This paper examines hot and cold air containment and highlights the reasons why hot aisle containment emerges as the preferred best practice. 

Today, more than ever, environmental and economic issues are pushing business continuity professionals to lobby for energy efficient, environmentally friendly solutions in their data centers. Learn how the Liebert XD solution is the answer on both fronts. 

Read this E-Guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online customer service initiatives. 

This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution. 

This videocast offers an overview of pandemic threats, a summary of leading preparedness practices, and how the work done to prepare for H1N1 will offer value in your organization for many years to come. 

Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This webcast reveals the real cost of absenteeism and provides call center management best practices that boost company growth. 

Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed. 

In this podcast, SearchCRM.com sits down with Richard Snow, a contact center technology and strategy expert with Ventana Research, who shares tips on how to select the right hosted contact center provider, create the proper RFPs, craft airtight SLAs, and more. 

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. 

This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they're doing to control it. 

A business manager identifies an urgent need for a software application and requests a server to run the new application. Then the server provisioning process kicks off. Read this short whitepaper to learn about new techniques and technologies that can enable your business to cut through so much of the red tape involved in adding new applications. 

Attend this webcast to learn how deploying an enterprise single sign-on (SSO) solution helps organizations deliver near-immediate ROI. Learn how one organization eliminated password-related helpdesk calls and strengthened security, all while reducing costs.