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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 16, 2012 - (Free Research)

This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.

(EZINE)

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Reduce Your Costs: Eliminate Critical Security Vulnerabilities with Development Testing by Coverity

November 28, 2011 - (Free Research)

In this white paper, learn how Coverity is providing software developers with actionable information that enables them to manage security and quality defects early in the lifecycle, in their existing workflow, without requiring them to become security experts.

(WHITE PAPER)

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Assessing Your Cloud Backup Opportunity: A guide to addressing 7 key questions about your customers by Asigra

December 30, 2011 - (Free Research)

This resource details seven questions and discussion points you should consider before integrating cloud backup into your service offerings.

(WHITE PAPER)

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2011 DDoS Attacks: Top 10 Truths and Trends (Webinar) by Neustar®

April 13, 2012 - (Free Research)

The risk of a DDoS attack only continues to grow as organizations increasingly rely on the Internet. In this webcast, gain insight to the top 10 truths and trends of DDoS attacks and how to prepare for them. Explore how and why attacks are launched, how attackers are shifting tactics and more.

(WEBCAST)

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2011 DDoS Attacks: Top 10 Trends & Truths by Neustar®

March 09, 2012 - (Free Research)

In this resource, explore the major DDoS trends that took place in 2011 and what to expect in 2012. View now to uncover 10 key trends that separate truth from industry myths to help you better prepare for what's to come.

(WHITE PAPER)

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New Roles, New Rules: Are Your Smart Phones Tough Enough for Work? Why Emerging Enterprise Applications Require Ruggedness, Reliability by Intermec

May 12, 2011 - (Free Research)

Now that smart phones are being used by professionals in fields ranging from field service to customer care, evaluating and selecting the optimal device has become more challenging. Read this white paper for an in-depth look at which smart phone features make work easier and why ruggedness is a requirement.

(WHITE PAPER)

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It is surprisingly easy to make the move to DB2 10! by IBM

May 31, 2012 - (Free Research)

Find out on May 31st at 12:30 p.m. EDT how to leverage native PL/SQL support and the SQL compatibility features of the all new IBM DB2 10. The IBM architect for these highly successful features will present the current set of capabilities and recent enhancements. There also will be code level customer examples, customer results and more.

(WEBCAST)

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S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

(SOFTWARE PRODUCT)

How They Do It in Switzerland…Outsource the Code, Insource the Quality: McCabe IQ Analyzes and Visualizes Software Quality in Critical International Financial Systems by McCabe Software, Inc.

April 19, 2012 - (Free Research)

Given the competitive marketplace, evaluating source code analysis tools can be overwhelming. This case study highlights one recommended offering, the quality indicators it provided, and the results one organization achieved after implementing it.

(CASE STUDY)

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For Data Integration, Performance is the New Mandate by Syncsort

May 04, 2012 - (Free Research)

This white paper discusses the growing trend of using data integration to make large amounts of information a fully-accessible and useful part of your organization. Learn how this strategy can help manage organizational data and why performance is being used as the new benchmark for success.

(WHITE PAPER)

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For Data Integration, Performance is the New Mandate by Syncsort

May 20, 2011 - (Free Research)

(WHITE PAPER)

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Using Location Intelligence To Maximize the Value of BI by Esri

December 08, 2011 - (Free Research)

All these scenarios share the benefits and success from incorporating business intelligence (BI) and geographic analysis into their data analytics. Read this paper to learn about this new technique, location intelligence (LI), the technologies behind it and how it can significantly improve your business.

(WHITE PAPER)

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10 ASP.NET Tips To Increase Productivity and Simplify Maintenance by Global Knowledge

May 13, 2009 - (Free Research)

The more you know about built-in functionality in the .NET framework and ASP.NET, the less code you have to write, which ultimately makes your applications more maintainable. This white paper outlines several different tips to enhance developer productivity and reduce the amount of code that needs to be written in many cases.

(WHITE PAPER)

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Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.

January 04, 2012 - (Free Research)

Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.

(WHITE PAPER)

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crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.

(SOFTWARE PRODUCT)

Five Steps to Managed Third-Party Application Security Risk by Veracode, Inc.

May 11, 2012 - (Free Research)

This whitepaper outlines a five step process that enterprises can apply to their third-party application portfolio to gain visibility into their security state and make informed purchase, integration, deployment and maintenance decisions.

(WHITE PAPER)

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AgitarOne 5.3 - JUnit Generation, Software Agitation & Functional Coverage by Agitar Software

April 30, 2012 - (Free Research)

Download this trial software to help you better develop and maintain your Java applications using AgitarOne. AgitarOne makes it easier to improve your code and reduces the development resources required to maintain it.

(TRIAL SOFTWARE)

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Map, Code, Rebuild, Repeat: How a Complete Understanding of your Integration Environment and Data can Stop the Cycle by Liaison Technology (E-mail this company)

April 04, 2012 - (Free Research)

Many organizations struggle to carry on the processes of multiple large data integration and SOA projects for reconstructing data flows, ontologies, transformations and more. This paper addresses the obstacles faced when attempting data projects and the strategic plans for overcoming these issues to attain a higher ROI and reduce overall cost.

(WHITE PAPER)

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Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 18, 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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Tip Guide: Strategies for Scaling Agile Beyond Simple Code and Deploy Environments by CollabNet

April 18, 2012 - (Free Research)

Read this expert article to find best practices for keeping your iteration and release cycles in sync even as your Agile development projects becoming increasingly complex.

(EGUIDE)

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Three Easy Ways to Achieve and Understand WAN Acceleration with TCP Applications by Global Knowledge

February 12, 2010 - (Free Research)

Software developers write code to power applications that drive today's businesses. Whether you are looking at ubiquitous applications such as Microsoft Word or your own in-house software, chances are that they are not very WAN-friendly. The focus of this paper is to highlight the TCP protocol's shortcomings for WAN transmission purposes.

(WHITE PAPER)

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Decision Services: The Next SOA Challenge by ILOG, an IBM Company

April 2008 - (Free Research)

This white paper discusses the issues associated with decision services in an SOA strategy, highlighting how business rule management systems can be used to overcome these challenges.

(WHITE PAPER)

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Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc. (E-mail this company)

October 2007 - (Free Research)

Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices.

(WHITE PAPER)

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Bell Rings in Improved Customer Address Information by DataFlux Corporation

February 2011 - (Free Research)

Canada's largest communications company used Modern Analytics and DataFlux technology to de-duplicate records and gain an accurate view of domestic dwellings.

(CASE STUDY)

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