Coding Help Desk Plans White Papers, Coding Help Desk Plans Software, Coding Help Desk Plans Research, Hardware and Services

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.

January 04, 2012 - (Free Research)

Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.

(WHITE PAPER)

READ ABSTRACT |

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

(SOFTWARE PRODUCT)

SaaS-based Service Management: Tailor to the Business with Ease by Nimsoft, Inc.

January 04, 2012 - (Free Research)

Learn how SaaS-based service management can help you eliminate the cost and distraction of platform maintenance, minimize upgrade costs and disruptions, tailor to the business without complex coding, and more.

(WHITE PAPER)

READ ABSTRACT |

Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.

June 15, 2009 - (Free Research)

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

READ ABSTRACT |

Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 18, 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

READ ABSTRACT |

Why Consider Serena For Orchestrating IT Service Management: 3 Reasons To Evaluate Serena When Replacing Or Extending Existing Service Desk Solutions by SERENA Software, Inc.

June 30, 2011 - (Free Research)

Read this white paper to learn about how Serena is well positioned to help customers that want to re-evaluate, restructure and orchestrate their service delivery processes that cross organizational boundaries as part of a broader ITSM initiative.

(WHITE PAPER)

READ ABSTRACT |

Development Testing For Agile Environments by Coverity

November 28, 2011 - (Free Research)

While Agile development is designed to increase efficiency, it can also introduce risk as testing cycles get condensed and serious bugs can get overlooked. In this whitepaper, learn how Coverity can help you assure the quality, security and safety of your code in Agile or hybrid development environments.

(WHITE PAPER)

READ ABSTRACT |

Observation Driven Testing: Yes, the Code is Doing What You Want. By the Way, What Else is it Doing? by Agitar Software

April 17, 2012 - (Free Research)

Read this white paper to learn how, as a result of successfully applying multiple code development and testing techniques, your code will be more constrained, more maintainable, and better tested.

(WHITE PAPER)

READ ABSTRACT |

Forrester Report: Development Testing: A New Era In Software by Coverity

November 23, 2011 - (Free Research)

In August 2011, Forrester Consulting surveyed over 200 leading IT firms in North America and Europe to answer the question, “What are the implications of expanding testing in development, and what does it mean to development quality?”. Read this report to see the results.

(WHITE PAPER)

READ ABSTRACT |

Fairfax Water: Gaining Deeper Insight into Service Quality and Costs to Deliver Superior IT Support by SAP America, Inc.

September 30, 2011 - (Free Research)

Read this paper to discover the solution that Fairfax Water implemented to eliminate manual tracking and handling of IT service requests and gain deeper insight into service quality, costs, and other metrics within its SAP environment.

(WHITE PAPER)

READ ABSTRACT |

Tools to unit test your JavaScript by IBM

April 10, 2012 - (Free Research)

While unit testing your JavaScript can be challenging, developers agree that it is becoming an increasingly important task. This white paper reviews three popular tools that you can leverage to ease the testing process and mitigate common challenges.

(WHITE PAPER)

READ ABSTRACT |

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.

September 22, 2011 - (Free Research)

Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

(WEBCAST)

READ ABSTRACT |

AgitarOne 5.3 - JUnit Generation, Software Agitation & Functional Coverage by Agitar Software

April 30, 2012 - (Free Research)

Download this trial software to help you better develop and maintain your Java applications using AgitarOne. AgitarOne makes it easier to improve your code and reduces the development resources required to maintain it.

(TRIAL SOFTWARE)

READ ABSTRACT |

CCNA-Level Troubleshooting by Global Knowledge

November 22, 2010 - (Free Research)

This paper outlines the common CCNA-level commands that you should be familiar with when troubleshooting.

(WHITE PAPER)

READ ABSTRACT |

Windows 7 and AppLocker by Global Knowledge

January 25, 2010 - (Free Research)

Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.

(WHITE PAPER)

READ ABSTRACT |

PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™ by PistolStar, Inc.

August 26, 2009 - (Free Research)

PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.

(PRODUCT OVERVIEW)

READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

Windows 7 Tips and Tricks Part 1 by Dell, Inc. and Microsoft

February 09, 2011 - (Free Research)

Download this paper and learn 7 Tips and Tricks to make your Windows 7 transition seamless and make the most out of your new operating system. Learn things like shuffling through program windows, managing your windows, project display, multi-monitor window management, aero peeking your desktop, and more.

(WHITE PAPER)

READ ABSTRACT |

ALM and Agile Strategies E-Zine Issue 1 by SearchSoftwareQuality.com

February 17, 2012 - (Free Research)

Using modern-day Agile techniques such as automation and cloud hosting solutions, today’s IT leaders have opportunities to reap better returns on their ALM investments. In this issue, experts will share source code control system automation strategies, hosting options for code repositories and trends in requirements management tools.

(EZINE)

READ ABSTRACT |

How They Do It in Switzerland…Outsource the Code, Insource the Quality: McCabe IQ Analyzes and Visualizes Software Quality in Critical International Financial Systems by McCabe Software, Inc.

April 19, 2012 - (Free Research)

Given the competitive marketplace, evaluating source code analysis tools can be overwhelming. This case study highlights one recommended offering, the quality indicators it provided, and the results one organization achieved after implementing it.

(CASE STUDY)

READ ABSTRACT |

Software Agitation:Your Own Personal Code Reviewer by Agitar Software

April 19, 2012 - (Free Research)

Exercising Java code is a painstaking yet critical process for developers. This white paper explains how you can free up time by implementing a testing tool designed to detect coding errors as you write Java classes, and even after they have been reviewed.

(WHITE PAPER)

READ ABSTRACT |

Tip Guide: Strategies for Scaling Agile Beyond Simple Code and Deploy Environments by CollabNet

April 18, 2012 - (Free Research)

Read this expert article to find best practices for keeping your iteration and release cycles in sync even as your Agile development projects becoming increasingly complex.

(EGUIDE)

READ ABSTRACT |

Password Management Survey by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research)

This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.

(WHITE PAPER)

READ ABSTRACT |

IT Benefits of an Integrated Solution by Centennial-Software

July 2008 - (Free Research)

View this webinar to find out how Enteo Client Lifecycle is being added to HEAT, Remedy, and Footprints as well as other Service Desk Platforms.

(WEBCAST)

READ ABSTRACT |

Strategies for Cisco VPN Client Large-Scale Deployments by Global Knowledge Network, Inc.

March 2006 - (Free Research)

This paper explores the tools Cisco provides to simplify mass deployments of the VPN Client. The two methods are discussed: the creation of an installation CD-ROM and network-based installations. I will explain how to reduce calls to the Help Desk by locking users out of advanced configuration functions in the user interface.

(WHITE PAPER)

READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.

Business email address:
First name: (optional)
Last name: (optional)