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Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation

January 01, 2009 - (Free Research)
Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility. 
(WHITE PAPER)

A Pragmatic Approach to SIEM by Tripwire, Inc.

February 08, 2011 - (Free Research)
In this paper we will take a look at this disturbing trend and provide useful guidance for maximizing the value of SIEM and log management tools, while focusing on protecting systems and data not on simply checking the compliance check box. 
(WHITE PAPER) READ ABSTRACT |

Cloud computing: A reality check and guide to risk mitigation by BlueCoat

December 01, 2009 - (Free Research)
This white paper provides a reality check on cloud computing from the perspective of an IT organisation. 
(WHITE PAPER) READ ABSTRACT |

Forum XWall - Web Services Security Firewalls - Prevent Unauthorized Access by Forum Systems

Forum XWall™ is the industy's first Web Services Firewall equipped with data authentication as well as XML intrusion prevention to actively protect against unauthorized access, XML viruses, data corruption and denial of Web service attacks. Forum Systems is the leader in Web Services Security. 
(SOFTWARE PRODUCT)

Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc.

January 26, 2010 - (Free Research)
To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Backup Reporting Software Keeps Backups 'Honest' by HP

December 01, 2011 - (Free Research)
Backups aren't always perfect, and it's not always easy to tell when they're not working correctly. Fortunately there's backup reporting software to keep things in check. Check out this expert E-Guide to learn the benefits and different types of backup reporting software available today. 
(EGUIDE) READ ABSTRACT |

Unified Threat Management: The security you need, the simplicity you want by Check Point Software Technologies Ltd.

September 2008 - (Free Research)
This paper explores the security issues driving the emergence of UTM products. It then examines a new solution from Check Point, UTM-1 Total Security appliances, and shows how it tackles many of the security challenges other UTM products cannot. 
(WHITE PAPER) READ ABSTRACT |

TMOS - Secure Development and Implementation for Application Delivery Networks by F5 Networks

September 2008 - (Free Research)
In this white paper, read how TMOS--the foundation and architecture for F5's application delivery controllers running on the BIG-IP platform--brings a wealth of security to existing application delivery networks. 
(WHITE PAPER) READ ABSTRACT |

The New Face of Intrusion Prevention by Check Point Software Technologies Ltd.

June 2009 - (Free Research)
Check Point IPS Software Blade gives breakthrough performance and protection at a breakthrough price. For more details, check out this paper, which highlights the numerous benefits of Check Point intrusion prevention protection solutions. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Protecting Laptop Data by i365, makers of Evault

June 2011 - (Free Research)
As data growth increases, and that data increasingly finds its way onto laptops, the threats of data loss and security breaches have also increased. To guard corporate data on endpoints at all times, companies can follow a number of data protection and data security best practices. Incorporating these can help you keep IT costs in check and more. 
(WHITE PAPER) READ ABSTRACT |

Top Reasons to Deploy a Storage Hypervisor by IBM

December 2011 - (Free Research)
Check out this 2-page white paper to explore how new state-of-the-art hypervisors can help your organization seamlessly deploy storage virtualization. 
(WHITE PAPER) READ ABSTRACT |

European IT Law Briefing: Recruitment and social media by ComputerWeekly.com

May 2013 - (Free Research)
Four leading European law firms help you navigate the legal maze when using social media for recruitment in France, Germany, UK and Italy. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Computer Weekly - 29 November 2011: Read this week’s issue of the UK’s leading technology publication, featuring the latest news, analysis and opinion about UK IT by ComputerWeekly.com

November 2011 - (Free Research)
In this week's Computer Weekly, we go behind the scenes at the datacentre that knows everything about you, at credit checking firm Experian. We analyse the government's new plans to change the way it works with IT suppliers; and kick-off our Buyer's Guide to outsourcing with a look at the latest trends. Download the new issue now. 
(EZINE)

Top 3 Considerations When Building Business Continuity and Disaster Recovery Service Offerings by CA Technologies.

