TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.

Millions of emails by Iron Mountain Digital August 2008 - (Free Research) None of us have the capability to sift through the millions of emails that come into our organization and pick out the important information. Learn about solutions that can help in this brief Videocast featuring legendary British comic, John Cleese. (VIDEOCAST) READ ABSTRACT |

Data outside the data center by Iron Mountain Digital August 2008 - (Free Research) Why is data outside of the data center so hard to control? Find out here, as legendary British comic, John Cleese gives his insight to some of the most pressing questions surrounding data management today. (VIDEOCAST) READ ABSTRACT |

Getting Executives in Trouble by Iron Mountain Digital August 2008 - (Free Research) Rather than hire more and more employees to manage your digital storage, you can outsource these tasks to a more knowledgeable contact. In this Videocast, legendary British comic, John Cleese gives advice on how you can do this. (VIDEOCAST) READ ABSTRACT |

Protect stolen laptops by Iron Mountain Digital August 2008 - (Free Research) If your laptop gets stolen, how can you make sure that the data on your computer is protected? Get an example of how one solution ensures complete protection of your laptop data in this Videocast, featuring legendary British comic, John Cleese. (VIDEOCAST) READ ABSTRACT |

IT People Testify by Iron Mountain Digital August 2008 - (Free Research) It is critical these days that you have your eDiscovery strategies and solutions in place. Learn about an eDiscovery solution from legendary British comic, John Cleese, as he explains the importance of eDiscovery benefits of this solution. (VIDEOCAST) READ ABSTRACT |

Email management suite by Iron Mountain Digital August 2008 - (Free Research) Email management solutions are designed to simplify your email management complexities. In this brief Videocast, legendary British comic, John Cleese, explains why you should want a total email management suite. (VIDEOCAST) READ ABSTRACT |

Control distributed data by Iron Mountain Digital August 2008 - (Free Research) Evaluating data distribution solutions can be a painstaking process. To help you sort through the clutter, take some advice from legendary British comic, John Cleese, as he shares his excitement on one such solution. (VIDEOCAST) READ ABSTRACT |

Data Protection solutions tour by Iron Mountain Digital August 2008 - (Free Research) Does data security keep you up at night? Learn about a solution you can use, as legendary British comic, John Cleese gives a quick outline on the features of an efficient new data protection solution. (VIDEOCAST) READ ABSTRACT |

Digital Archiving solutions tour by Iron Mountain Digital August 2008 - (Free Research) Managing electronic records can be a painstaking task, but it is essential in organizations today. Learn how to simplify this task, as comedian John Cleese outlines the features and benefits of an efficient new electronic management solution. (VIDEOCAST) READ ABSTRACT |

The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions (E-mail this company) April 2007 - (Free Research) Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper. (ANALYST REPORT) READ ABSTRACT |

Enterprise Performance Management: The Next Generation of Performance Management and BI by Oracle Corporation. July 2008 - (Free Research) Through a series of online presentations, industry experts will offer advice on how to standardize and automate management processes and integrate performance management and BI solutions to optimize enterprise-wide performance. (WEBCAST) READ ABSTRACT |

Remote Support Service by Citrix Online-GotoAssist GoToAssist is consistently chosen by customers due to a faster time to connect with end users, faster time to resolve support incidents and overall ease of use.  (ASP)

Orion NetFlow Traffic Analyzer by SolarWinds August 2008 - (Free Research) Lack of visibility into network issues and performance. Need the ability to see what is going on with your network, which is using what bandwidth and the ability to shut down bandwidth that is not urgent, business-related. (DEMO) READ ABSTRACT |

Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates Inc. Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.  (SERVICE)

SCOPIA Connector for IBM Lotus Sametime by RADVISION June 2008 - (Free Research) RADVISION’s SCOPIA Conferencing Platform with SCOPIA Desktop brings advanced conferencing capability to IBM’s next generation unified communications enhancing the instant messaging and conferencing capabilities of Lotus Sametime. (WHITE PAPER) READ ABSTRACT |

Avengers, Assemble!: Marvel’s First Strategic IT Plan Comes from Superpowered Collaboration between the CIO and the Lines of Business by Oracle Corporation. June 2008 - (Free Research) Marvel has an IT superhero operating behind the scenes of the media conglomerate. (WHITE PAPER) READ ABSTRACT |

GoToMyPC Corporate by Citrix Online - GotoMyPC GoToMyPC Corporate uses advanced Web-based screen-sharing technology that works with your existing security, network and configuration and your existing Internet infrastructure  (SOFTWARE PRODUCT)

ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions (E-mail this company) ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.  (ASP & SOFTWARE PRODUCT)

Creating the Future Service Delivery Environment Mode of Operations’ Blueprint by Alcatel Lucent August 2008 - (Free Research) Service providers are combining conversational services with presence and digital television so an end user can see which friends are watching a particular TV show and subsequently chat with them and other viewers all on the TV screen. (WHITE PAPER) READ ABSTRACT |

Best Practices for Remote Support and Services by Citrix Online-GotoAssist July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service. (CASE STUDY) READ ABSTRACT |

Enterprise Benefits of Real-Time Contact Center Performance Management by Genesys Co. July 2008 - (Free Research) Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage. (WHITE PAPER) READ ABSTRACT |

Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent - Reality or Myth? by Astute Solutions (E-mail this company) July 2007 - (Free Research) The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels. (ANALYST REPORT) READ ABSTRACT |

Forrester Reports 321% ROI Through Device-Based Fraud Management by iovation, Inc. July 2008 - (Free Research) ReputationManager is a real-time fraud management solution and a forensic fraud analysis tool to identify and reduce the impact of online fraud such as chargebacks, stolen credit cards and identity theft, as well as abusive activity and online harassment. (WHITE PAPER) READ ABSTRACT |

SCOPIA Conferencing Platform for IBM® Lotus® Sametime® by RADVISION June 2008 - (Free Research) The SCOPIA Conferencing Platform with SCOPIA Desktop enables users to create and initiate multiparty audio and video conferences directly from within Lotus Sametime. (WHITE PAPER) READ ABSTRACT |

How to Calculate the ROI of Remote Support by Citrix Online-GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction. (WHITE PAPER) READ ABSTRACT |

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