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Location Intelligence: The New Geography of Business by Pitney Bowes Business Insight

January 01, 2006 - (Free Research)
This white paper explores the benefits associated with location intelligence for analyzing and deploying location-based information. 
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The New Competitive Advantage: Web Collaboration Reaches the Tipping Point PDF File Name by CA Technologies.

September 2008 - (Free Research)
Web collaboration solutions are emerging as one of the building blocks of those applications. 
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A Buyer's Guide for Software Companies Considering On-demand Financial Applications to Meet Their Business Requirements by Intacct Corporation

July 2008 - (Free Research)
The movement to a Software as a Service (SaaS) model is placing pressure on software vendors. This paper examines the trends which are transforming the software industry and independent Software Vendors to leverage on-demand financial applications. 
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Grow Forward With Faster, Simpler, and Flexible ERP by Sage Software

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Discover how one ERP system can help you reduce operating costs and boost sales. 
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Executive Insight: Multi-Sourcing in the Call Center by inContact

February 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". 
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Integrative CRM Enhances Midsize Business Agility and Performance by IBM

July 2012 - (Free Research)
This paper is designed to help IT and business leaders at midsize companies find innovative ways to extend their customer relationship management (CRM) capabilities to capitalize on emerging trends such as cloud, mobile, social media and predictive analytics. Gain essential insight to get closer to your customers and ensure your company's survival. 
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A Success Model for CRM Integration, And How to Avoid the Most Common Mistake by Scribe Software Corporation

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As more companies begin to implement customer relationship management (CRM) applications, many struggle with common integration challenges. This paper offers a three step success model for CRM integration projects. Read on to learn the characteristics, implementation requirements, benefits, data replication and process integration. 
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Why CRM Implementations Fail….And What To Do About It by Scribe Software Corporation

March 2011 - (Free Research)
Companies are scrambling to implement CRM systems, but they might not be getting what they bargained for if they're not careful. Up to 80% are reporting they're not getting what they were promised. Read this paper and learn how to avoid pitfalls, develop a strategy for your CRM system, and much more. 
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Agile, Secure, Reliable: World Class Customer Service in the Cloud by Oracle Corporation UK Ltd

April 2013 - (Free Research)
Delivering top-notch service on a budget and tight deadlines is a challenge for even the most successful organizations, so many companies are moving to the cloud for CRM initiatives. Check out this informative e-book from Oracle to discover the business benefits and IT advantages of CRM in the cloud, a platform for implementation, and more. 
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E-Guide: Implementing a CRM Strategy to improve the customer experience by SAP America, Inc.

June 2012 - (Free Research)
This expert e-guide highlights the need for a unified customer information hub to improve the quality, consistency and availability of customer data by detailing how one cement manufacturer implemented a successful customer experience initiative. Gain insight into the findings of a recent survey of top CRM challenges faced by today's businesses. 
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Personalization Driving E-Commerce by Limelight Networks, Inc.

January 2013 - (Free Research)
Gartner analysts predict that mobile apps and Web 2.0 will be a deciding factor in 50% of your sales by 2015. In order to keep pace, your e-commerce processes need to evolve to include CRM technologies. Read on to learn what 6 factors are essential for an effective e-commerce/CRM merger. 
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Connect with Sage 200 Suite - How Sage 200 helps keeps your finances in check by Sage Software

March 2012 - (Free Research)
Read this white paper to learn about a software suite that easily shares business intelligence (BI) and customer relation ship management (CRM) data throughout your business, is designed to grow with you, and is customized to suit your specific needs. 
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Rapid-deployment solution - retail business with SAP HANA by HP & Intel®

March 2014 - (Free Research)
Retailers often lack insight into numerous areas of the business due to factors ranging from weather to inflation and geography. Learn how HP's SAP HANA Retail solution can enable a greater visibility into sales and margins, historical trends and revenue forecasts, while providing a view of the impact of external factors such as weather and more. 
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MapInfo Professional v10.5 by Pitney Bowes Business Insight

October 2010 - (Free Research)
Helps organizations visualize data on a map so they can easily determine relationships between data and geography. 
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Business leaders agenda 2012 by ComputerWeekly.com

March 2012 - (Free Research)
This report from KPMG identifies business priorities across a wide range of geographies and industries, and assesses the economic outlook. 
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CW+: Quocirca report: Enterprise performance management cycle 2 by ComputerWeekly.com

August 2010 - (Free Research)
In February 2009, Quocirca interviewed 800 individuals across 8 geographies for their views on, and usage of, enterprise performance management (EPM) tools and processes. 
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Distributed Network Architecture for WiMAX: For a Digital, Converged, Mobile IP World by Motorola, Inc.

June 2007 - (Free Research)
The world is moving to IP and service providers in all geographies are embracing the shift. 
(ARTICLE) READ ABSTRACT |

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
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The Customer Service Balancing Act by Jive Software

July 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
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Why Implementing State-of-the-Art HR Technology Drives Business by Oracle Corporation

November 2013 - (Free Research)
Organizations are acknowledging that they need to fundamentally change the way they manage people in order to ensure that they have the talent they need. Read this white paper to discover more about Human Capital Management (HCM) and the importance of retaining quality talent within your organization. 
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MicroScope January 2014: A special issue looking at software defined networking by SearchSecurity.com

January 2014 - (Free Research)
The first issue of 2014 provides some insight in managed services, software defined networking, security and data centres 
(EZINE) READ ABSTRACT |

The Application Usage and Risk Report by Palo Alto Networks

June 2010 - (Free Research)
The latest edition of the Application Usage and Risk Report (Spring 2010) covers a sample size that has grown more than 15 fold to 347 and is truly global. Since the Spring 2008 Report, the number of applications Palo Alto Networks identifies has grown to nearly 1,000 with nearly 750 of them found during the six month period. 
(WHITE PAPER) READ ABSTRACT |

Channel Sales Management: New Applications for High-Tech Vendors by SAP AG

January 2009 - (Free Research)
Channel management is a pressing issue for high-tech manufacturers that sell through partners. IDC believes that companies that leverage channels partners should begin to integrate channel management into broader corporate infrastructure applications that include the supply chain and potentially PLM applications. 
(WHITE PAPER) READ ABSTRACT |

Geographic Factors for Data Center Site Selection by FORTRUST LLC

November 2008 - (Free Research)
This paper highlights the geographic advantages inherent in establishing data center operations in Colorado, addressing major events and probabilities of natural disasters. 
(WHITE PAPER) READ ABSTRACT |

Optiview Network Analyzer -- Free Hardware Trial by Fluke Networks

February 2009 - (Free Research)
IT departments have constant challenges - staff shortages, tight budgets, but still high expectations for service and support. OptiView analyzer gives you a clear view of your entire enterprise - see into devices, applications, and every connection. 
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