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Achieving Service Excellence Across The Enterprise by Numara Software February 01, 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..  (WHITE PAPER) READ ABSTRACT |

Addressing the Destructive Business Impact of Data Performance Problems by Syncsort October 28, 2009 - (Free Research) This paper details non-disruptive strategies for eliminating performance problems in existing data integration environments.  (WHITE PAPER) READ ABSTRACT |

Police Department Utilizes Analytics and Statistics to Identify Crime Areas by SPSS Inc. Worldwide Headquarters May 01, 2009 - (Free Research) CMPD experienced problems with two particular areas of crime. They needed community involvement to really make an impact in these areas. PASW Statistics allowed CMDP to gather data and present it as compelling evidence of the need for community involvement.  (CASE STUDY) READ ABSTRACT |

Whose Fault is it Anyway? Using Compuware Abend-AID to Diagnose DB2 and WebSphere MQ Problems by Compuware Corporation September 03, 2009 - (Free Research) This paper discusses how you can leverage existing Abend-AID capabilities to simplify problem resolution even in these increasingly complex systems. Read this paper to learn more about diagnosing DB2 and WebSphere MQ problems with Compuware Abend-AID.  (WHITE PAPER) READ ABSTRACT |

Troubleshooting Made Easy In Linux by Global Knowledge May 01, 2009 - (Free Research) Troubleshooting is a necessary evil. Where does one start when the operating system does not start, the application does not load or run correctly, the network hangs or a network service does not listen or perform? Linux is noted for being rock solid, stable, and easy to manage but not as user friendly.  (WHITE PAPER) READ ABSTRACT |

Troubleshooting Slow Networks with Wireshark by Global Knowledge May 13, 2009 - (Free Research) In this white paper, we examine how to use Wireshark, the world's most popular open-source network analyzer, to troubleshoot some of the top causes of poor network performance, including high latency, packet loss, inefficient window sizes, intercepting devices, and application dependencies.  (WHITE PAPER) READ ABSTRACT |

Application Visibility and Monitoring: An Integrated Approach to Application Delivery by Blue Coat April 16, 2009 - (Free Research) It's no secret that application performance drives business performance. But to achieve the level of application performance your business demands, you need total visibility into your network infrastructure so you can identify and monitor all your applications and resolve the issues that impede performance.  (WHITE PAPER) READ ABSTRACT |

Reduce CPU Usage with 'SMART' SQL by BMC Software, Inc November 30, 2009 - (Free Research) This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9.  (WHITE PAPER) READ ABSTRACT |

Automated IP Address Management: How to Cut Costs and Better Align your Network with Business Initiatives by Infoblox March 02, 2009 - (Free Research) Check out this white paper for a discussion on network changes; IP address management; Core Network Services solutions; and the benefits of integrated, automated IP.  (WHITE PAPER) READ ABSTRACT |

SpotLight on Active Directory: Diagnostic Tool for Troubleshooting in AD Environments - Free Trial! by ScriptLogic Corporation April 10, 2009 - (Free Research) How can you tell if your domain controller is experiencing problems with replication or performance? How do you identify resource bottlenecks? We can help.  (TRIAL SOFTWARE) READ ABSTRACT |

A Practitioner’s Guide to More Efficient Network Management by Hewlett-Packard Company September 25, 2009 - (Free Research) Read this white paper to learn the four key initiatives for attacking network management inefficiency and how automation solutions from HP can help.  (WHITE PAPER) READ ABSTRACT |

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge November 05, 2009 - (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.  (WHITE PAPER) READ ABSTRACT |

Capacity Analyzer: Optimize Capacity, Maximize Performance, Instant ROI by VKernel November 2008 - (Free Research) By continuously monitoring shared capacity utilization trends in your VMware ESX environment, Capacity Analyzer significantly reduces the time and costs of identifying current capacity bottlenecks causing performance problems.  (DATA SHEET) READ ABSTRACT |

