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Windows 7 Review Guide by Global Knowledge
May 13, 2009 - (Free Research)
Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP.
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The Business Case: Information for Project Portfolio Decision Makers by Global Knowledge
May 25, 2010 - (Free Research)
Increasing numbers of enterprises are incorporating project portfolio management in their strategic planning. And just as individuals use financial reports and analyses to consider various investment options, the enterprise uses an analysis called the Business Case to evaluate various project proposals for inclusion in the project portfolio.
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Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
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Mobile location-based services gaining ground by ComputerWeekly.com
November 24, 2010 - (Free Research)
From the turn of the millennium until the end of 2007 MLBS (Mobile Location Based Services) had promised much, but delivered very little in terms of commercial applications. Even in Japan and South Korea, the most advanced markets for commercial MLBS, usage was disappointing.
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iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare
iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.
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Webcast: HP and AMD: The Price of Productivity by Hewlett-Packard Company
December 22, 2011 - (Free Research)
In this complimentary webcast, explore some of the challenges the consumerization of IT has brought (and will bring) to today's enterprises.
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Podcast: HP and AMD: The Price of Productivity by Hewlett-Packard Company
December 22, 2011 - (Free Research)
In this complimentary podcast, explore some of the challenges the consumerization of IT has brought (and will bring) to today's enterprises.
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Adhering to Government Standards: Common Criteria and Procurement Specifications by DLT Solutions
December 23, 2011 - (Free Research)
Advances in technology and threats have shifted the way we approach protecting national security systems and information. All commercial off-the-shelf (COTS) information assurance (IA)-enabled products acquired by Government departments and agencies must be subject to a standardized evaluation process. Learn how RedHat meets these requirements.
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Storage Europe: Fall 2011 by SearchStorage.com
September 02, 2011 - (Free Research)
In the Fall 2011 issue of IT in Europe, Manek Dubash explores how open-source storage could be the key to breaking the chains of vendor lock-in.
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Use effective call centers to build customer loyalty by Infor CRM
February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.
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Cloud Computing for the Call Center: The Next Revolution by inContact
May 04, 2010 - (Free Research)
The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.
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Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research)
This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
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Cisco IP Phone Features by Global Knowledge
February 10, 2009 - (Free Research)
This paper explains various features (Softkeys) available to the phone while in a call state.
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BPM SOA and Web 2.0: Business Transformation or Train Wreck? by Oracle Corporation
August 2008 - (Free Research)
The challenges faced by today’s government agencies and commercial operations are many and varied—and to stay afloat, these organizations must not only promote change from within, but they must also be agile enough to quickly adapt to evolving markets, policies, regulations, and business models.
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SL Case Study: Phoenix International by Microsoft
September 2008 - (Free Research)
This engineering services company engages in global underwater recovery operations. Learn how it uses modern systems to maintain accurate financial data and estimate costs for clients in the commercial and government sectors.
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The Forrester Wave™: Enterprise Service Bus, Q2 2011 by FuseSource
April 2011 - (Free Research)
Over the course of 2010 and 2011, Forrester Research spoke to hundreds of customers about their enterprise service bus (ESB) activities, and conducted briefings and demonstration reviews as well as over twenty customer interviews to evaluate five commercial and four open source ESB product vendors. Access this paper to examine Forrester's findings.
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EMA white paper – Business Intelligence for the Business of IT by Hewlett-Packard Company
November 2011 - (Free Research)
Many companies' IT operations could function at a higher level but they lack proper management. Read this paper now to learn how you can use business intelligence (BI) and applied analytics to improve your IT operations processes.
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The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation
April 2011 - (Free Research)
This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more.
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