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The Essential OAuth Primer: Understanding OAuth for Securing Cloud APIs by Ping Identity Corporation June 21, 2011 - (Free Research) OAuth defeats the password anti-pattern, creating a consistent, flexible identity and policy architecture for web applications, web services, devices, and desktop clients attempting to communicate with Cloud APIs.  (WHITE PAPER) READ ABSTRACT |

Managing the customer experience across channels -- a manager's guide by Oracle Corporation May 06, 2011 - (Free Research) This eBook explores optimizing and analyzing data collected from each channel and how to apply the findings to a customer experience management (CEM) strategy.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.  (SOFTWARE PRODUCT)

Increasing Return on Investment with Data Services by Oracle Corporation August 01, 2008 - (Free Research) As the number of applications generating data increases, so does an organization's need to give users access to that data through a unified system compatible with multiple interfaces. Oracle Data Service Integrator is a solution that allows organizations to build data services that unify business processes for improved customer service.  (WHITE PAPER) READ ABSTRACT |

City of Oxnard Customer Success Story by BlackBerry September 16, 2011 - (Free Research) Access this case study to learn how the City of Oxnard deployed BlackBerry® smartphones and an application called Freeance Mobile™ – Pro Edition to mobilize the way data was collected during the inspection and cleaning of storm drains.  (CASE STUDY) READ ABSTRACT |

Presentation Transcript: Considerations for Building a Successful Desktop Virtualization Pilot Program by Dell, Inc. and Intel May 03, 2011 - (Free Research) This presentation transcript highlights Brian Madden and other industry experts as they review the differences among a proof of concept, a trial, and a pilot desktop virtualization program. Learn why a pilot desktop virtualization program is successful and more.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Considerations for Building a Successful Desktop Virtualization Pilot Program by Dell, Inc. and Intel April 28, 2011 - (Free Research) In this video presentation, the experts will discuss the differences among a proof of concept, a trial and a pilot desktop virtualization program.  In addition, they’ll explain the reasons why a desktop virtualization pilot program is key to defining the success of an actual implantation.  (VIDEO) READ ABSTRACT |

Log Management: How to Develop the Right Strategy for Business and Compliance by Dell SecureWorks UK August 23, 2010 - (Free Research) Organizations need a business-based approach to creating a log management strategy that will help them detect attacks, deal with mounds of data collected by network and security devices, and meet compliance requirements. This white paper will outline a five step process which will help reduce the complexity of this process.  (WHITE PAPER) READ ABSTRACT |

Optimizing your Infrastructure for Cloud Computing by Eaton Corporation February 07, 2012 - (Free Research) This resource examines some of the forces behind the adoption of cloud computing, explores how cloud architectures impact data centers and discusses best practices and technologies that can help companies collect the benefits of cloud computing without compromising uptime or overwhelming their power and cooling systems.  (WHITE PAPER) READ ABSTRACT |

Smarter Commerce for Consumer Electronics White Paper by IBM January 30, 2012 - (Free Research) When we talk about the world becoming increasingly interconnected, instrumented and intelligent, the most ubiquitous example is the smartphone. It collects and disseminates data while its users are at home and on the go, serving up just as much socially driven info as static, always-there web content. This white paper outlines smarter commerce.  (WHITE PAPER) READ ABSTRACT |

The Arrival of “Cloud Thinking” by CA Technologies. January 27, 2012 - (Free Research) This white paper reviews the data collected from a cloud survey of over 400 IT professionals.  Discover the surprising progress your peers have already made in their cloud computing initiatives.  (WHITE PAPER) READ ABSTRACT |

Enhancing the Customer Experience with Loyalty Management by SAP America, Inc. April 27, 2009 - (Free Research) By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business.  (WHITE PAPER) READ ABSTRACT |

The global state of the project management office by ComputerWeekly.com May 05, 2011 - (Free Research) This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.  (IT BRIEFING) READ ABSTRACT |

Windows Azure Programming Model by Microsoft December 30, 2011 - (Free Research) Read this white paper to learn how the new Windows Azure programming model helps developers create applications that are easier to administer, more available, and more scalable than those built in the traditional Windows Server environment.  (WHITE PAPER) READ ABSTRACT |

CW+: Open Group technical report: IT Specialist Certification (ITSC) accreditation requirements by ComputerWeekly.com October 22, 2010 - (Free Research) The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions.  (WHITE PAPER) READ ABSTRACT |

SCA: Bringing Modern SOA Programming to Tuxedo by Oracle Corporation March 01, 2010 - (Free Research) This white paper provides an introduction into this new SCA-based programming model for Tuxedo that allows customers to quickly develop and compose SOA-based applications.  (WHITE PAPER) READ ABSTRACT |

CW+: Developer Survey Report from Embarcadero Technologies by ComputerWeekly.com August 10, 2010 - (Free Research) The Embarcadero Developer Survey was conducted throughout the months June and July 2010 and encompasses responses from a wide array of application developers worldwide. The purpose of the survey was to collect information about the top developer trends, challenges, key initiatives, and current tools being used.  (WHITE PAPER) READ ABSTRACT |

Drive Accuracy and Better Manufacturing Decisions with Product Lifecycle Management (PLM) by Plex Systems July 20, 2010 - (Free Research) This paper explains how a comprehensive integrated PLM program enables improved productivity, accuracy, and decision-making – and ultimately increases profitability. Continue reading to learn more about how balanced PLM programs drive profitable growth.  (WHITE PAPER) READ ABSTRACT |

The global state of the PMO: The IT perspective by ComputerWeekly.com May 05, 2011 - (Free Research) This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement.  (IT BRIEFING) READ ABSTRACT |

7 Best Practices for Speech Analytics by Autonomy, an HP company (E-mail this company) December 28, 2011 - (Free Research) Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience.  (WHITE PAPER) READ ABSTRACT |

Overcoming the Limitations of Traditional Data Collection by DLT Solutions December 09, 2011 - (Free Research) This white paper introduces to a new, flexible data collection solution whose innovative design and simple interface allow for faster, more cost-effective acquiring of data. Read on to learn how this solution differs from traditional methodologies and how it can help your organization overcome today's numerous data collection challenges.  (WHITE PAPER) READ ABSTRACT |

Making SIEM work: Processes and policies to enable success by Sensage, Inc. January 16, 2012 - (Free Research) In this engaging video presentation, Nemertes Research Senior Vice President and Founding Partner Andreas Antonopoulos will provide a tactical walkthrough of the SIEM enablement process and answer key questions on how to successfully put SIEM into action.  (VIDEO) READ ABSTRACT |

Data Confidential: Keep private information safe by VeriSign EMEA January 12, 2012 - (Free Research) This white paper looks in more depth at data protection trends in Europe, and at SSL security technology, its application, certificates and certificate management.  (WHITE PAPER) READ ABSTRACT |

Optimizing the Order-to-Cash Process: Managing Documents throughout the Process by Dolphin October 21, 2009 - (Free Research) This paper examines an array of solutions for SAP customers to optimize the Order-to-Cash processes in ways that contain costs and achieve optimum organizational efficiency, high customer retention and successful cash management.  (WHITE PAPER) READ ABSTRACT |

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