Chat Administration White Papers, Chat Administration Software, Chat Administration Research, Hardware and Services

Ovum: Business tips for using SMS and web chat by ComputerWeekly.com

February 21, 2011 - (Free Research)

Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.

(WHITE PAPER)

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IBM and Red Hat: Security-Rich Collaboration and Messaging Platform by Red Hat and JBoss

IBM and Red Hat have a single, security-rich collaboration and messaging platform that makes it simple, easy, and affordable to improve organizational productivity and effectiveness. It is much more than a Microsoft Exchange/desktop alternative.

(SOFTWARE PRODUCT)

ICD-10: People, process, technology and revenue impacts by SearchHealthIT.com

April 05, 2012 - (Free Research)

Health IT Exchange expert James Truesdale’s thoughts on how the upgrade of ICD-10 coding will affect health care organizations, and why delaying the inevitable transition could have negative results on revenue cycle.

(TRANSCRIPT)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 16, 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Software Trial: Integrated Backup, Recovery and Data Protection for VMware by Acronis

March 09, 2012 - (Free Research)

Acronis® vmProtect™ 7 is built specifically for VMware vSphere®, and provides all the features you need in an extremely easy-to-use agentless backup solution that can be deployed in minutes so you can quickly begin backing up your vSphere environment.

(DEMO)

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Accelerate Virtualization Initiatives With Agentless Backup for VMware by Acronis

December 14, 2011 - (Free Research)

Get virtualization enabled with Acronis Backup & Recovery 11, the only solution that seamlessly integrates disaster recovery and data protection for your physical, virtual and cloud.

(TRIAL SOFTWARE)

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Case study: Microsoft Dutch HQ glimpses the future by ComputerWeekly.com

June 30, 2010 - (Free Research)

Microsoft has turned its Dutch headquarters into a radical experiment which the company believes could point the way to the future of the workplace. Its office at Schiphol airport has done away with dedicated desks and offices and it has given employees the freedom to chose where, when and how they work.

(WHITE PAPER)

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Readying Your Network for Video Collaboration

by NWN Corporation

April 16, 2012 - (Free Research)

<p>In this exclusive E-Guide from SearchUnifiedCommunications.com, learn more about the intelligent network and how telepresence and visual collaboration is changing the modern enterprise. Uncover the extranet and desktop video requirements driving 2012 telepresence trends and how the iPad is changing enterprise video-conferencing strategies.</p>

(EGUIDE)

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AOL transformed finance and administration services, improving efficiency and cutting costs by Hewlett-Packard Limited

January 05, 2012 - (Free Research)

This case study details how HP's Finance & Administration (F&A) services helped AOL Inc. succeed. Read on to learn more about HP's F&A services.

(CASE STUDY)

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Video: Smith & Nephew talk about why they outsourced with HP to provide a finance and administration BPO services platform for growth and competitiveness by Hewlett-Packard Limited

April 17, 2012 - (Free Research)

This brief webcast highlights how one organization leveraged HP's business process outsourcing as a platform for growth and competitiveness. Challenges and opportunities of outsourcing financial business processes are explored.

(WEBCAST)

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Automating User Provisioning: A User’s Perspective by Oracle Corporation

April 12, 2011 - (Free Research)

Catch this FREE webcast to find out how Educational Testing Service (ETS), a private nonprofit organization devoted to educational measurement and research, is leveraging Oracle Identity Manager to meet its user administration needs.

(WEBCAST)

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F&A Video: Discover the formula for better business outcomes by Hewlett-Packard Limited

January 05, 2012 - (Free Research)

Watch this brief video to learn more about HP's Finance and Administration services and how your organisation could benefit from outsourcing these operations.

(VIDEO)

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FoxT Enterprise Access Management by FoxT

January 20, 2012 - (Free Research)

Uncover an enterprise access management approach that can help strengthen security, enforce compliance and streamline administration across the entire enterprise. View now to explore its four essential elements including centralized administration, contextual authentication, adaptive authorization, and automated audit and compliance reporting.

