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CRM Solutions For The Finance And Insurance Industries by SAP America, Inc.

February 14, 2011 - (Free Research)
Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry. 
(WHITE PAPER) READ ABSTRACT |

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 15, 2011 - (Free Research)
The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees. 
(WHITE PAPER) READ ABSTRACT |

Forrester - A Custom Technology Profile: Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

Effectively Leveraging CRM Analytics by MicroStrategy Incorporated

March 21, 2014 - (Free Research)
This expert e-guide discusses how to measure success with mobile, social, and analytics with a new set of metrics. Also, discover Forrester Research Inc. analyst Mike Gualtieri's four steps to developing a customer data management strategy that allows you to successfully leverage analytics. 
(EGUIDE) READ ABSTRACT |

The iPad Invasion: Leveraging SharePoint for Mobile Enterprise Security by Colligo Networks Inc.

June 28, 2012 - (Free Research)
In order to leverage SharePoint and provide data access across a variety of technologies and locations, businesses everywhere are looking to integrate tablets into the enterprise, particularly the iPad. Check out this webcast to hear more on how iPads are changing the IT landscape and common challenges for iPads in the enterprise. 
(WEBCAST) READ ABSTRACT |

The iPad Invasion: Leveraging SharePoint for Mobile Enterprise Security by Colligo Networks Inc.

June 28, 2012 - (Free Research)
In order to leverage SharePoint and provide data access across a variety of technologies and locations, businesses everywhere are looking to integrate tablets into the enterprise, particularly the iPad. Check out this webcast to hear more on how iPads are changing the IT landscape and common challenges for iPads in the enterprise. 
(WEBCAST) READ ABSTRACT |

The Mobile Engagement Market: Top Providers and Offerings by Hewlett-Packard Limited

August 06, 2013 - (Free Research)
This report from Forrester Research examines why and how mobility is becoming the foundation for customer engagement and offers key recommendations to help CIOs find mobile engagement success. 
(ANALYST REPORT) READ ABSTRACT |

Return on Information: Adding to Your ROI with Google Enterprise Search by Google Search Appliance

March 11, 2010 - (Free Research)
As enterprises continue to produce, store, and make use of business content, volume grows and the investment needed to manage complexity increases. Yet much of this content remains difficult to manage and access. Read this white paper to learn how Google search solutions can boost your bottom line in today's business climate. 
(WHITE PAPER) READ ABSTRACT |

Advanced Technologies Key to Next-Gen Contact Centers by LogMeIn, Inc.

March 27, 2014 - (Free Research)
Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools 
(EGUIDE) READ ABSTRACT |

Forging a CEM Strategy by SearchCRM

August 28, 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

User experience: Can your apps increase your value? by Hewlett-Packard Limited

February 21, 2013 - (Free Research)
In this brief on-demand video, John McCarthy – Vice President and Principal Analyst at Forrester Research – explains how organizations can increase their value by delivering a great user experience. 
(WEBCAST) READ ABSTRACT |

A Deep Dive on DevOps and Application Deployments, Featuring a Guest Speaker from Forrester Research, Inc. by Electric Cloud

September 06, 2012 - (Free Research)
Watch this webcast to hear Forrester Research, Inc. analyst Glenn O'Donnell discuss current challenges in application deployment and best practices for creating strong communication and understanding between your development and operations teams. 
(WEBCAST) READ ABSTRACT |

The CIO As Portfolio Strategist by CA Technologies.

July 06, 2011 - (Free Research)
As organizations undergo the transformation from IT to business technology (BT), they will have to make many important decisions in the process of moving from the current “as-is state” to the “to-be state.” Read this paper to learn how the CIO as a “portfolio strategist” can shape the decision-making relevant to implementing BT. 
(ANALYST REPORT) READ ABSTRACT |

Solution Spotlight: Order Management Guide by IBM

November 29, 2012 - (Free Research)
Order processes run by disparate, often overlapping applications can lead to duplicate efforts, excess inventory, increased costs, and inefficiency. Read this expert e-guide to uncover Forrester Research vice president and principal analyst Ray Wang's 20-step checklist for the perfect order process and much more! 
(EGUIDE) READ ABSTRACT |

