This product overview looks at the features and benefits of Esri Maps for IBM Cognos. 

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

Somewhere between our in-depth consultants’ guides and our short AnalystNotes that discuss specific aspects of IT careers, there is a need for an up-to-dateoverview of IT career structures. This is it. 

It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams. 

As outsourcing, global commerce and constantly improving technologycontinue to change the business world, specialized professionals like scientists,engineers and information technology (IT) workers are increasingly beingasked to take on more business-oriented tasks. 

What skills are the most relevant and valued by companies in 2012? In order for individuals to succeed in this unpredictable economy, it's important to cultivate these top 12 skills ranging from technical to business to social. 

Now is a great time to train yourself or your team. Choose from over 30 eligible courses from our Project Management and Professional Skills line. 

This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing. 

<p>Read this white paper to learn how comprehensive security analysis equips you with the proper insight into the structure of your software code to identify and resolve possible security holes</p> 

This 2012 IT skills and salary report analyzes the responses of over 9,500 IT pros to explore the relationship between training, salary, and an employee’s sense of professional satisfaction. Find out which jobs pay the most and which employees are the most satisfied. 

Read this brief case study to learn how Aetna, one of the largest health insurers,  provided a development opportunity to employees seeking to strengthen individual and organizational skills in areas of strategic business goals. 

Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst. 

People do not perform at their job for one of two reasons: either they can't or they won't. The second type of employee is the one we will address in this paper- the employee who chooses not to do his or her job for whatever reason.