Cold Call Tracking White Papers, Cold Call Tracking Software, Cold Call Tracking Research, Hardware and Services

HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc.

HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.

(ASP & SOFTWARE PRODUCT)

Hot Aisle Vs. Cold Aisle Containment by APC

February 2009 - (Free Research)

This paper examines hot and cold air containment and highlights the reasons why hot aisle containment emerges as the preferred best practice.

(WHITE PAPER)

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Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns by Five9

September 2009 - (Free Research)

Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.

(CASE STUDY)

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Virtualizing Exchange - The Cold, Hard Numbers on Why Citrix XenServer + everRun VM is the Best Platform by Marathon Technologies

September 2009 - (Free Research)

Moving your Microsoft-Exchange servers to the latest server virtualization technologies offers compelling benefits. View this webcast to discover the benefits of virtualizing Exchange, Exchange 2007's new architecture, the performance advantage of XenServer for Exchange and why everRunVM software is essential in keeping users continuously connected

(WEBCAST)

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10 Quick Wins for Sales & Marketing by ZoomInfo

November 2009 - (Free Research)

In this e-book, we examine ten ways sales organizations can accelerate the progression from cold to close. From improving marketing results through pinpoint prospecting to making sure sales and marketing are on the same page, here are some tangible steps you can take to move faster from cold to close.

(EBOOK)

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Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation

September 2009 - (Free Research)
How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.

(TRIAL SOFTWARE) READ ABSTRACT |

VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.

September 2009 - (Free Research)

VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.

(TRIAL SOFTWARE)

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation

January 2009 - (Free Research)

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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Numara Track It! - Change Management Webinar by Numara Software

June 2009 - (Free Research)

The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...

(WEBCAST)

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Numara Software Webinar - Track It! by Numara Software

June 2009 - (Free Research)

Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.

(WEBCAST)

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Help Desk vs. Service Desk: Which One is Right for You by Numara Software

March 2009 - (Free Research)

This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.

(WHITE PAPER)

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Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services by Infoblox

March 2009 - (Free Research)

This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.

(WHITE PAPER)

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The Importance of a Cloud Storage API - New Information Management Capabilities and Revenue Streams for ISVs by Iron Mountain Digital

October 2009 - (Free Research)

As Storage Switzerland writes, APIs such as Iron Mountain’s Archive Services Platform API allow ISVs greater control than do cloud NAS gateways over how and where data is stored. Read this Technology Brief from Storage Switzerland to learn more.

(WHITE PAPER)

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The Importance of Measuring ROI: The Indicator of Business and IT Performance by SAP AG

December 2008 - (Free Research)

A disciplined IT performance measurement program is critical not only for business growth but also for economic viability. This paper provides a framework for a Return on IT (ROIT™) methodology and discusses how to deploy it within a company's business processes.

(WHITE PAPER)

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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™ by PistolStar, Inc.

August 2009 - (Free Research)

PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.

(PRODUCT OVERVIEW)

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VUE Software: Enterprise Incentive Management by CSSI

VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.

(SOFTWARE PRODUCT)

VUE Software: Insurance Commission & Incentive Compensation Management by CSSI

VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.

(SOFTWARE PRODUCT)

actiTIME 2.0 - Time-Tracking Software by Actimind, Inc.

September 2009 - (Free Research)

actiTIME is a time-tracking application for small and medium size teams. It helps improve business process, analyze performance and reduce costs. It provides an easy way to track time, manage job assignments, generate reports and prepare billing data.

(DEMO)

Syberworks Learning Management System Product Suite by SyberWorks, Inc.

This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.

(ASP & SOFTWARE PRODUCT)

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company)

VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.

(SOFTWARE PRODUCT)

Managing Assets with Numara® Track-It! (including Bar Code) by Numara Software

March 2008 - (Free Research)

Listen to this Webcast to learn how to manage your company's assets. Also discussed is a solution that can help your organization address its IT asset management process issues through audit, auto-discovery and process tracking.

(WEBCAST)

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How to Set Up and Track Small Parcel Shipments Via a Single Point of Access by CDC Global Services - Catalyst

November 2009 - (Free Research)

This Webcast will demonstrate a new application that delivers seamless integration between SAP and leading global parcel carriers, including FedEx, UPS, DHL, TNT, Purolator and more, without middleware. You will also be able to understand how to track your shipment without accessing multiple systems, from any PC or terminal with access to SAP.

(WEBCAST)

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Security in the Call Center: Verifying Customer Identities without the Inconvenience by RSA, The Security Division of EMC

September 2009 - (Free Research)

Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.

(WHITE PAPER)

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IPControl - automated IP Address Management & DNS/DHCP server configuration by BT Diamond IP

IPControl is a next-generation software system that enables service providers and enterprises to dramatically improve their IT infrastructure operational efficiency and service levels by automating IPAM and DNS/DHCP server configuration.

(SOFTWARE PRODUCT)

Cisco IP Phone Features by Global Knowledge

February 2009 - (Free Research)

This paper explains various features (Softkeys) available to the phone while in a call state.

(WHITE PAPER)

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