IP Phone 7900 by Cisco Systems, Inc. The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an more... >> Discover more offerings from Cisco Systems, Inc.
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions (E-mail this company) April 2007 - (Free Research) Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

A Guide to Diagnosing .Net Application Errors by AVIcode, Inc January 2008 - (Free Research) This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enterprise telephony: IP PBX vs. UC software by SearchUnifiedCommunications.com September 2008 - (Free Research) In this video interview, Burton Group Senior Consultant Ken Agress will examine how UC software is challenging the traditional IP-PBX and how telephony fits in the market evolution of unified communications.  (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

The Total Economic Impact™ Of Avaya IP Telephony Solutions Within A Branch Environment by Avaya, Inc June 2008 - (Free Research) The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Avaya IP Telephony solutions specifically for the branch environment within their organizations.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya’s Telephony Solutions by Teleformix. July 2008 - (Free Research) Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya’s telephony systems, providing your company with a crucial customer service tool - quality assurance recording.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Video Telephony: Completing the Picture of Unified Communications Effectiveness by TANDBERG. July 2008 - (Free Research) Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enhance your phone system and Simplify IT with Dell and Microsoft Unified Communications by Dell, Inc August 2008 - (Free Research) In this webcast learn about the identity and presence factors of Microsoft Unified Communications and how these factors control the future of communications and how to track them.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

IT Briefing: Integrating Microsoft Unified Communications with Current Phone Systems by Dell, Inc September 2008 - (Free Research) This document discusses how a company can integrate Microsoft’s Unified Communication (UC) services with their existing telephony system.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The ECHO™ - Cisco Connection: ECHO™, and How It Interacts with Cisco's CallManager by Teleformix. July 2008 - (Free Research) Read this paper to learn how ECHO's direct digital integration with Cisco's VoIP network enables the pooling of voice VLAN ports through SPAN or RSPAN.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IP Telephony: Accurately Measuring the Total Cost of Ownership in the Branch Environment by Avaya, Inc June 2008 - (Free Research) As technical barriers are eliminated and more organizations begin to adopt Internet protocol–based telephony, companies are finding there are demonstrable, real-world total cost of ownership (TCO) advantages associated with implementing IPT solutions.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

What's the problem with hand-coding scripts for data integration? by SyncSort August 2008 - (Free Research) Find out why hand-coding is still the most prevalent method for data integration and learn its benefits and drawbacks.  (PODCAST) READ ABSTRACT | GO TO PODCAST

JProbe® -- Java Profiler for Intelligent Code Profiling by Quest Software, Inc JProbe is an enterprise-class Java profiler providing intelligent diagnostics on memory usage, performance and test coverage, allowing developers to quickly pinpoint and repair the root cause of application code performance and stability problems that obstruct component and integration integrity.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Take the Fast Track to Easy CRM and ERP Integration by Cast Iron Systems September 2008 - (Free Research) Hear two experts unveil how to increase the value of SaaS with rapid CRM and ERP integration, including a real-life success story.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Malicious Code Detection Technologies by Kaspersky Lab February 2008 - (Free Research) This white paper provides an overview of the evolving combat tactics used in the antivirus battle, giving both simplified explanations of technological approaches as well as a broad chronological perspective.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Embarcadero® RapidSQL™ 7.5 by Embarcadero Technologies, Inc. March 2008 - (Free Research) Embarcadero® Rapid SQL®, a leading cross-platform SQL IDE, helps database developers produce high-quality SQL code faster by simplifying SQL scripting, query building, object management, project management, and version control.  (DEMO) READ ABSTRACT | GO TO DEMO

New Application Security Regulations: Building Compliance In by Ounce Labs January 2008 - (Free Research) Ounce Labs is one of the leading source code analysis vendors to provide PCI-specific capabilities. Our solution provides your executives, analysts, developers and auditors with the answers they need to manage risk within your system.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

TEM for IP Readiness by AnchorPoint. August 2008 - (Free Research) AnchorPoint TEM solutions provide a business process foundation for companies to systematically prioritize, address and assess their telecom spend – and apply the technologies and services that will yield the highest ROI.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

NI TestStand: Ready-To-Run Test Management Environment by National Instruments NI TestStand is a ready-to-run test management environment and framework designed to simplify the automation of your test and validation systems. NI TestStand is used to develop, manage and execute test sequences.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Voice over IP/Telephony - Out-of-Band Management Products by Avocent Help Vonage Manage Remote, Lights-Out Data Centers by Avocent. February 2008 - (Free Research) Vonage is a pioneer in the broadband phone industry, helping to set the standard for pricing, features, call quality and reliability for the Voice over Internet Protocol (VoIP) category. To support its product offerings, read how out...  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Reinventing the Telephone by AT&T Corp September 2008 - (Free Research) According to this article, VoIP will probably join the elite roster of true breakthroughs, along with personal computers, electronic mail and, more recently, wireless communication.  (WHITE PAPER) GO TO WHITE PAPER

How Should an Enterprise Move towards Unified Communications? by Avaya, Inc July 2008 - (Free Research) Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Podcast: Intelligent Branch Office Communication Strategies by Avaya, Inc June 2008 - (Free Research) Craig Wilson, Principle Business Communications consultant and Bruce Mazza, Director of Avaya Intelligent Branch Solutions join Nick Lippis to discuss strategies that create value within branch offices through intelligent communication solutions.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Epicor Vantage: Comprehensive ERP Software for Mid-market Manufacturers by Epicor Software Corporation. Vantage is designed to meet the needs of make-to-order and mixed-mode manufacturers. It is delivered ‘out-of-the-box’ with built-in workflow processes that enable manufacturers to manage the entire order cycle: from Marketing and Sales through Production and Planning, Sourcing and Procurement, Installation and Service, and Financial recognition.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Epicor Vantage for Discrete Manufacturers by Epicor Software Corporation. Vantage works the way you think a powerful manufacturing software system should. We’ve designed Vantage to closely match the way you operate, which makes it easier to learn and use. Vantage’s interface, with its point-and-click simplicity, gives you straightforward operation.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Alliance PocketPC - Impact Field Productivity by Astea International Inc. (E-mail this company) Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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