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Cisco ASA 5500 Series by Cisco Systems, Inc..
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Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Forum XWall - Web Services Security Firewalls - Prevent Unauthorized Access by Forum Systems

Forum XWall™ is the industy's first Web Services Firewall equipped with data authentication as well as XML intrusion prevention to actively protect against unauthorized access, XML viruses, data corruption and denial of Web service attacks. Forum Systems is the leader in Web Services Security. 
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ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
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The Financial Edge™: Fund Accounting Software for Nonprofits by Blackbaud

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Debunking Security Concerns with Hosted Call Centers by inContact

January 10, 2011 - (Free Research)
This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Deliver Application-level Security at Data Center Performance Levels by Check Point Software Technologies Ltd.

September 2008 - (Free Research)
The shift from network-layer attacks to dynamically changing application-layer threats has dramatically increased security needs. This paper examines appliances that can quickly evolve to guarantee performance yet maintain a high level of security. 
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Salesforce.com's Service Cloud for Dummies by Salesforce.com

April 2010 - (Free Research)
Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies! 
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When Good Applications Go Bad: Adding Application Control to your Toolbox by Fortinet, Inc. / Alternative Technology Group of Arrow ECS

October 2009 - (Free Research)
Check out this podcast transcript for the latest information about application security threats and how Fortinet can provide multi-function security system solutions as well as an award-wining Partner Program. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Tearing Down the Fortress to Better Protect the Enterprise by BlueCoat

October 2008 - (Free Research)
Check out this webcast and learn about the 5 key layers of malware defense that can provide multi-layered protection for your company. 
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Radware Security Incidents Report, 1H2011 Special Focus: Multi-Layer Attack Threats by Radware

October 2011 - (Free Research)
This Security Incidents Report explores select cases of recent multi-layered attack threats. Read now to explore these “war stories” and gain key recommendations on how to address them. 
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CIO Decisions E-Zine: Putting a social layer into every business app by SearchCIO.com

August 2013 - (Free Research)
Enterprises committed to collaboration are building a social layer into their business apps and platforms. Learn how in this issue of CIO Decisions. 
(EZINE) READ ABSTRACT |

Four Principles of Effective Threat Protection: Defining the right strategy and tools to defend your business against malware by Sophos, Inc.

June 2010 - (Free Research)
Threat protection requires an updated approach now that the classic model of anti-virus plus firewall is no longer enough. Best practice calls for interlocking layers of protection that support your business processes and digital assets. Read on to learn principles you can use to strike a balance between enabling business and ensuring security. 
(WHITE PAPER) READ ABSTRACT |

E Is for Endpoint: Six Security Strategies for Highly Effective IT Professionals by Lumension

January 2012 - (Free Research)
Security professionals know that effective endpoint protection calls for a layered, defense-in-depth approach. But endpoint security now requires a new way of thinking that goes beyond just battling threats to actually enable operational improvement. Read this whitepaper to learn the six steps you need to think different about endpoint security. 
(WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
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What If Any Agent Could Take Any Call? by KANA (E-mail this company)

June 2012 - (Free Research)
Good customer service involves leveraging policies, people, and technology to answer customer questions and solve problems with accuracy, speed, and consistency. Check out this paper for tips on how to relieve customer service pain points and get your agents able to answer calls with ease, and keep customers coming back time and time again. 
(WHITE PAPER) READ ABSTRACT |

Top 7 Business Reasons for Tapping Your Fibre Channel SAN by Virtual Instruments

May 2011 - (Free Research)
Rapid increases in both the operating speeds and general complexity of SAN technologies, exacerbated by the high change rates demanded of enterprise IT organizations, significantly increase demands on the fiber optic physical layer. Check out this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Moving beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions

May 2008 - (Free Research)
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands. 
(WHITE PAPER) READ ABSTRACT |

Trend Micro’s End-to-End Vulnerability Management: A New Approach to Layered Security by Trend Micro, Inc.

January 2011 - (Free Research)
An explosion in system and application vulnerabilities has been met with new ways to attack these weaknesses. In this paper, EMA analysts take a look at factors driving the need for increased security, and how new approaches to mitigating vulnerabilities such as virtual patching or remediation, provide more ways to deliver vulnerability management. 
(WHITE PAPER) READ ABSTRACT |

XML Threat Model for REST, SOA and Web 2.0 by Intel

September 2011 - (Free Research)
This technical document intended for Architects and Developers describes a comprehensive threat model for a new breed of threats based on XML content, including XML languages used in the Service Oriented Architecture (SOA) paradigm such as SOAP and the Web Services Description Language [WSDL]. 
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Airport's Common Use Model Relies on Modular Switches by Cisco Systems, Inc.

January 2009 - (Free Research)
Read how the Greater Toronto Airports Authority adopted Cisco Catalyst 6500 switches in the wiring closet and throughout the network to enable the convergence of data, voice, and video, and provide virtualization to support a Common Use environment. 
(CASE STUDY) READ ABSTRACT |

Addressing Outlook Security Concerns and Preparing Mobile Users for an Exchange Migration by Thawte Inc.

May 2011 - (Free Research)
Users enticed by the ability to check email at a glance increasingly log onto Exchange 2010 remotely and cause new security risks. This expert e-guide from SearchExchange.com explains how to address these Outlook security concerns by creating a buffer zone between your internal network and the Internet. 
(EGUIDE) READ ABSTRACT |

Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase

Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone. 
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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
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Virtual Data Center E-Zine - Volume 19: Meeting the Challenges of Virtual System Management by SearchDataCenter.com

February 2010 - (Free Research)
Tracking and identifying virtual machines on physical hosts or sorting out the source of I/O bottlenecks requires administrators to do a lot of investigative work. Software management tools can help, but well developed business processes are also important. Learn some tips and tricks to make managing virtual environments a little bit easier. 
(EZINE) READ ABSTRACT |

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