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Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.  (EZINE) READ ABSTRACT |

CRM Sheds Light on Tommy Bahama Customers by Infor CRM January 16, 2012 - (Free Research) Read this brief article to discover how this growing retail chain of "island fashion" utilizes their loyal customers and their information to keep their business going through the recession and beyond.  (WHITE PAPER) READ ABSTRACT |

What's your Customer Experience Advantage? by SAP America, Inc. March 23, 2011 - (Free Research) SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Experts say CEM technology can build single view of customer by Infor CRM January 24, 2012 - (Free Research) This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem.  (EGUIDE) READ ABSTRACT |

Disaster Preparedness: Is there a hole in your disaster recovery plan? by Iron Mountain January 04, 2012 - (Free Research) Access this white paper to learn how software escrow agreements can be a critical tool to help ensure application continuity within your business continuity plan.  (WHITE PAPER) READ ABSTRACT |

How to retain customer loyalty in the competitive retail market by Infor CRM January 16, 2012 - (Free Research) Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.  (WHITE PAPER) READ ABSTRACT |

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America, Inc. January 01, 2009 - (Free Research) Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications.  (JOURNAL ARTICLE) READ ABSTRACT |

10 Ways Malicious Code Reaches Your Private Network by Global Knowledge July 27, 2010 - (Free Research) As of 2010, there are nearly three million unique forms of known malicious code, and thousands of new ones are discovered daily. The risk of being infected is greater than ever. The following are 10 common ways malicious code reach your private network that you need to be aware of.  (WHITE PAPER) READ ABSTRACT |

Securing your Private Keys as Best Practice for Code Signing Certificates by VeriSign EMEA July 28, 2011 - (Free Research) This paper examines recent security breaches such as Stuxnet, and offers best practice measures, especially for the Windows platform, that can help to safeguard private keys so that your company doesn't become tools of malicious hackers.  (WHITE PAPER) READ ABSTRACT |

Development Testing For Agile Environments by Coverity November 28, 2011 - (Free Research) While Agile development is designed to increase efficiency, it can also introduce risk as testing cycles get condensed and serious bugs can get overlooked. In this whitepaper, learn how Coverity can help you assure the quality, security and safety of your code in Agile or hybrid development environments.  (WHITE PAPER) READ ABSTRACT |

10 ASP.NET Tips To Increase Productivity and Simplify Maintenance by Global Knowledge May 13, 2009 - (Free Research) The more you know about built-in functionality in the .NET framework and ASP.NET, the less code you have to write, which ultimately makes your applications more maintainable. This white paper outlines several different tips to enhance developer productivity and reduce the amount of code that needs to be written in many cases.  (WHITE PAPER) READ ABSTRACT |

SQL Server 2000 Security Best Practices by Global Knowledge Network, Inc. November 2004 - (Free Research) The security of SQL Server database servers has become a top priority for database administrators. This article examines best practices that can be employed to secure Microsoft SQL Server 2000 databases. It provides an overview of the security model in SQL Server 2000 and discusses best practices you can employ to secure yours.  (WHITE PAPER) READ ABSTRACT |

Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc. January 2012 - (Free Research) Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.  (WHITE PAPER) READ ABSTRACT |

BI Trends and Strategies E-Zine Issue 1 by SearchBusinessAnalytics January 2012 - (Free Research) The inaugural issue of BI Trends & Strategies offers sound advice to help you in ensuring your organization is on track to keep up with the rapidly changing landscape of BI and analytics. In this issue, readers will learn about a big data definition and the impact it will have on BI and data warehousing, agile development methodology and more.  (EZINE) READ ABSTRACT |

How to Streamline Dev/Test with Integrated ALM by Hewlett-Packard Company December 2011 - (Free Research) Join this webcast to learn how application lifecycle management (ALM) solutions that connect ALM with build management and source code change management systems can increase quality and accelerate time to market by introducing advanced intelligence and insight capabilities to development and testing.  (WEBCAST) READ ABSTRACT |

IT matters again by ComputerWeekly.com December 2011 - (Free Research) This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn.  (IT BRIEFING) READ ABSTRACT |

What's New in SQL Server 2012 Whitepaper by Microsoft January 2012 - (Free Research) SQL Server Code Name "Denali" is a significant product release that helps customers to build and support mission critical environments with more confidence and efficiency. This white paper provides an overview of its key new features, benefits, and functionality.  (WHITE PAPER) READ ABSTRACT |

Securing the Rise of the Mobile Apps Market by VeriSign EMEA June 2011 - (Free Research) The emergence of mobile applications has fundamentally changed the way that millions of people around the world work, play, and communicate. Users can now download every type of application imaginable – from games, to maps, to movie and TV shows, to apps that will turn a device into a flashlight, and more – directly to their smart phones...  (WHITE PAPER) READ ABSTRACT |

Service-Oriented Messaging by LEGACY DO NOT USE - IBM Corporation December 2007 - (Free Research) This Webcast explores the key elements necessary for improved SOA messaging. In this Webcast, you will examine the messaging benefits associated with JMS, HTTP, REST, SOAP, WS-Addressing, WS-ReliableMessaging, traditional message queues and intermediaries. You will how to leverage various messaging constructs during the services design process.  (WEBCAST)

Enabling Dynamic Virtual Client Computing with Intel® vPro™ Technology by Dell, Inc. and Intel December 2008 - (Free Research) In this paper we discuss an emerging direction for Intel® vPro™ technology called Dynamic Virtual Client (DVC) computing. This article examines emerging computing usages and identifies key gaps and challenges associated with realizing client virtualization.  (JOURNAL ARTICLE) READ ABSTRACT |

Desktop Total Cost of Ownership: 2011 Update - Gartner Research by VMware, Inc. August 2011 - (Free Research) Declining hardware and software costs have an impact on total cost of ownership (TCO), but how desktop PCs are managed remains the most critical factor in reducing TCO.   This Gartner article illustrates how a higher management level for desktops can achieve lower TCO and improved user productivity.  (WHITE PAPER) READ ABSTRACT |

Gartner predictions around Social CRM by Infor CRM February 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.  (EGUIDE) READ ABSTRACT |

Apply the power of CRM to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.  (EGUIDE) READ ABSTRACT |

Data quality best practices with real-time integration by IBM February 2012 - (Free Research) This brief e-guide explores the notion that data quality issues are worse in real-time data integration applications versus batch-oriented techniques. In the form of two articles, this resource serves up options for real-time integration, touches on the concerns associated with it and outlines the proper steps required to address data quality.  (EGUIDE) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.  (EGUIDE) READ ABSTRACT |

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