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The Lync Server Dial Plan: An Introduction to Preparing for Implementation by Global Knowledge

September 29, 2011 - (Free Research)

Access this resource for an overview of the configuration requirements that enforce calling privileges and call route selection, and discover how a voice policy is implemented.

(WHITE PAPER)

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Tip Guide: Strategies for Scaling Agile Beyond Simple Code and Deploy Environments by CollabNet

April 18, 2012 - (Free Research)

<p>Read this expert article to find best practices for keeping your iteration and release cycles in sync even as your Agile development projects becoming increasingly complex.</p>

(EGUIDE)

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Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 18, 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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Windows 7 Review Guide by Global Knowledge

May 13, 2009 - (Free Research)

Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP.

(WHITE PAPER)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

How To Avoid Meetings - or at Least the Unproductive Ones by Global Knowledge Network, Inc.

July 2004 - (Free Research)

We all have better things to do with our limited time, but we end up in numerous unproductive meetings. In this paper we will discuss why meetings fail, what are the alternatives to conventional meetings, and how to spot the meetings that should be avoided.

(WHITE PAPER)

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Cut Coding for Faster Service Desk Deployments by Nimsoft, Inc.

January 2012 - (Free Research)

Learn an alternative to legacy service management solutions that is fast to deploy, easy to configure, and can help your organization realize faster time to value and lower total cost of ownership, both immediately and in the long term.

(WHITE PAPER)

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ALM and Agile Strategies E-Zine Issue 1 by SearchSoftwareQuality.com

February 2012 - (Free Research)

Using modern-day Agile techniques such as automation and cloud hosting solutions, today’s IT leaders have opportunities to reap better returns on their ALM investments. In this issue, experts will share source code control system automation strategies, hosting options for code repositories and trends in requirements management tools.

(EZINE)

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Map, Code, Rebuild, Repeat: How a Complete Understanding of your Integration Environment and Data can Stop the Cycle by Liaison Technology (E-mail this company)

April 2012 - (Free Research)

Many organizations struggle to carry on the processes of multiple large data integration and SOA projects for reconstructing data flows, ontologies, transformations and more. This paper addresses the obstacles faced when attempting data projects and the strategic plans for overcoming these issues to attain a higher ROI and reduce overall cost.

(WHITE PAPER)

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The Business Case: Information for Project Portfolio Decision Makers by Global Knowledge

May 2010 - (Free Research)

Increasing numbers of enterprises are incorporating project portfolio management in their strategic planning. And just as individuals use financial reports and analyses to consider various investment options, the enterprise uses an analysis called the Business Case to evaluate various project proposals for inclusion in the project portfolio.

(WHITE PAPER)

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Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase

Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.

(ASP)

How To Use Open Source Safely In The Enterprise by FuseSource

October 2010 - (Free Research)

Deploying open source projects safely and successfully in an enterprise environment requires thorough understanding and careful evaluation of each project. Read this paper to learn about the benefits, defining characteristics, and requirements for enterprise use of open source software technology.

(WHITE PAPER)

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Slash Your Bill Cycle, Improve Your Cash Flow by Autotask Corporation

December 2010 - (Free Research)

“Before Autotask, we were spending way too much time billing and invoicing. Now an invoice goes out half an hour after the work was completed.” Richard Fitzgerald, President of 2GEN Pty LTD

(CASE STUDY)

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Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc.

May 2006 - (Free Research)

Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.

(ANALYST REPORT)

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crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data.

(SOFTWARE PRODUCT)

Applying Knowledge Management to Project Management by Global Knowledge

June 2009 - (Free Research)

There is a growing, interdisciplinary field known as knowledge management that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper will discuss what knowledge management is, why it is important, and how you can apply knowledge management to project management.

(WHITE PAPER)

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Uplift Quality with Requirements Driven Testing

by Micro Focus

May 2012 - (Free Research)

<p>In this white paper learn why requirements driven testing (RDT) is so important, what potential areas of the software development life cycle are addressed by RDT, the benefits, and the implementation strategy that may be adopted to introduce RDT within the organization.</p>

(WHITE PAPER)

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Using Location Intelligence To Maximize the Value of BI by Esri

December 2011 - (Free Research)

All these scenarios share the benefits and success from incorporating business intelligence (BI) and geographic analysis into their data analytics. Read this paper to learn about this new technique, location intelligence (LI), the technologies behind it and how it can significantly improve your business.

(WHITE PAPER)

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S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

(SOFTWARE PRODUCT)

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

ReferenceWare by SkillSoft Corporation

ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!

(SOFTWARE PRODUCT)

AQS, Inc. Major Software Delivery Lifecycle Improvements at AQS, Inc. with StarTeam by Micro Focus

May 2012 - (Free Research)

When software company AQS, Inc. needed to build consistency in their source code management and automate change processes they leveraged a change and configuration management system. Read this case study to learn the benefits they were able to achieve.

(CASE STUDY)

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A Roadmap to Data Migration Success by SAP America, Inc.

February 2009 - (Free Research)

The objective of this paper from Business Objects, an SAP company, is to provide insight into what issues are unique to data migration projects and to offer advice on how to best approach them.

(WHITE PAPER)

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It’s Time for WAN Optimization to Evolve to Meet the Needs of File Collaboration by Peer Software

May 2012 - (Free Research)

Explore the necessity for improved, modernised WAN optimisation technology in this white paper.

(WHITE PAPER)

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