IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 

In this expert guide, our editors examine SLAs in the era of cloud computing to help readers understand their use and a comprehensive analysis on drafting a proper SLA for your business needs, 

Effective log management is essential for meeting today’s regulatory requirements and establishing a strong security foundation. In this resource, uncover an all-in-one software appliance that enables the collection, storage, analysis and management of IT infrastructure event and security logs. 

In 30 minutes, we'll introduce you to QuickBase, the leading, hosted workgroup application platform. 

This brief video looks at how The New York Philharmonic utilized Alfresco's content management software to provide universal access to their vast archives of historical music. 

This product overview looks at the features and benefits of Esri Maps for IBM Cognos. 

In this white paper, we introduce geographic data services and discuss how they are employed in both operational and analytical business applications. The paper also reviews analytical techniques applied across many types of organizations and examines a number of industry-specific usage scenarios. 

In this presentation, we'll review how to make the most of logs to augment an organization's security posture. 

Design teams across the world collaborate to create and develop prod­ucts. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams. 

Read this white paper to learn how leveraging the data management, analysis, and visualization capabilities of geographic information system (GIS), empowers social workers and other human service professionals to understand community needs, measure environmental forces, deliver services more efficiently, and detect fraud and abuse. 

Read this case study to learn how the Phoenix airport implemented a geographic information system (GIS) to address their need to improve customer service and safety and allow airport personnel to effectively manage work activities. 

Writing a corporate security policy might seem complex, but ultimately it is a collection of many small policies. These ten security policies (or sub-policies) are essential to every organization, regardless of size, location, age, mission, or the product or service produced, and are presented here (in no particular order). 

Data privacy refers to the evolving relationship between technology and the legal right to, or public expectation of, privacy in the collection,  storing, management and sharing of data.