Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters December 31, 2008 - (Free Research) This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data.  (WHITE PAPER) READ ABSTRACT |

Controlling High Fraud Risk of International Transactions iovation Reputation Services by iovation, Inc. March 2008 - (Free Research) Iovation has pioneered a technology for online fraud screening. This white paper examines how e-Commerce businesses can fight online fraud without turning away business based on the geographic locations of customers.  (WHITE PAPER) READ ABSTRACT |

Data Breach Case Study: Heartland Payment Systems by Sourcefire January 2009 - (Free Research) Read this case study to learn how Sourcefire's solutions can help top credit and debit card processors, as well as companies completing far fewer online transactions, in protecting sensitive customer data from cybercriminals.  (CASE STUDY) READ ABSTRACT |

Optim Data Growth Solution for Oracle's PeopleSoft Enterprise by IBM IBM's Optim™Data Growth Solution for Oracle's PeopleSoft Enterprise provides proven archiving capabilities. Now you can align continuous control of your PeopleSoft data with business objectives to optimize performance, mitigate risks and control costs.  (SOFTWARE PRODUCT)

From Transaction to Action -- How Business Events Processing is Helping Banks to Improve Business Transactions by IBM March 2011 - (Free Research) Numerous technological advances, including ATMs, credit cards and online banking, have significantly altered the ways in which the banking industry conducts its business. Read this white paper to learn how business event processing (BEP) can help create tailored systems to enhance customer service.  (WHITE PAPER) READ ABSTRACT |

Managing Application Performance to Achieve Mission Success by CA Technologies. February 2008 - (Free Research) The reliance on web-based applications in government organizations has significant consequences. Success depends on end users' ability to interact well with their web applications. The key to success is an application performance management strategy that monitors end-user experiences and application performance from a transaction perspective.  (WHITE PAPER) READ ABSTRACT |

Transaction Tracing through Complex Web Applications by Quest Software, now a part of Dell May 2011 - (Free Research) Read this paper for a better understanding of the components of a transaction when it crosses application domains and the difficulty in connecting them for monitoring purposes.  (WHITE PAPER) READ ABSTRACT |

CA Wily Customer Experience Manager by CA Technologies. August 2008 - (Free Research) This white paper highlights a method for attaining real-time visibility into the end-user experience on web-based applications.  (WHITE PAPER) READ ABSTRACT |

Optim Data Growth Solution for Oracle E-Business Suite by IBM Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information.  (SOFTWARE PRODUCT)

City of Los Angeles Improves Customer Satisfaction with Self-Service (Podcast) by Oracle Corporation April 2013 - (Free Research) This exclusive podcast discusses how the Los Angeles Department of Water and Power (LADWP) provided customers with a self-service portal for Web transactions to allow them to manage their account information, improving service deliver and customer satisfaction.  (PODCAST) READ ABSTRACT |

Fight data chaos with better business process automation. by Kofax, Inc. January 2013 - (Free Research) This helpful webcast explores  a technology that can capture incoming documents and information to automate downstream business processes quickly, efficiently and cost effectively, resulting in faster and more accurate customer transactions and improve customer service.  (VIDEO) READ ABSTRACT |

Real-Time Transaction Inspection by Oversight Systems Oversight Systems automates the analysis and testing of auditors and fraud examiners to reduce ongoing Sarbanes-Oxley compliance costs and provide quality assurance for financial operations.  (SOFTWARE PRODUCT)

Accelerated Transactions, Increased Security a Bullseye for Dart Transit Company, Trading Partners by EXTOL International, Inc. August 2011 - (Free Research) Read this brief white paper to learn how Dart Transit Company implemented an electronic data interchange strategy (EDI) that offers faster, more secure data transactions for their trading partner interactions, and more effective automation tools to manage the business integration process.  (WHITE PAPER) READ ABSTRACT |

ImageMC++ by Viking Software Solutions ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions.  (SOFTWARE PRODUCT)

Maximizing Application Performance with Oracle Enterprise Manager by Oracle Corporation March 2011 - (Free Research) This paper provides an essential overview of the leading tools to maximize application performance and improve your business.  (WHITE PAPER) READ ABSTRACT |

CA Wily Customer Experience Manager by CA Technologies. December 2008 - (Free Research) Speed time-to-value on your CA Wily Customer Experience Manager (CEM) investment with the CA Wily CEM Rapid Implementation service. By following a set of proven best practices, CA services will accelerate the basic deployment of CA Wily CEM that is tailored to meet your most essential business needs.  (DATA SHEET) READ ABSTRACT |

Multilayer Security: Enabling a Sustainable Alternative to Paper-Based Customer Communications by VeriSign EMEA November 2007 - (Free Research) A multilayer security approach delivers the end-to-end solution needed to comprehensively target various security issues.  (WHITE PAPER) READ ABSTRACT |

CA Application Performance Management by CA Technologies. June 2011 - (Free Research) CA Application Performance Management (CA APM) provides advanced application and infrastructure monitoring to ensure optimal business service performance. Watch this demo to see how CA APM enables IT operations and line of business owners to reduce revenue risks and keep customers loyal.  (WEBCAST) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation UK Ltd October 2012 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER)

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Service Level Management: On the Level by Nimsoft, Inc. August 2008 - (Free Research) This paper explains an evolutionary approach to Service Level Management (SLM) that enables organizations at any stage of IT development to successfully implement SLM and begin contributing more to the business bottom line.  (WHITE PAPER) READ ABSTRACT |

Leveraging RFID & Other Pervasive Technologies to Achieve Transaction Efficiency in Consumer Retailing by Infosys Technologies Limited May 2006 - (Free Research) Providing customer satisfaction with retail operations allows organizations to gain the most revenue from their customers. Read this paper to learn how pervasive technology can be deployed to optimize operations and enable a superior customer experience.  (WHITE PAPER) READ ABSTRACT |

SL Corporation - Enterprise RTView™ Case Study by SL Corporation February 2008 - (Free Research) With a deep penetration in the algorithmic trading and capital markets, Progress® Software needed to be able to provide traders with a way to create custom views of market data and their trading position.  (CASE STUDY) READ ABSTRACT |

Capturing a Competitive Advantage with a Secure Payments Infrastructure by Intel May 2011 - (Free Research) A number of factors are driving financial institutions to re-evaluate their payment methods.  These factors include regulations such as Single Euro Payments Area in Europe, which calls for new payment vehicles for customers. Find out how one financial institution was able to meet compliance demands by utilizing a secure payments infrastructure.  (WHITE PAPER) READ ABSTRACT |

Video: Evolving to Social Intelligence by Hewlett-Packard Company April 2013 - (Free Research) This brief video offers insight into how traditional CRM and traditional intelligence prototype customers based on transactions, but leave out the important aspect of social intelligence. Find out how connecting social and enterprise intelligence will give you a more complete view of the customer.  (VIDEO) READ ABSTRACT |

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