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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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Dare-To-Compare: 7 Endpoint Security Solutions for Business by ESET

March 16, 2011 - (Free Research)

This report presents a comparative analysis on the performance, effectiveness and usability of seven security solutions from some of the world’s largest security vendors.

(WHITE PAPER)

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SLAs Key to Ensuring Reliable Cost-Efficient Cloud Services by Kaseya International Limited

September 13, 2011 - (Free Research)

In this expert guide, our editors examine SLAs in the era of cloud computing to help readers understand their use and a comprehensive analysis on drafting a proper SLA for your business needs,

(EGUIDE)

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Big Data and its Impact on Data Warehousing by Talend

May 08, 2012 - (Free Research)

Read this expert e-book by BI visionary Wayne Eckerson and gain insight into the growing adoption rates of big data technology and learn why companies are finally recognizing its many benefits. Eckerson offers a comparison of open-source options and analytical platforms, and also dives into an analysis on the varying types of processing systems.

(EBOOK)

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Priorities for Improving the Financial Close: Don't Forget about Reporting by IBM

October 27, 2011 - (Free Research)

In this white paper, learn how the right financial consolidation solution can help you replace silos of inconsistent data with the information and analytic capabilities you need for actionable insight.

(WHITE PAPER)

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Fast and Effective Endpoint Security for Business by ESET

June 20, 2011 - (Free Research)

This report presents a comparative analysis on the performance, effectiveness and usability of seven security solutions from some of the world’s largest security vendors.

(WHITE PAPER)

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SQL Server, Exchange and SharePoint Migrations by Dell, Inc. and Intel

December 17, 2010 - (Free Research)

This editorial resource center features management tips and analysis on migrating to SQL Server 2008 R2, Exchange Server 2010 and SharePoint 2010. Click in to hear from industry experts on the most important new features, with details on the online and cloud-based services for each.

(RESOURCE CENTER)

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The ROS of Q1 Labs’ QRadar© Security Intelligence Platform by Q1 Labs

February 08, 2012 - (Free Research)

IANS conducted a Return on Security (ROS) analysis on Q1 Labs’ product, QRadar© Security Intelligence Platform, interviewed two Q1 Labs customers using QRadar to assess the ROS. The data yielded from the interviews showed substantial benefit to the organizations for the cost, both in money and staff time.

(WHITE PAPER)

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IBM Cognos Express - YouTube by IBM

October 25, 2011 - (Free Research)

In this brief clip, learn how IBM Cognos Express provides integrated reporting, planning and analysis for midsized companies.

(WEBCAST)

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Expert Tips for Managing Mobile Devices in the Enterprise by BlackBerry

March 13, 2012 - (Free Research)

Get expert tips for managing the mobile device explosion in the enterprise, and also learn about the brave new work of enterprise device management.

(EGUIDE)

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Mobile adult industry is a sexy business opportunity by ComputerWeekly.com

November 29, 2010 - (Free Research)

The global adult industry is among the largest in the world, estimated to be worth nearly $100 billion worldwide by 2006.

(WHITE PAPER)

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Briefing: Handheld PCs, smart phones and mobile payments. by ComputerWeekly.com

April 23, 2012 - (Free Research)

The latest trends, market research and analysis, on handheld PCs, smartphones, and the mobile payment market from KPMG.

(IT BRIEFING)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 16, 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Ensure High Availability with Proactive Support Services by Hewlett-Packard Company

May 11, 2012 - (Free Research)

<p>Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management. </p>

(WHITE PAPER)

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A Better Option for Hardware and Software Support by Hewlett-Packard Company

May 11, 2012 - (Free Research)

Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.

(WHITE PAPER)

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Proactive Support Services: Prevent Problems Before They Occur by Hewlett-Packard Company

May 11, 2012 - (Free Research)

<p>Discover how your organization can protect its expanding IT environment with effective support services. This white paper explores a proactive solution that can diagnose problems quickly to reduce downtime.</p>

(WHITE PAPER)

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Gartner predictions around Social CRM by Infor CRM

February 08, 2012 - (Free Research)

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

(EGUIDE)

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A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.

October 17, 2011 - (Free Research)

Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.

(EBOOK)

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Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge

November 05, 2009 - (Free Research)

This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.

(WHITE PAPER)

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Getting it Right: Seven Steps to Right Channeling Customer Interactions by Oracle Corporation

March 01, 2012 - (Free Research)

In seven simple steps, eBusiness, customer experience and contact center professionals can right channel online customer service inquiries, boosting sales and customer satisfaction while reducing customer service costs by delivering the right information and service to the right customer at the right time.

(WHITE PAPER)

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Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation

April 05, 2010 - (Free Research)

Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.

(VIDEO)

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The Top 10 Technical Considerations for Evaluating E-Commerce Platforms by Art Technology Group (ATG)

July 23, 2010 - (Free Research)

This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms.

(WHITE PAPER)

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SecurStor 2500 RAID by Excel Meridian Data, Inc.

SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage.

(HARDWARE PRODUCT)

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