IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 

Manual testing still accounts for about 75% of all functional testing. However, innovation hasn’t come into play yet and manual testers find themselves struggling to keep up with the fast pace of change dictated by today’s world, using outdated methods and tools. Read this paper to learn strategies for modernizing your manual testing. 

Effective log management is essential for meeting today’s regulatory requirements and establishing a strong security foundation. In this resource, uncover an all-in-one software appliance that enables the collection, storage, analysis and management of IT infrastructure event and security logs. 

This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs. 

In this presentation, we'll review how to make the most of logs to augment an organization's security posture. 

This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management. 

<p>This white paper offers an overview of key considerations for implementing a strategy to automate fax and email orders (plus EDI, web and other order sources) into your enterprise resource planning (ERP) system.</p> 

A review of Managed Print Services (MPS) programmes for SMBs and midmarket organisations. 

As today’s applications become more complex, QA organizations need an updated approach that preserves the benefits of manual testing while significantly improving its efficiency, accuracy and speed. Read this paper to learn how to modernize your manual testing approach and reduce test cycles, streamline dev/test communication, and lower costs. 

This resource examines how the New York Philharmonic digitized their enormous collections to provide universal online access with a robust, scalable document management system. 

Through increased information visibility and data accuracy, Barclays Capital was able to mitigate exposure to operational and reputational risk. Read the entire case study now, compliments of Sybase. 

Social service agencies are experiencing challenges with manual processes. Advanced case management strategies are being implemented to streamline these processes and foster greater insight, collaboration and decision-making capabilities. This white paper explains how one such solution allows you automate these processes to elevate processing. 

Companies need to make significant investments in digital skills and technologies if they are to meet the needs of their customers, Booz&Co argues in this report.