(WHITE PAPER)

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Case Study: Reducing Backup Time and Administration Six-fold by Quantum Corporation

January 30, 2009 - (Free Research)

The Quantum Scalar i500 combines a modular design with continuous robotics to provide the scalability, performance and reliability that customers require.

(CASE STUDY)

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Delivering Unmatched Ease of Management with Oracle Business Intelligence Enterprise Edition 11g by Oracle Corporation

December 16, 2010 - (Free Research)

In this video demonstration, you'll learn how a BI solution, along with an enterprise manager, helps you ensure system availability, maximum security and the highest performance for your BI system.

(VIDEO)

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Case Study: Learn How to Maximize Printer Performance

by Hewlett-Packard Company

February 20, 2012 - (Free Research)

This resource explores how one organization reduced the administration of their printing services while increasing performance, output quality and reducing costs by switching over to HP printing systems.

(CASE STUDY)

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FDA Software Validation Compliance eKit by Parasoft Corporation

March 28, 2012 - (Free Research)

Read this case study to learn about a medical software device development company that needed to meet the compliance standards and regulations put forth by the Food and Drug Administration (FDA) and did so through comprehensive software development lifecycle management that integrates risk management with principles for software validation.

(CASE STUDY)

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Chapter 5: Exchange 2010: Keeping Up Appearances by Dell, Inc. and Intel

August 25, 2011 - (Free Research)

Keeping Exchange Server 2010 running at full torque requires diligent management and administration. This chapter examines some of the most common performance issues and explains how to mitigate them. Exchange MVP Andy Grogan also details best practices you should follow to prevent any performance setbacks.

(EBOOK)

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Cloud Security: Access Management & Privileged Account Control for the Cloud by FoxT

May 09, 2012 - (Free Research)

While cloud computing has gained increasing popularity, the concerns about user access and privilege accounts are still often left to be addressed. In this resource, uncover an approach to help tackle these challenges and proactively enforce access policies to control privileged accounts in the cloud.

(WHITE PAPER)

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The Coming Storage Armageddon: What Your Database Administration Isn't Telling You by IBM and Intel

September 12, 2011 - (Free Research)

In this white paper, Stratecast examines the business risks associated with a “let it be” approach to data storage. We present surprisingly easy and cost-effective solutions that can have a high impact on improving the storage environment.

(WHITE PAPER)

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Public Folders in Exchange Server 2010: What You Should Know by Global Knowledge

March 17, 2010 - (Free Research)

In the early days of the beta version of what became known as Exchange 2007, the internet was littered with rumors and speculation about the demise of Exchange Public Folders. In this white paper we will examine Exchange Public Folders and consider where they fit in our plans for a messaging infrastructure.

(WHITE PAPER)

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Konica Minolta Overcomes Current Backup Challenges with Quantum Disk-Tape Solution by Quantum Corporation

July 01, 2010 - (Free Research)

Read this case study to learn more about KMBS’s thoughts on the transition to Quantum’s solutions and the key benefits achieved.

(CASE STUDY)

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Cornerstone Group Sees Six-Fold Reduction in Backup Time and Administration by Quantum Corporation

October 08, 2009 - (Free Research)

The company’s previous tape system wasn’t meeting Cornerstone’s needs, particularly with 50 percent annual data growth. Cornerstone selected the Quantum Scalar i500 intelligent tape library platform due to its modularity, speed and the ability to move to LTO-4 tapes.

(CASE STUDY)

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Kronos Streamlines Backup, Eliminates Failures and Speeds up Restores with Quantum Scalar® i2000 by Quantum Corporation

January 30, 2009 - (Free Research)

The Quantum Scalar i2000 is designed to meet the rigors of high-duty-cycle data center operations and to support the integration of next-generation disk-based backup solutions.

(CASE STUDY)

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Automatic Service Migration in WebLogic Server by Oracle Corporation

July 01, 2008 - (Free Research)

View this whitepaper and learn how Oracle WebLogic Server 10.3 adds support to the WLS Clustering infrastructure by eliminating the need for human intervention through the use of automatic migration.

(WHITE PAPER)

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