Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Cost-Saving Tips for Contact Centers by Five9 May 10, 2013 - (Free Research) For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.  (EGUIDE) READ ABSTRACT |

Seven Contact Center Trends You Can't Ignore by Siemens Enterprise Communications January 31, 2013 - (Free Research) For customer service contact centers, it's critical to stay on top of the latest in technology and practices in order to provide your customers with the experience they expect. Check our this easy to read resource to discover 7 trends in contact center strategy, so that you can prepare your organization for what's to come  (WHITE PAPER) READ ABSTRACT |

Advanced RFID Measurements: Basic Theory to Protocol Conformance Test by National Instruments July 2008 - (Free Research) As RFID adoption continues to grow, engineers are faced with an increasing need to validate tags both for interoperability with products from other vendors and for conformance with the specified protocol.  (WHITE PAPER) READ ABSTRACT |

Intermec Retail: 70 Series RFID Ultra-Rugged Mobile Computers by Intermec February 2013 - (Free Research) Innovative retailers are leveraging item-level radio frequency identification (RFID) to redefine delivery, warehouse and store-front operations with more accurate traffic data.In this brief webcast, learn about the cost-saving and accuracy benefits of one such integrated RFID tool.  (WEBCAST) READ ABSTRACT |

Retail Fashion Market RFID Solutions by Motorola, Inc. July 2008 - (Free Research) This whitepaper explains how Radio Frequency Identification (RFID) provides real-time inventory visibility so you can react quickly to inventory demand and stocking levels, helping ensure that the right product is available for your customers at the right  (WHITE PAPER) READ ABSTRACT |

RFID Reader Options for Better RFID Solution Design by Motorola, Inc. July 2008 - (Free Research) This white paper provides an in-depth look at the three types of Radio Frequency Identification (RFID) readers: handheld, mobile, and fixed. These readers provide solutions that enable enterprises to truly maximize the value of RFID technology.  (ANALYST REPORT) READ ABSTRACT |

Item-level RFID Tagging and the Intelligent Apparel Supply Chain by Motorola, Inc. February 2011 - (Free Research) This paper provides an overview of item-level radio frequency identification (RFID) tagging in the apparel supply chain. It explains the evolution of RFID technology and details key benefits when utilized by retailers, distribution and logistics providers, and manufacturers.  (WHITE PAPER) READ ABSTRACT |

ABCs of RFID: Understanding and Using Radio Frequency Identification by Intermec March 2009 - (Free Research) This white paper provides an overview of RFID technology and capabilities, describes the common frequencies and technologies used in business applications, identifies major standards, and introduces ways to take advantage of RFID to improve convenience, accuracy, safety and security.  (WHITE PAPER) READ ABSTRACT |

Do You Know Where Your Assets Are? Maximizing ROI With Radio Frequency Identification (RFID) Asset Management by Intermec March 2009 - (Free Research) This white paper examines asset tracking with RFID technology by providing a brief overview of technologies available, an explanation of how passive UHF RFID can be used for asset tracking, an exploration of who's using RFID, a discussion on deciding what to track and making a business case for RFID, and a guide to choosing the right RFID partners.  (WHITE PAPER) READ ABSTRACT |

RFID Basics for Retailers by Intermec March 2009 - (Free Research) This white paper illuminates RFID by providing an overview of RFID technology; describing the current status of relevant RFID standards initiatives; illustrating how RFID can be integrated to enhance existing wireless LAN, bar code and mobile computing systems; and providing guidance for selecting and planning RFID pilots and implementations.  (WHITE PAPER) READ ABSTRACT |

How Professional Services Add Value to Radio Frequency Identification (RFID) Projects by Intermec March 2009 - (Free Research) This white paper shows how qualified service providers can add value to RFID projects, highlights some of the planning issues and considerations that call for experienced advice, and provides guidance to the types of services available and how to differentiate service providers.  (WHITE PAPER) READ ABSTRACT |

Beyond the Tag: Finding Radio-frequency Identification (RFID) Value in Manufacturing and Distribution Applications by Intermec March 2009 - (Free Research) This white paper will describe how companies have used internal RFID systems to reduce costs and improve efficiency, and explain how the lessons learned can be applied to a variety of industrial operations.  (WHITE PAPER) READ ABSTRACT |

