Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions. 

To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency. 

Listen to an interview with Carl Hansen, Product Marketing Engineer with Intel Ethernet, speak about 10 Gigabit Ethernet and how it affects the internet, as well as his response to the technology. Discover why 10GbE can simplify your network and save money for your enterprise. 

Your customers are also calling, chatting, Tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience. 

Learn about a leading on-demand remote support product that is easy to use and secure with cost-effective service delivery. 

PassMark Software conducted objective performance testing on four publicly available Small Business Endpoint Protection products and a pre-beta version of Symantec Endpoint Protection 12 on Windows 7 between September 2010 and January 2011. This report presents the results of these performance tests. 

This paper outlines IBM solutions for continuous operations, backup and recovery, and retention and compliance. Discover how they help you reduce complexity, improve manageability and accessibility, and reduce the time and cost of your overall data protection strategy. 

Database security is of utmost importance, especially since the frequency of hacker attacks is on the rise. Fortunately, there are security strategies that can provide better protection for your data. Access this webcast to learn about the three pillars of database security and review recommendations for auditing and real-time protection tools. 

Does your organization need to rethink how you protect and retain data?  Check out this whitepaper to learn how to develop a more comprehensive data protection and retention strategy. 

The following five steps are some very effective ways to improve data security in a cost-effective manner and are the first steps toward readying an organization for more robust data protection measures such as DLP. 

Dell EqualLogic PS Series SANs help improve data availability and protection - as well as maximize access to enterprise data - by automating data protection operations like snapshot management, cloning and replication. Watch this short video to find out more.