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Winning in Today's Environment: Six Imperatives for the Chief Sales Officer by Oracle Corporation October 01, 2009 - (Free Research) Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.  (WHITE PAPER) READ ABSTRACT |

Using Advanced Analytics to Gain Insights into Your Revenue Stream by SAP America, Inc. February 20, 2009 - (Free Research) This CustomerCentric Selling® research can help organizations analyze their sales and marketing processes to gain insights more quickly and accelerate business performance.  (WHITE PAPER) READ ABSTRACT |

New Sugar 5.0 Platform Capabilities and Advanced CRM Functionality by SugarCRM Inc. December 2007 - (Free Research) Join Chris Harrick, Senior Director of Product Marketing at SugarCRM as he gives an in-depth look at enhancements and new CRM features of this upcoming release.  (WEBCAST) READ ABSTRACT |

The Importance of Real-Time Executive Dashboards by ASG Software Solutions March 2011 - (Free Research) According to a recent study by an independent research firm, "90 percent of IT executives surveyed think that a real-time, customized dashboard will improve service levels and problem remediation."  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Podcast: Salesforce.com and Business Objects - How OnDemand CRM and BI Work Together by Business Objects August 2007 - (Free Research) In this recorded interview with salesforce.com, learn how advanced Web-based reports and dashboards created by business intelligence (BI) market leader Business Objects have increased the value of the leading on-demand customer relationship management (CRM) platform - salesforce.com.  (PODCAST) READ ABSTRACT |

Provide an Unparalleled Customer Experience with Infor CRM Epiphany Outbound Marketing by Infor CRM January 2012 - (Free Research) This brief video demo details an analytics dashboard that seamlessly pulls together analytics for campaign marketing lists. Watch this now to see how easy it is to use this dashboard for improving your marketing campaigns.  (VIDEO) READ ABSTRACT |

Yellowfin Business Intelligence 4.0 by Yellowfin March 2009 - (Free Research) Yellowfin lowers the complexity of your reporting environment. Yellowfin has been specifically designed to enable end users to easily create and access reports via a browser.  (TRIAL SOFTWARE) READ ABSTRACT |

SL Enterprise RTView for Operational and Strategic Dashboards by SL Corporation February 2008 - (Free Research) SL Enterprise RTView is a business information delivery platform that is used by IT Managers to rapidly configure, deploy, maintain and extend real-time and other critical enterprise information systems.  (WHITE PAPER) READ ABSTRACT |

Effectively Balancing Speed, Quality and Cost Metrics by Citrix Online- GoToAssist October 2011 - (Free Research) Read this white paper to gain insight to new ways to leverage remote support platforms to create effective dashboards for customer and technical support. Along with recommendations for what to include in service dashboards.  (WHITE PAPER) READ ABSTRACT |

The Importance of Real-Time Executive Dashboards by ASG Software Solutions February 2011 - (Free Research) Join Jean-Pierre Garbani, Forrester vice president and principal analyst, and Ed Hallock, ASG's senior dirctor of product management, for this informative webcast.  (WEBCAST) READ ABSTRACT |

Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor by Infor CRM January 2012 - (Free Research) Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty.  (VIDEO) READ ABSTRACT |

5 Styles of Business Intelligence by MicroStrategy Incorporated June 2008 - (Free Research) This paper looks at the historical development of BI applications and BI technology, and concludes that five common Styles of BI have evolved during the past decade - each style representing a certain characteristic usage.  (WHITE PAPER) READ ABSTRACT |

Tommy Bahama Improves Messaging with Infor Epiphany by Infor December 2012 - (Free Research) This brief case study illustrates how Tommy Bahama, a men's and women's lifestyle retailer, developed a better understanding of customers, improved cultivation of their customer data, and implemented more customer-focused outreach thanks to a CRM interaction management system.  (CASE STUDY) READ ABSTRACT |

A Success Model for CRM Integration, And How to Avoid the Most Common Mistake by Scribe Software Corporation May 2011 - (Free Research) As more companies begin to implement customer relationship management (CRM) applications, many struggle with common integration challenges. This paper offers a three step success model for CRM integration projects. Read on to learn the characteristics, implementation requirements, benefits, data replication and process integration.  (WHITE PAPER) READ ABSTRACT |

Replicate Sales Success - Clone Your Star Salespeople by Oracle Corporation July 2008 - (Free Research) Companies today need to differentiate themselves by focusing on how they sell, not what they sell, customer relationship management (CRM) can play a pivotal role in achieving that differentiation.  (WHITE PAPER) READ ABSTRACT |

Web 2.0 at Work: Departmental Use Cases by Oracle Corporation August 2008 - (Free Research) With the introduction of Web 2.0 technologies into your enterprise, you can greatly increase the value of your company's most important assets. Leading companies are harnessing Web 2.0 technologies and applying them to build their next-generation workplaces.  (WHITE PAPER) READ ABSTRACT |

Banking: Differentiate Through Service Excellence with SAP CRM – Optimizing Customer Satisfaction, Efficiency, and Profit by SAP America, Inc. September 2010 - (Free Research) Read this paper to learn how SAP for Banking solutions, which encompass the SAP® CRM application, encourage agility and customer centricity in today’s demanding market. By seamlessly connecting front- and back-office tasks, they can provide a superior customer experience and stronger top-line growth.  (WHITE PAPER) READ ABSTRACT |

Five Predictive Imperatives for Maximizing Customer Value by IBM February 2011 - (Free Research) This white paper from IBM describes how a set of five predictive imperatives can help ensure that your company maximizes the value of its customer relationships and sustains higher levels of revenues and profits.  (WHITE PAPER) READ ABSTRACT |

Unified Performance Management: The Key to Successful Performance Management by IBM April 2009 - (Free Research) Using common performance management tools and systems efficiently is just as critical to the success of the business as using a common set of applications for accounting and human resources (ERP) and marketing and sales (CRM). Read this paper to learn more.  (WHITE PAPER) READ ABSTRACT |

What's New With Microsoft Office Communications Server 2007 R2 by Microsoft March 2009 - (Free Research) This presentation transcript explains the new features and functionality in the Office Communications Server 2007 R2, the application that continues to deliver on the Microsoft promise to streamline communications for users, give IT organizations the flexibility and control they need, and provide an extensible communications platform.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Six Common Mistakes that Plague IT Projects and Three Keys to Avoid Them by AtTask August 2011 - (Free Research) When it comes to IT projects, there are a number of common mistakes – and too often project managers avoid the problems that those mistakes create instead of facing them head on. Inside this white paper, learn about the 6 most common IT project mistakes and 3 ways to avoid them.  (WHITE PAPER) READ ABSTRACT |

Expanding the boundaries of ALM by IBM May 2012 - (Free Research) This expert e-guide outlines the evolution of application lifecycle management (ALM) and explains the limitless possibilities of this growing process. Read this now and discover advice for successful ALM implementations, including what it can and can't do for your business, as well as common pitfalls to avoid and how to overcome them.  (EGUIDE) READ ABSTRACT |

Software as a Service Dramatically Improves CRM Success by Oracle Corporation February 2008 - (Free Research) Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue.  (WHITE PAPER) READ ABSTRACT |

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.  (SOFTWARE PRODUCT)

Presentation Transcript: Visualize the Power of Your Data by CA ERwin from CA Technologies February 2011 - (Free Research) Growing data volumes, diverging data sources, amplified information complexity, and increasingly varied users have made it difficult to take advantage of data as a true corporate asset. In this transcript featuring industry thought leader David Loshin, learn how to turn data complexity into an information advantage.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

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