April 2012 - (Free Research)
Check out this white paper to explore the top three things to consider whilst building your business continuity and disaster recovery strategies. 
(WHITE PAPER) READ ABSTRACT |

Success of Visual Effects Studio Rockets with Flexible IT by Dell India

February 2014 - (Free Research)
Check out this concise case study to discover the seemingly endless benefits one company gained by adopting multiple Dell solutions and services. 
(CASE STUDY) READ ABSTRACT |

Off-site backup: Criteria considerations & best practices by Iron Mountain

August 2012 - (Free Research)
Check out this E-Guide for backup expert Brien Posey's breakdown of the criteria for choosing an off-site tape storage service and best practices for off-site tape storage. 
(EGUIDE) READ ABSTRACT |

Offsite Tape Vaulting: Secure, Offsite Data Backup and Quick, Reliable Recovery by Iron Mountain

February 2012 - (Free Research)
Check out this brief white paper to learn about an offsite tape vaulting service that enables your organization to quickly recover your data in the event of a disaster or unplanned downtime, and also enables you to track where your backup tapes are at all times (i.e. in transit, handling/storage, etc.). Read on to learn more. 
(DATA SHEET) READ ABSTRACT |

Raining on Your Cloud Business: How the Wrong Storage Selection Can Increase Costs, Lower Margins, and Slow Growth by Xiotech Corporation

February 2011 - (Free Research)
It’s vital when selecting storage for a cloud service provider to consider the performance, management, and reliability characteristics as they have a direct relationship to gross margin over time. Check out this paper to see how Xiotech ISE delivers a straight-line, highly profitable foundation for a cloud business model. 
(WHITE PAPER) READ ABSTRACT |

Andorra Telecom Increases Operational Efficiency and Improve Customer Satisfaction with Vitria’s Operational Intelligence and Exception Management Solutions by Vitria Technology, Inc.

August 2011 - (Free Research)
Check out this comprehensive case study to see how Vitria's Operational Intelligence and Exception Management Solutions helped Andorra Telecom increase their enterprise's customer service and operations. 
(CASE STUDY) READ ABSTRACT |

Taking the Next Step: How to Achieve Breakthrough Success in the IT Managed Services Business by Kaseya

April 2011 - (Free Research)
The drive to build a company from the ground up and offer a competitive product or service that fulfills a need is a powerful pull. Owners of IT service provider businesses are no different. Check out this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
(CASE STUDY) READ ABSTRACT |

eGuide: Essential playbook for SOA governance by IBM

December 2012 - (Free Research)
Check out this e-guide to explore internationally recognized integration thought leader David Linthicum's expert advice on how to leverage effective cloud governance that ensures the highest levels of security for your applications and services, eases interoperability challenges, and keeps costs from spiraling out of control. 
(EGUIDE) READ ABSTRACT |

Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management by KANA (E-mail this company)

June 2012 - (Free Research)
Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both. 
(WEBCAST) READ ABSTRACT |

What If Any Agent Could Take Any Call? by KANA (E-mail this company)

June 2012 - (Free Research)
Good customer service involves leveraging policies, people, and technology to answer customer questions and solve problems with accuracy, speed, and consistency. Check out this paper for tips on how to relieve customer service pain points and get your agents able to answer calls with ease, and keep customers coming back time and time again. 
(WHITE PAPER) READ ABSTRACT |

Agile, Secure, Reliable: World Class Customer Service in the Cloud by Oracle Corporation UK Ltd

April 2013 - (Free Research)
Delivering top-notch service on a budget and tight deadlines is a challenge for even the most successful organizations, so many companies are moving to the cloud for CRM initiatives. Check out this informative e-book from Oracle to discover the business benefits and IT advantages of CRM in the cloud, a platform for implementation, and more. 
(EBOOK) READ ABSTRACT |

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