'Lights Out' IT Management -- Automate Problem Identification & Resolution by Dorado Software September 2008 - (Free Research) Lights-Out IT Management refers to the automation of both problem identification and problem resolution. The successful implementation of Lights-Out IT Management is built upon an integrated system that provides three key management functions: find, configure, and monitor. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Podcast - Eight Rules for Creating Great White Papers by KnowledgeStorm, Inc (E-mail this company) March 2006 - (Free Research) White papers are one of the most misunderstood, miswritten and misused marketing tools available. While many companies think they need a white paper, few manage to write, design or use them to their full potential. This podcast outlines eight key steps to take when writing a white paper and what you should do once the paper is written.  (PODCAST) READ ABSTRACT |

Eight Rules for Creating Great White Papers by KnowledgeStorm, Inc (E-mail this company) May 2005 - (Free Research) White papers are one of the most misunderstood, miswritten and misused marketing tools available. While many companies think they need a white paper, few manage to write, design or use them to their full potential. This paper outlines eight key steps to take when writing a white paper and what you should do once the paper is written.  (WHITE PAPER) READ ABSTRACT |

Top Ten Problems Network Technicians Encounter by Fluke Networks EMEA February 2009 - (Free Research) This white paper discusses ten common problems encountered by network technicians today and their symptoms, causes, and resolutions.  (WHITE PAPER) READ ABSTRACT |

Guide to Troubleshooting Application Problems by Fluke Networks EMEA October 2008 - (Free Research) This comprehensive, 94 page guide is a how-to resource handbook for network engineers. This guide covers the fundamentals of how applications work, how applications flow, where applications fail and best practices and methodologies for troubleshooting network and application problems.  (EGUIDE) READ ABSTRACT |

Red Hat Service-Oriented Architecture by JBoss, a Division of Red Hat July 2009 - (Free Research) Red Hat can alleviate common infrastructure problems by moving organizations toward service-oriented architectures (SOA). High-quality, low-cost, SOA-enabled solutions from Red Hat and JBoss let customers focus their resources on the applications and business processes that differentiate their business and give them a competitive advantage.  (WHITE PAPER) READ ABSTRACT |

TCP/IP Sleuthing--Troubleshooting TCP/IP Using Your Toolbox by Global Knowledge July 2006 - (Free Research) Troubleshooting is a necessary part of supporting any network installation. This paper will explain how to consider troubleshooting different problems that could exist in network.  (WHITE PAPER) READ ABSTRACT |

Essential Steps for Troubleshooting .NET Application Problems by AVIcode, Inc. September 2006 - (Free Research) This white paper explores how to troubleshoot common application errors, including crashes and functionality failures, for greater application performance and an optimized end-user experience.  (WHITE PAPER) READ ABSTRACT |

Optimization Pack 1.1: Capacity Management Tool - Free 14 Day Trial! by VKernel December 2009 - (Free Research) IT organizations with high VM deployment rates often experience performance and capacity utilization problems. Without visibility into capacity usage, VMware admins can not manage vm deployments to optimized CPU, memory and storage utilization.  (TRIAL SOFTWARE)

Fulfilling Compliance by Eliminating Administrator Rights by BeyondTrust Corporation December 2009 - (Free Research) There's a problem with the widespread distribution of administrator rights in your organization, and it has nothing to do with security. That problem is compliance. Read this whitepaper to learn how you can fulfill FDCC, SOX, PCI, HIPAA & GLBA compliance by eliminating administrator rights.  (WHITE PAPER) READ ABSTRACT |

Developing A Universal Approach To Cleansing Customer And Product Data by SAP AG June 2009 - (Free Research) Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data.  (WHITE PAPER) READ ABSTRACT |

VKernel Capacity Analyzer by VKernel January 2009 - (Free Research) In a virtual server infrastructure where all resources are shared, optimal performance can only be achieved with an adequate amount of properly allocated resource capacity. Not allocating enough resources can cause critical bottlenecks - leading to performance problems and costly downtime events.  (TRIAL SOFTWARE) READ ABSTRACT |

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