The value of the IT market for smart cities globally is approximately $35bn, according to this in depth analysis from Ovum. 

When a full backup of the city's 125-plus servers became impossible overnight on a legacy tape system, Burbank went looking for a better answer. The city chose Quantum's DXi7500 Express disk-based backup solution with deduplication technology. 

<div> <div> <p>Access this white paper to discover how one city migrated from their aging mainframe to a Windows platform. Learn how your organization can save on maintenance costs and increase operational efficiency by making a similar move.</p> </div> </div> 

Discover the solution a city council used when redesigning its switching and telephony infrastructure that helped them support remote workers. Learn how they improved services and obtained substantial cost savings at the same time. 

In this week’s Computer Weekly, we look at the IT challenges facing retailers, as consumers turn increasingly to web and mobile shopping channels. Oracle president Mark Hurd talks about how the supplier intends to simplify IT infrastructures. And new government CIO Andy Nelson discusses how he plans to transform Whitehall IT. Read the issue now. 

The present need to radically cut public expenditure provides a once in a generation opportunity to transform the efficiency of the public sector. In order to achieve this, the public sector needs to radically change its current business processes to achieve greater efficiency. 

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 

This brief but informative video demonstrates how Melissa Data's Contact Zone software can help you cleanse and validate data for better data quality and output. 

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 

This paper discusses using predictive analytics to improve customer satisfaction. 

Read this case study to find out how the City of Santa Monica was able to renovate their backup infrastructure, with the help of Quantum, to achieve decreased backup data volumes, reduced staff time spent on backup, improved restore speed and much more. 

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date. 

With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.