RFID in Apparel and Footwear: Store-Level Success Sets the Stage for Bigger Benefits by Motorola RFID Solutions September 2009 - (Free Research) It's long been expected that the use of radio frequency identification (RFID) technology would have beneficial effects. RFID is indeed having a positive impact - but it's the retail store, rather than the supply chain, that is seeing the biggest benefits. Read this white paper to learn more about the benefits retailers are seeing from RFID.  (WHITE PAPER) READ ABSTRACT |

The Future of Unified Communication: What’s in Store? by Sprint May 2012 - (Free Research) This expert E-Guide from SearchUnifiedCommunications.com takes a look at the coming decade and what you can expect from the world of communications and collaboration by the year 2020.  (EGUIDE) READ ABSTRACT |

Getting Started with UHF RFID Solutions: The Technology, Applications and Benefits by Motorola, Inc. July 2011 - (Free Research) This white paper explains how Radio Frequency Identification (RFID) can provide the supply chain and asset visibility required for business success through automated identification, location and tracking of your products and assets.  (WHITE PAPER) READ ABSTRACT |

Practical Uses for Radio Frequency Identification (RFID) Technology in Manufacturing and Distribution Applications by Intermec March 2009 - (Free Research) More than a great technology, RFID is an excellent business tool that helps manage supply chains, increase margins and profits, and decrease costs.  (WHITE PAPER) READ ABSTRACT |

Agile , Secure, Reliable:  World-Class Customer Service in the Cloud by Oracle Corporation September 2012 - (Free Research) Businesses looking to reduce the costs of customer service should look to the cloud. A recent Frost and Sullivan study found that cloud-based contact centers can reduce TCO by 77% in the first year vs. on-premise systems. Read on to learn about a cloud-based customer service platform and the benefits it can provide your business.  (WHITE PAPER) READ ABSTRACT |

American Apparel Finds the Right Fit by Motorola RFID Solutions January 2009 - (Free Research) The potential benefits of reducing labor and increasing sales from deploying an item-level RFID operation are clear. Read about current capabilities of RFID, including accuracy, performance and adaptability.  (CASE STUDY) READ ABSTRACT |

Comparing Identification Options for the Supply Chain: Barcodes vs. RFID vs. GPS by SearchManufacturingERP March 2013 - (Free Research) This expert handbook provides overview and analysis of three main AIDC tracking technologies: bar codes, RFID, and GPS.  (EBOOK) READ ABSTRACT |

Leveraging RFID & Other Pervasive Technologies to Achieve Transaction Efficiency in Consumer Retailing by Infosys Technologies Limited May 2006 - (Free Research) Providing customer satisfaction with retail operations allows organizations to gain the most revenue from their customers. Read this paper to learn how pervasive technology can be deployed to optimize operations and enable a superior customer experience.  (WHITE PAPER) READ ABSTRACT |

Beyond barcodes and RFID: WiFi,RTLS, and other next-gen sensor technologies for manufacturing by IQMS November 2011 - (Free Research) In this eBook, read expert advice on finding the right mix of next generation wireless sensor technologies for every warehouse and shop floor.  (EGUIDE) READ ABSTRACT |

Engineering the Wireless Hospital by Aerohive Networks November 2010 - (Free Research) Implementing a wireless network in a hospital allows physicians to use state-of-the-art equipment. However, there are security, infrastructure, and connectivity obstacles to overcome. Check out this e-book to learn more.  (EBOOK) READ ABSTRACT |

Asset Management: Improve Efficiency and Asset Lifecycle with Mobility by Motorola RFID Solutions November 2007 - (Free Research) Whether you need to scan bar codes or read RFID tags on boxes of office supplies, Motorola's mobile asset management solutions enable the easy, accurate and cost effective tracking of asset location and status-- with minimal administrative effort.  (WHITE PAPER) READ ABSTRACT |

What If Any Agent Could Take Any Call? by KANA (E-mail this company) June 2012 - (Free Research) Good customer service involves leveraging policies, people, and technology to answer customer questions and solve problems with accuracy, speed, and consistency. Check out this paper for tips on how to relieve customer service pain points and get your agents able to answer calls with ease, and keep customers coming back time and time again.  (WHITE PAPER) READ ABSTRACT |

Bringing Social Media Interactions into the Contact Center by Avaya December 2011 - (Free Research) Think that leveraging a social media contact center strategy won't work for your business? You may want to check the facts. As this white paper explains, case studies of companies with successful social media strategies within their contact centers abound. Open this paper to discover the perhaps surprisingly significant business benefits.  (WHITE PAPER) READ ABSTRACT |

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