WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Hitting Your Numbers: Creating Sales Excellence with Commercial Open Source CRM by SugarCRM Inc. June 02, 2009 - (Free Research) A CRM system can help drive sales performance, so the decision of which CRM provider is right for your sales organization is very important. This paper discusses the benefits of having SugarCRM® as your CRM provider and how it is based on commercial open source software, which gives the product a variety of benefits over other CRM providers.  (WHITE PAPER) READ ABSTRACT |

Blackberry Solution Increases Customer Service for Corporate Real Estate Company by BlackBerry February 26, 2009 - (Free Research) J.J. Barnicke's sales people needed instant access to corporate property information to better serve clients and speed up sales cycles. They also needed wireless access to CRM data This case study explains how J.J. Barnicke is using BlackBerry and the sales force solution to access CRM information about clients.  (CASE STUDY) READ ABSTRACT |

Improve Transportation Readiness, Flexibility, and Agility With SAP® Transportation Management by SAP America, Inc. November 03, 2011 - (Free Research) To keep customers happy, businesses need to be able to streamline their commercial transportation - a process that has become alarmingly complex and globalized. Read on to learn how to achieve greater transportation management efficiency today.  (WHITE PAPER) READ ABSTRACT |

SharePoint E-zine Volume 12: SharePoint Taxonomies That Stand the Test of Time by SearchWinIT July 20, 2009 - (Free Research) In this month's issue, learn ways to accommodate permanent departments and business functions as well as ad hoc collaboration when building out your SharePoint taxonomies.  (EZINE)

Boeing Commercial Aviation Services IT performance, availability, customer satisfaction soars by Hewlett-Packard Company August 31, 2010 - (Free Research) This case study details how Boeing's Commercial Aviation Services division leveraged application performance management (APM) tools to improve availability of business critical applications; empower application teams to take ownership of system availability and performance; streamline business processes; and lower costs.  (WHITE PAPER) READ ABSTRACT |

Gartner: Context-aware computing by ComputerWeekly.com June 01, 2012 - (Free Research) Gartner analysts, William Clark, David W Cearley and Avivah Litan, explain how business can exploit context-aware computing and social media.  (ANALYST BRIEF) READ ABSTRACT |

Streamlining Sales Processes to Boost Performance: Five best practices for optimizing the sales pipeline by SugarCRM Inc. June 02, 2009 - (Free Research) When chosen wisely and used appropriately, technology can have a positive impact on both the sales process management and the results of managing the sales effort more efficiently. SugarCRM can remedy the gap in four crucial areas. And it does so very economically, avoiding a fifth mistake, spending more money than you have to in order to improve.  (WHITE PAPER) READ ABSTRACT |

How to tackle risk taxonomy by ComputerWeekly.com November 25, 2010 - (Free Research) This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com October 21, 2011 - (Free Research) In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now.  (EZINE)

Business Wire hosts award-winning events for client education with GoToWebinar by Citrix Online June 24, 2009 - (Free Research) Business Wire, a global market leader in commercial news distribution, adopted Citrix® GoToMeeting® with GoToWebinar® in order to enhance communication with clients, increase employee training and deliver added value to customers by providing top-notch educational Webinars. Download the case study to learn more.  (CASE STUDY) READ ABSTRACT |

Learn how Coca-Cola Hellenic is transforming IT with our ERP solution by SAP America, Inc. May 09, 2009 - (Free Research) Ride the wave as Coca-Cola Hellenic transforms its entire IT environment by rolling out powerful and integrated SAP applications to mobilize its business processes and provide a sustainable platform for future growth and enhancements with significant efficiency improvements in end-to-end commercial business processes.  (DATA SHEET) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation UK Ltd October 10, 2012 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER)