Computer Weekly 25 October 2011: Read this week's issue of the UK's leading technology publication, with news, analysis and opinion on the topics that matter to IT managers by ComputerWeekly.com

October 21, 2011 - (Free Research)
In this week's Computer Weekly, we ask IT experts to help answer the question of why so many big IT projects fail. We report from VMware's user conference in Copenhagen on the latest developments in virtualisation, and analyse the emerging threat from military-style cyber attacks on corporate IT networks. Download the new issue now. 
(EZINE)

Total Economic Impact of Oracle Enterprise Manager Database Management Packs by Oracle Corporation

February 18, 2008 - (Free Research)
This study highlights the benefits and costs of deploying the Oracle Enterprise Manager Diagnostic Pack and Tuning Pack across the enterprise of a sample organization. The study examines the estimated ROI for the sample organization and presents aggregate findings derived from the interview and analysis process and Forrester's independent research. 
(WHITE PAPER) READ ABSTRACT |

February Issue of Information Security magazine: “Safety Check: Enforcing endpoint security requires careful planning and deployment” by Information Security Magazine

January 31, 2011 - (Free Research)
This month’s Information Security Magazine Online cover story explores the current state of endpoint security enforcement and the challenges enterprises face during implementation. 
(EGUIDE) READ ABSTRACT |

Do-It-Yourself Business Intelligence Done Right: The Secret Sauce is SaaS by myDIALS Inc.

December 18, 2009 - (Free Research)
This Presentation Transcript, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

eBizQ.net E-Book: Dynamic case management: A powerful weapon in the war on ‘untamed processes’  - Part One by IBM

August 30, 2011 - (Free Research)
Check out this expert e-book, the first part of a series on process management, to learn how dunamic case management (DCM) can be used to overcome this challenge. 
(EBOOK)

Measuring, Monitoring, and Improving Customer Experience by IBM

March 24, 2014 - (Free Research)
In this SearchCRM.com expert e-guide, find insights from leading organizations and industry authorities to help you address the challenges of monitoring and measuring your CEM strategy. Also inside, find 10 steps for improving your customer experiences. 
(EGUIDE) READ ABSTRACT |

Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction by Five9

March 13, 2014 - (Free Research)
In this expert e-guide, explore the emergence of mobile contact center apps for creating a better customer experience.   You'll also discover best practices for cutting through copious contact center data with key performance indicators (KPI). 
(EGUIDE) READ ABSTRACT |

Forrester Research: Improving Application Deployments - How an Application Delivery Architecture Can Help Businesses Overcome Deployment Challenges by F5 Networks

August 2007 - (Free Research)
Today's businesses must operate in a drastically changing environment. Forrester found most companies are not well equipped to reorient IT as a critical driver of top line success. This report showcases the results of an April 2007 Forrester survey. 
(WHITE PAPER) READ ABSTRACT |

Mobilizing the Enterprise by SearchCIO.com

July 2013 - (Free Research)
Mobilizing the enterprise is about more than servicing the latest smartphone or tablet employees crave. In this SearchCIO handbook, we examine how mobile-minded enterprises are tackling customer engagement, productivity and business processes. 
(EBOOK) READ ABSTRACT |

Business Agility Insights Vol. 1, No. 3 by IBM

June 2012 - (Free Research)
In order to make mobile business processes a working reality for the enterprise, IT teams must figure out how to build an integrated, scalable architecture that will both satisfy extremely high end-user requirements and also provide value to the business. Read this expert e-zine to learn strategies that will help meet both these demands. 
(EZINE) READ ABSTRACT |

Solution Spotlight: Measuring, Monitoring and Improving Customer Experience by IBM

January 2014 - (Free Research)
In this e-guide, our experts sit down with Forrester analyst Zach Hofer-Shall and other industry authorities as they explore how you can address the challenges of CEM. Also inside, find 10 tips for improving customer experiences. 
(EGUIDE) READ ABSTRACT |

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