Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.
		Operational Performance Management 101: Everyone Measures KPIs by Actuate Corporation.. View this webinar to learn how Operational Performance Management provides the framework necessary to align different parts of an organization using proven methodologies and more... >> Discover more offerings from Actuate Corporation..
		Enterprise Performance Management - Financial Excellence and Beyond by SAP America, Inc.. Read why top CFOs are shifting from their traditional financial role dealing with standardized business processes and systems to that of change agent and strategic advisor more... >> Discover more offerings from SAP America, Inc..

CSI for the CISO by Information Security Magazine September 2008 - (Free Research) Don't trample evidence in a breach. Missteps in an investigation will cost you in court.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Corporate Threat Posed by Email Trojans by GFI Software, Inc. March 2008 - (Free Research) Describing what trojans are and why they pose a danger to corporate networks, this paper discusses the need and method to protect your network from the threat of trojans.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions (E-mail this company) April 2007 - (Free Research) Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Enterprise Performance Management: The Next Generation of Performance Management and BI by Oracle Corporation. July 2008 - (Free Research) Through a series of online presentations, industry experts will offer advice on how to standardize and automate management processes and integrate performance management and BI solutions to optimize enterprise-wide performance.  (VIRTUAL TRADE SHOW) READ ABSTRACT | GO TO VIRTUAL TRADE SHOW

Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates Inc. Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.  (SERVICE) GO TO DETAILED REPORT

ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions (E-mail this company) ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent - Reality or Myth? by Astute Solutions (E-mail this company) July 2007 - (Free Research) The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Creating the Future Service Delivery Environment Mode of Operations’ Blueprint by Alcatel Lucent August 2008 - (Free Research) Service providers are combining conversational services with presence and digital television so an end user can see which friends are watching a particular TV show and subsequently chat with them and other viewers all on the TV screen.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Best Practices for Remote Support and Services by Citrix Online-GotoAssist July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

LANDesk - Enterprise Desktop & Security Mgmt. for North American Companies by CreekPointe (E-mail this company) LANDesk® solutions were designed specifically for North American companies and empowers enterprises to centrally manage and protect desktops, servers and mobile devices through a single console. They're cost-effective, intelligent and provide IT & Help Desk Managers with a rapid time to value.  (RESELLER & SERVICE) GO TO DETAILED REPORT

Forrester Reports 321% ROI Through Device-Based Fraud Management by iovation, Inc. July 2008 - (Free Research) ReputationManager is a real-time fraud management solution and a forensic fraud analysis tool to identify and reduce the impact of online fraud such as chargebacks, stolen credit cards and identity theft, as well as abusive activity and online harassment.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: RADVISION: The Core of Video Enabled Unified Communications by RADVISION August 2008 - (Free Research) This white paper talks about video conferencing in today’s communication environment, and gives an overview of RADVISION’s solutions that will help to improve your company’s productivity and save money.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How to Calculate the ROI of Remote Support by Citrix Online-GotoAssist July 2008 - (Free Research) Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

RADVISION - The Core of Video Enabled Unified Communications by RADVISION August 2008 - (Free Research) With today's global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Thriving in an Economic Downturn by Avaya, Inc August 2008 - (Free Research) This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low — even when everyone is tightening their budgets.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IT Briefing: Unified Communications Is Inevitable Are You in the Lead or Dragging Your Feet Simplify IT & Here's How: by Dell, Inc June 2008 - (Free Research) This is the first white paper of a series that will assist you in developing your roadmap for implementation of UC and put you on the path to success.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

22 Things a Domino Administrator Needs to Know About Spam – An Interview with a Spammer by Mayflower Software March 2008 - (Free Research) Spam has become more than just clutter in the inbox; it’s now the leading way to facilitate computer crimes. In this eGuide, read the answers to over 20 questions SearchDomino.com members asked a reformed spammer.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Global Green IT Attitude & Action: Survey Report by Info-Tech Research Sponsored by: TANDBERG January 2008 - (Free Research) KnowledgeStorm and Info-Tech Research Group partnered to conduct the Global Green IT Attitude & Action survey in November 2007. More than 2,100 IT and non-IT respondents from around the globe provided insight on their sentiment towards climate change, Green IT, and how they believe their companies are reacting. Learn the results.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Best Practices for Architecting a Lustre-Based Storage Environment by DataDirect Networks. June 2008 - (Free Research) This document details a number of design implications and provides the reader with information to make informed decisions to scale a high-performance cluster file I/O.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

2008 SAP Education Online Summit and Expo by SAP America, Inc. September 2008 - (Free Research) Attend this Virtual Seminar and learn how to implement an effective enterprise learning strategy.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Livewire™: Full-Server Protecting and Recovery in Real-Time by Double-Take Software. October 2008 - (Free Research) Download this free whitepaper to learn about LiveWire from Double-Take Software a cost effective solution that will keep your second tier servers up-to-date on disk and ready to recover to any physical or virtual machine in just hours or less.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

10 Best Practices for Server Virtualization Planning by AT&T Corp September 2008 - (Free Research) This white paper describes the top ten best practices to consider when embarking on a server virtualization project.  (WHITE PAPER) GO TO WHITE PAPER

Epicor Vantage for Discrete Manufacturers by Epicor Software Corporation. Vantage works the way you think a powerful manufacturing software system should. We’ve designed Vantage to closely match the way you operate, which makes it easier to learn and use. Vantage’s interface, with its point-and-click simplicity, gives you straightforward operation.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions (E-mail this company) RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Server-Based Vs. Web-Based Medical Software by AdvancedMD February 2008 - (Free Research) The web-based systems can provide increased data security, access to data anywhere, anytime, and superior office efficiency-benefits not matched by software-based systems.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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