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Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.  (CASE STUDY) READ ABSTRACT |

Why a Shop Floor Execution (SFX) System Is an Essential Complement to Enterprise Systems by Casco Development, Inc. July 2008 - (Free Research) Shop Floor Execution (SFX) automates and streamlines factory operations by combining three popular applications: Labor Management, Machine Utilization and Paperless Dispatching. This provides the essential tools for real-time production process management  (WHITE PAPER) READ ABSTRACT |

SAP Workforce and Scheduling Optimization Demo by ClickSoftware August 2009 - (Free Research) Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more  (WEBCAST) READ ABSTRACT |

Reduce Storage Power Consumption via Higher IOPS and Capacity per Watt by IBM December 2011 - (Free Research) Check out this FAQ Guide to learn different ways to reduce storage power consumption from Greg Schulz, founder and senior analyst at StorageIO Group.  (EGUIDE) READ ABSTRACT |

CA Wily Customer Experience Manager by CA Technologies. December 2008 - (Free Research) Speed time-to-value on your CA Wily Customer Experience Manager (CEM) investment with the CA Wily CEM Rapid Implementation service. By following a set of proven best practices, CA services will accelerate the basic deployment of CA Wily CEM that is tailored to meet your most essential business needs.  (DATA SHEET) READ ABSTRACT |

City of Miami Reduces EMS Response Times Through IT Modernization and Eliminates 50% of IT Costs by Micro Focus, Ltd July 2010 - (Free Research) Read this case study to learn how the City of Miami Reduced EMS Response Times Through IT Modernization and Eliminated 50% of IT Costs.  (WHITE PAPER) READ ABSTRACT |

Solutions for Network Closets by APC by Schneider Electric October 2009 - (Free Research) Convergence, consolidation, virtualization - today's IT trends have turned the network closet into a mission-critical environment. APC solutions give you the level of control, monitoring, and management that today’s more critical systems demand.  (WHITE PAPER) READ ABSTRACT |

Ten Cooling Solutions to Support High-Density Server Deployment by APC by Schneider Electric October 2010 - (Free Research) High-density servers offer a significant performance per watt benefit. But, depending on the deployment, they can present a cooling challenge. This paper provides ten approaches for increasing cooling efficiency, cooling capacity and power density.  (WHITE PAPER) READ ABSTRACT |

WP #42: Ten Cooling Solutions to Support High-Density Server Deployment by APC by Schneider Electric May 2012 - (Free Research) Access this white paper to discover ten cooling solutions to support high-density server deployment. Read on to learn how your organization can increase cooling efficiency and more.  (WHITE PAPER) READ ABSTRACT |

7 Ways Shop Floor Execution (SFX) Can Help with Lean Manufacturing and Complement ERP Systems by Casco Development, Inc. July 2008 - (Free Research) Lean manufacturing is a philosophy committed to the total elimination of waste. There are seven types of waste that plague manufacturing. Shop Floor Execution (SFX) can help minimize or eliminate all of them.  (WHITE PAPER) READ ABSTRACT |

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.  (CASE STUDY) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT)

Savvis Case Study: Expanding the Cloud by Intel August 2011 - (Free Research) This case study describes the architecture that one company chose to improve the performance of their cloud applications and keep costs in check.  (CASE STUDY) READ ABSTRACT |

Indiana University Enrolls SAN Storage for Improved Efficiency and Productivity by Dell, Inc. September 2011 - (Free Research) Check out this case study to explore how Indiana University lowered the TCO of IT equipment and improved service offerings through server consolidation and SAN storage.  (CASE STUDY)

Engineering the Wireless Hospital by Aerohive Networks November 2010 - (Free Research) Implementing a wireless network in a hospital allows physicians to use state-of-the-art equipment. However, there are security, infrastructure, and connectivity obstacles to overcome. Check out this e-book to learn more.  (EBOOK) READ ABSTRACT |

Rheem Mobilizes Field Service by Kony May 2013 - (Free Research) This brief case study illustrates how Rheem Australia, a water heater technology and manufacturing company, selected a third-party mobile technology to replace their outdated radio network and deliver a mobile strategy to enable field technicians to process SAP transactions from mobile devices anywhere, at any time.  (CASE STUDY) READ ABSTRACT |

Cooling Audit for Identifying Potential Cooling Problems in Data Centers by APC by Schneider Electric February 2005 - (Free Research) Routine cooling system checks on blade server and other compact units help identify problems before they result in costly downtime. Download this checklist and learn how to assess ten common problem areas that can adversely affect server room cooling.  (WHITE PAPER) READ ABSTRACT |

How e-Citation Systems Increase Productivity & Revenues While Improving Officer Safety by Intermec February 2011 - (Free Research) Discover how an e-Citation system can help you save time, improve safety, reduce errors, and improve collection rates.  (WHITE PAPER) READ ABSTRACT |

E-Zine: Enterprise CIO Decisions: Data Centers - Owning vs. Outsourcing by SearchCIO.com September 2010 - (Free Research) Many factors are causing CIOs to wonder which is better: colocation, cloud computing or maintaining your own data center. Check out this month’s E-Zine from Enterprise CIO Decisions for expert opinions and advice on these important topics and learn best practices for managing your data center in this unpredictable economy.  (EZINE)

LTFS Hits the Mark in Media & Entertainment: An In-Depth Introduction to LTFS for Digital Media by The LTO Program March 2013 - (Free Research) Check out this comprehensive report to learn about the role of LTFS in digital media in 2013.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: How to Ensure a Healthy Virtual Infrastructure by Novell, Inc. January 2010 - (Free Research) Read this transcript to learn the importance of effective virtual server management in your data center. Learn how virtualization health checks and consolidation planning can enable your organization to proactively predict when to improve capacity and resource utilization while minimizing contention.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Use Green Data Storage Technologies to Gain Power Efficiency – Presentation Transcript by Dell, Inc. September 2012 - (Free Research) This presentation transcript discusses storage energy efficiency, including green data storage technologies that can help control energy costs. Check it out to see what Jon Toigo, CEO and managing principal of Toigo Partners International suggests to gain power efficiency.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

E-Zine: Enterprise CIO Decisions: Data Centers - Owning vs. Outsourcing by HCL Technologies Ltd. December 2010 - (Free Research) Many factors are causing CIOs to wonder which is better: colocation, cloud computing or maintaining your own data center. Check out this month’s E-Zine from Enterprise CIO Decisions for expert opinions and advice on these important topics and learn best practices for managing your data center in this unpredictable economy.  (EZINE)

Why Unified Storage? by Dell, Inc. and Microsoft December 2011 - (Free Research) Check out this expert E-Guide to learn more about unified storage including why the adoption rate is rising among users, how it works and the top advantages of this type of storage.  (EGUIDE) READ ABSTRACT |

Integrated System Management and Support by Oracle Corporation March 2011 - (Free Research) In the typical IT environment, organizations operate in a divided world of systems management and support. IT departments often treat these two fundamental areas as distinct silos causing gaps for IT employees, who spend too much time and manual effort resolving system problems. This creates both higher risks and higher costs for IT.  (WHITE PAPER) READ ABSTRACT |

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