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Cisco Security Troubleshooting: Part I-- Connectivity Through ASA or PIX Firewalls by Global Knowledge May 01, 2009 - (Free Research) This white paper is the first in a three-part series, each of which examines the challenge of implementing network security on equipment from Cisco Systems while maintaining the connectivity requirements of the business or enterprise.  (WHITE PAPER) READ ABSTRACT |

How Vulnerable Are Your Cisco IOS Routers? by Global Knowledge May 13, 2009 - (Free Research) It may be surprising to some that Cisco routers run many services that could create vulnerabilities. This paper is meant to be a vehicle for discussion regarding the security of Cisco routers. Additionally, some best practices for securing your Cisco routers are defined.  (WHITE PAPER) READ ABSTRACT |

Understanding the Basic Configuration of the Adaptive Security Appliance (ASA) by Global Knowledge February 10, 2009 - (Free Research) The Adaptive Security Appliance is the latest firewall appliance in the Cisco security arsenal and provides a number of services to protect your "trusted" network users from "untrusted" users.  (WHITE PAPER) READ ABSTRACT |

File System Auditor Version 2.0.8 - Free 30 Day Trial! by ScriptLogic Corporation April 10, 2009 - (Free Research) It sounds simple, but just try to figure out who accessed your confidential data yesterday. IT management standards insist on it, compliance standards require it, but can you deliver?  (TRIAL SOFTWARE) READ ABSTRACT |

Assess Your Computer's Risks with Sophos by Sophos Inc. February 2008 - (Free Research) The Endpoint Assessment Test is a free tool that scans a computer and assesses whether it is a security risk to your organization. Download it and discover the risks that your company's endpoints are hiding.  (TRIAL SOFTWARE)

Enterprise Security Reporter Version 3.6.3 by ScriptLogic Corporation April 2009 - (Free Research) In large networks, the sheer number of permission settings makes it almost impossible to gain a clear overview of overall security, and checking that all those permission are in compliance with corporate and regulatory standards is a Herculean task.  (TRIAL SOFTWARE) READ ABSTRACT |

VUE Software: Enterprise Incentive Management by CSSI VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.  (SOFTWARE PRODUCT)

VUE Software: Insurance Commission & Incentive Compensation Management by CSSI VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.  (SOFTWARE PRODUCT)

Lumension Vulnerability Scanner Offer by Lumension March 2009 - (Free Research) This network-based scanning utility provides comprehensive visibility into the IT environment through in-depth scans and the automated discovery of all assets, both managed and unmanaged. Scan up to 25 nodes.  (ASSESSMENT TOOL) READ ABSTRACT |

The Forrester Wave: Email Filtering, Q2 2009 by McAfee, Inc. April 2009 - (Free Research) In late 2008, Forrester conducted an in-depth evaluation of email security filtering, based on 57 criteria. Despite the flurry of recent market acquisitions, we found that this market is still characterized by strong appliance vendors with upstart cloud providers poised to win market shares in the long run. Read on to learn more.  (ANALYST REPORT) READ ABSTRACT |

Networking Solutions Resource Center by Cisco Systems, Inc. November 2009 - (Free Research) This Networking Solutions Resource Center was developed to bring the latest information on networking technology to today's IT pros. The videos, reports, whitepapers, podcasts and other materials that you'll find here were created to show you how your company's networks can help the people who work there be more efficient and productive every day.  (RESOURCE CENTER)

Geek Speak Webcast: Hidden Secrets of IOS by SolarWinds, Inc. October 2009 - (Free Research) Did you know that there are powerful technologies embedded in Cisco IOS that can significantly simplify managing your network? You probably already have them on your network, now you just need to unlock their potential. Join SolarWinds Head Geek, Josh Stephens, as he shares his favorite secrets to best leverage IOS in your environment.  (WEBCAST) READ ABSTRACT |

Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling by BMC Software, Inc April 2009 - (Free Research) Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling.  (WHITE PAPER) READ ABSTRACT |

How to "MAP" Your Infrastructure for Windows 7 and Server 2008 by Global Knowledge November 2009 - (Free Research) The Microsoft Assessment and Planning (MAP) Toolkit is a powerful inventory, assessment, and reporting tool that can securely inventory small or large IT environments without requiring the installation of any agent software. This paper explains how to utilize it to "map" your infrastructure for Windows 7 and Server 2008.  (WHITE PAPER) READ ABSTRACT |

CCNA v2.0 Review: Critical Concepts of the 640-802 CCNA Exam by Global Knowledge October 2008 - (Free Research) This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam's critical concepts.  (WHITE PAPER) READ ABSTRACT |

Finding the Way Home: How to Design Your At-Home Agent Framework by inContact December 2009 - (Free Research) Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.  (WEBCAST) READ ABSTRACT |

EVault Software rids East Coast law firm of tape “evils” by i365, A Seagate Company October 2009 - (Free Research) Soon after installing EVault Software, Womble Carlyle, a top-100 law firm, realized significant reliability improvement both in its nightly backup jobs and its file and folder restores. EVault Software Agents, which are installed on the servers requiring backup, “wake up” at administrator-set times.  (CASE STUDY) READ ABSTRACT |

TechWiseTV: Unlocking the Potential of Virtualization by Cisco Systems, Inc. July 2009 - (Free Research) Virtualization has become the standard in data centers today with its ability to allow IT pros to do more with less – but it still has its challenges. Watch this episode of Cisco TechWiseTV to learn how to overcome these challenges to take full advantage of virtualization.  (WEBCAST) READ ABSTRACT |

CISCO Training - December 2009 by Global Knowledge December 2009 - (Free Research) View the December issue of Cisco trainings available in this latest Nxtbook. Inside you'll find a complete listing of dozens of courses offered in routing and switching, data center and storage, optical networking, security and much more.  (TRAINING GUIDE) READ ABSTRACT |

Communications Skills for Remote Support by LogMeIn, Inc. September 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.  (WHITE PAPER) READ ABSTRACT |

The Work-at-Home Agent Model for Improved Customer Loyalty by inContact December 2009 - (Free Research) Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more.  (WHITE PAPER) READ ABSTRACT |

Hitachi IT Operations Analyzer Software by Hitachi Data Systems November 2009 - (Free Research) Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents.  (DOWNLOAD)

Voice over Internet Protocol (VoIP) Phone Hardening-- Part I by Global Knowledge May 2009 - (Free Research) This paper presumes that your enterprise already has a data network security policy in place. It examines the many different settings that are available to help secure the Cisco IP Phones from potential hacker attacks, and it looks at a selection of Cisco secure infrastructure technologies that are especially useful for protecting voice systems.  (WHITE PAPER) READ ABSTRACT |

Cisco Wide Area Application Services: Optimizing Third-Generation Wireless Networks by Cisco Systems, Inc. July 2009 - (Free Research) 3G wireless solutions tend to be relatively low-cost and high-speed and are often available in areas where acquiring wired service may be difficult or impossible. This document demonstrates how to address some of 3G's limitations through the use of Cisco® Wide Area Application Services (WAAS).  (DATA SHEET) READ ABSTRACT |

The Total Economic Impact™ of Cisco Wide Area Application Services (WAAS) by Cisco Systems, Inc. June 2009 - (Free Research) This updated Forrester Research study, commissioned by Cisco Systems and Microsoft, focusses on the potential return on investment (ROI) of adopting Cisco Wide Area Application Services (WAAS) and adds the value associated with the future flexibility option of deploying Windows Server on WAAS to the branch offices.  (ANALYST REPORT) READ ABSTRACT |

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