NIBCO, INC: Integrating Inbound Sales Order Automation by Esker Inc. July 10, 2009 - (Free Research) In this case study NIBCO, INC. implemented an SAP solution for comprehensive customer relationship management (CRM). Read this case study to learn how NIBCO, INC chose and implemented Esker DeliveryWare as their SAP Solution and the benefits they reaped from Esker DeliveryWare.  (CASE STUDY) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Achieving Measurable Gains by Automating Claims Processing by Kofax, Inc. March 31, 2010 - (Free Research) This white paper identifies seven levels of claims automation and provides a roadmap that can be followed to enhance claims processing for insurance companies worldwide.  (WHITE PAPER) READ ABSTRACT |

Commerzbank: Managing Credit Risk and Increasing Operational Efficiency by EMC Corporation June 2008 - (Free Research) For Commerzbank streamlining the corporate credit lines to corporations and institutions, streamlining the corporate credit lending process to reduce paper and drive down costs had become a top priority.  (WHITE PAPER) READ ABSTRACT |

Taming Transactional Email: Tips to Gain Control and Determine If Outsourcing Makes Sense by Silverpop Systems Inc. August 2008 - (Free Research) This white paper reviews the key steps necessary to implement a transactional email marketing campaign. It also recommends methods to ease the pain of implementation while improving the results.  (WHITE PAPER) READ ABSTRACT |

Agile Testing Quadrants: Guiding Managers and Team in Test Strategies by IBM December 2012 - (Free Research) Read this e-guide to discover why a testing taxonomy such as the Agile testing quadrants is an effective tool for software teams undertaking this task.  (EGUIDE) READ ABSTRACT |

Mobile location-based services gaining ground by ComputerWeekly.com November 2010 - (Free Research) From the turn of the millennium until the end of 2007 MLBS (Mobile Location Based Services) had promised much, but delivered very little in terms of commercial applications. Even in Japan and South Korea, the most advanced markets for commercial MLBS, usage was disappointing.  (WHITE PAPER) READ ABSTRACT |

Lowering the Cost of Business Intelligence With Open Source: A Comparison of Open Source and Traditional Vendor Costs by Pentaho Corporation June 2010 - (Free Research) Many of the top reasons given for the use of open source BI software is "lower costs." The question is whether commercial open source actually matters when it comes to lowering license and support costs. Read this analyst report for comparison of the software and support costs of traditional BI vendors versus commercial open source BI from Pentaho.  (ANALYST REPORT) READ ABSTRACT |

A Document Management System Is Only as Good as Its Index by Viking Software Solutions April 2008 - (Free Research) In a document management system, an index functions as the means to retrieve documents. Without retrieval capabilities, the content would merely take up space. This paper explains that, given this vital role, companies should give indexi..  (WHITE PAPER) READ ABSTRACT |

G-Cloud Report: Data Centre Strategy G-Cloud and The Applications Store for Government - Commercial Strategy Team by ComputerWeekly.com February 2011 - (Free Research) The commercial potential of cloud computing and cloud services is widely accepted, both in private industry and in the public sector.  The opportunities for cost reduction and efficiency in the UK public sector are real and achievable, but require significant changes to procurement practices, delivery frameworks and across the supplierlandscape.  (WHITE PAPER) READ ABSTRACT |

The State of Commercial Banking: The Impact of New Regulatory Changes by Oracle Corporation UK Ltd November 2012 - (Free Research) This white paper outlines the major areas that pose serious challenges for commercial banks today.  (WHITE PAPER) READ ABSTRACT |

Open Source, Commercial Software, or Coexistance Strategy? by IBM October 2010 - (Free Research) This white paper examines the benefits of using open source software, along with some of the potential risks, to help you determine whether your company should turn to an open source solution, a commercial application, or a combination of both.  (WHITE PAPER) READ ABSTRACT |

How Top Retailers Use Transactional Email: Silverpop Study Reveals Revenue-Boosting Tactics by Silverpop Systems Inc. August 2008 - (Free Research) Transactional emails are those which companies send to customers to confirm a purchase, notify shipping dates, deliver warranty information and it also provide marketers a rich opportunity to develop strong customer relationships.  (WHITE PAPER) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.