelligence by Advent Global Solutions Inc. March 15, 2012 - (Free Research) This expert e-guide discusses next-generation BI software, in particular customer relationship management (CRM) analytics and how these factors complement the SMB market.  (EGUIDE) READ ABSTRACT |

A Success Model for CRM Integration, And How to Avoid the Most Common Mistake by Scribe Software Corporation May 01, 2011 - (Free Research) As more companies begin to implement customer relationship management (CRM) applications, many struggle with common integration challenges. This paper offers a three step success model for CRM integration projects. Read on to learn the characteristics, implementation requirements, benefits, data replication and process integration.  (WHITE PAPER) READ ABSTRACT |

Common enterprise information management strategy mistakes to avoid by IBM January 12, 2012 - (Free Research) When implementing a new enterprise information management (EIM) strategy, there are common mistakes organizations make in the process. In this e-guide, readers will learn EIM best practices from Michael Jennings, a data governance director at Walgreens.  (EGUIDE) READ ABSTRACT |

The seven essential elements to achieve highest performance & scalability in information integration by IBM July 26, 2011 - (Free Research) In this paper, you're introduced to seven elements that are critical to ensure the highest degree of performance and scalability of your information integration deployment.  (WHITE PAPER) READ ABSTRACT |

Replicate Sales Success - Clone Your Star Salespeople by Oracle Corporation July 2008 - (Free Research) Companies today need to differentiate themselves by focusing on how they sell, not what they sell, customer relationship management (CRM) can play a pivotal role in achieving that differentiation.  (WHITE PAPER) READ ABSTRACT |

Unified Performance Management: The Key to Successful Performance Management by IBM April 2009 - (Free Research) Using common performance management tools and systems efficiently is just as critical to the success of the business as using a common set of applications for accounting and human resources (ERP) and marketing and sales (CRM). Read this paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Podcast - How to Produce an Actionable IT Service Catalog by newScale, Inc. October 2008 - (Free Research) The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...  (PODCAST) READ ABSTRACT |

How to Produce an Actionable IT Service Catalog by newScale, Inc. October 2008 - (Free Research) The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...  (WHITE PAPER) READ ABSTRACT |

Implementing Web Chat: How to Launch, Staff, and Monitor by Citrix Online- GoToAssist October 2011 - (Free Research) Read this white paper to learn more about why you should implement web chat into your current customer support operations.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: The Role of Tape in Disaster Recovery by Iron Mountain August 2011 - (Free Research) Despite the growth of remote backup over the network, tape is still a key element in disaster recovery (DR) plans. In this transcript of a recent Webcast, Pierre Dorion, data center practice director at Long View Systems Inc., answers common tape backup questions as they relate to DR.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

FAQ Guide: The Role of Tape in Disaster Recovery by Iron Mountain August 2011 - (Free Research) Despite the growth of remote backup over the network, tape is still a key element in disaster recovery (DR) plans. Pierre Dorion, data center practice director at Long View Systems Inc., answers common tape backup questions as they relate to DR.  (EGUIDE) READ ABSTRACT |

Presentation Transcript: Addressing the Common Pitfalls in Availability and Performance Monitoring by Software Engineering of America, Inc. November 2011 - (Free Research) This is a presentation transcript discussing availability, performance monitoring, environment monitoring and the pitfalls that can occur.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Virtualization and backup: Automating the most-repeated and important manual tasks by EqualLogic, Inc. February 2008 - (Free Research) In this webcast, IT consultant Andrew Kutz discusses the elements of virtualization backup that are most frequently overlooked and how to automate the most common virtualization backup tasks.  (WEBCAST) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive July 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive June 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.  (WEBCAST) READ ABSTRACT |

Presentation Transcript: Tape Backups by Spectra Logic Corporation April 2009 - (Free Research) Despite the growth of remote backup over the network, tape is still a key element in disaster recovery (DR) plans. In this podcast, Pierre Dorion, data center practice director at Long View Systems Inc., answers common tape backup questions as they relate to DR.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

The 7 Deadly Sins of Backup and Recovery by Unitrends December 2012 - (Free Research) This white paper provides insight into ways to avoid the seven most common missteps that organizations make in setting up disaster recovery or business continuity plans.  (WHITE PAPER) READ ABSTRACT |

Coping with grassroots IT innovation by AppSense June 2012 - (Free Research) Employees today are trying to create their own solutions to practical IT challenges they face on a day-to-day basis, which can present challenges to the IT department. Learn how your organization can harness the key elements of this user-driven IT innovation in a way that complements current infrastructure and practices.  (WEBCAST) READ ABSTRACT |

SonicWALL PCI Compliance Solution Brief by SonicWALL February 2011 - (Free Research) The Payment Card Industry (PCI) Data Security Standard (DSS) applies to any organization that processes, transmits or stores payment card transactions or cardholder information. PCI applies not only to retailers but also to any business that accepts a single payment card transaction, no matter the size or industry.  (WHITE PAPER) READ ABSTRACT |

How to Master the Art of Content Marketing by Limelight Networks, Inc. November 2011 - (Free Research) Today's marketing professionals are in uncharted territory, one that consists of web-savvy customers with higher expectations and flashy new tools that are quickly becoming a requirement. To keep pace, you must evolve with the times. Read on to learn how content marketing can optimize your marketing tactics.  (WHITE PAPER) READ ABSTRACT |

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