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Guide to using social media for customer support by ComputerWeekly.com
February 25, 2011 - (Free Research)
Social Media is rapidly emerging as the next big frontier for customer engagement and interactions. This is projected to grow exponentially over the next 5-6 years as the usage and number of active users of Social Media sites and forums continues to grow.
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The Social CRM Playbook by SugarCRM Inc.
August 31, 2011 - (Free Research)
This white paper will provide an outline of the broad steps you should take in building a social CRM strategy and a overview of how you can pair that strategy with technology to enable your business to practice real social CRM.
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Social Media-based Customer Loyalty Programs by Infor CRM
February 06, 2012 - (Free Research)
This e-guide from our editorial team will teach you how to efficiently deliver additional value to customers via social media as well as tips for finding balance when connecting with customers, and expert engagement tips from social media consultant Erik Qualman.
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What's New in SQL Server 2012 Whitepaper by Microsoft
January 03, 2012 - (Free Research)
SQL Server Code Name "Denali" is a significant product release that helps customers to build and support mission critical environments with more confidence and efficiency. This white paper provides an overview of its key new features, benefits, and functionality.
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Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc.
(E-mail this company)
October 2007 - (Free Research)
Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices.
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Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.
January 2012 - (Free Research)
Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.
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Securing the Rise of the Mobile Apps Market by VeriSign EMEA
June 2011 - (Free Research)
The emergence of mobile applications has fundamentally changed the way that millions of people around the world work, play, and communicate. Users can now download every type of application imaginable – from games, to maps, to movie and TV shows, to apps that will turn a device into a flashlight, and more – directly to their smart phones...
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crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects
crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.
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Return on Investment in EHRs by Intel and HP
September 2011 - (Free Research)
Meaningful use is only the beginning: Efficiency and more –appropriate coding bring savings and increase revenues. This white paper discusses features and benefits of an EHR system, government incentives, sources for ROI as well as building the business case for EHR.
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Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 2011 - (Free Research)
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
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Industrializing Agile Software Delivery with ALM 2.0+ by CollabNet
January 2012 - (Free Research)
In this webcast learn how IT departments have increased developer productivity, saved millions, and realized governance by implementing DevOps. ALM 2.0+ fosters integration with operations and accepts tool and platform heterogeneity, helping FT1000 customers worldwide transitioning to DevOps.
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Service-Oriented Messaging by LEGACY DO NOT USE - IBM Corporation
December 2007 - (Free Research)
This Webcast explores the key elements necessary for improved SOA messaging. In this Webcast, you will examine the messaging benefits associated with JMS, HTTP, REST, SOAP, WS-Addressing, WS-ReliableMessaging, traditional message queues and intermediaries. You will how to leverage various messaging constructs during the services design process.
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S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.
There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.
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10 Ways Malicious Code Reaches Your Private Network by Global Knowledge
July 2010 - (Free Research)
As of 2010, there are nearly three million unique forms of known malicious code, and thousands of new ones are discovered daily. The risk of being infected is greater than ever. The following are 10 common ways malicious code reach your private network that you need to be aware of.
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Development Testing For Agile Environments by Coverity
November 2011 - (Free Research)
While Agile development is designed to increase efficiency, it can also introduce risk as testing cycles get condensed and serious bugs can get overlooked. In this whitepaper, learn how Coverity can help you assure the quality, security and safety of your code in Agile or hybrid development environments.
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10 ASP.NET Tips To Increase Productivity and Simplify Maintenance by Global Knowledge
May 2009 - (Free Research)
The more you know about built-in functionality in the .NET framework and ASP.NET, the less code you have to write, which ultimately makes your applications more maintainable. This white paper outlines several different tips to enhance developer productivity and reduce the amount of code that needs to be written in many cases.
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The Social-Powered Enterprise by Salesforce.com
February 2012 - (Free Research)
This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates.
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CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com
October 2011 - (Free Research)
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies.
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How to Streamline Dev/Test with Integrated ALM by Hewlett-Packard Company
December 2011 - (Free Research)
Join this webcast to learn how application lifecycle management (ALM) solutions that connect ALM with build management and source code change management systems can increase quality and accelerate time to market by introducing advanced intelligence and insight capabilities to development and testing.
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Social engagement tips from author Qualman by Infor CRM
February 2012 - (Free Research)
Read this tip guide now to learn how to go about making the first move with your customers in Web 2.0 and what are the best tactics for engaging and retaining customers.
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