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BoldChat Whitepaper: Proactive Chat by LogMeIn, Inc.
February 06, 2012 - (Free Research)
If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding.
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Ovum: Business tips for using SMS and web chat by ComputerWeekly.com
February 21, 2011 - (Free Research)
Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions.
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The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation
April 25, 2011 - (Free Research)
This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more.
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Desktops Virtualized - Live Chat Transcript by F5 Networks
December 09, 2011 - (Free Research)
Get answers to key desktop virtualization questions in this presentation transcript of a live chat Q&A session with independent industry experts and bloggers Brian Madden and Gabe Knuth, along with Senior Architect for F5 Networks, Charlie Cano.
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LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global
October 12, 2011 - (Free Research)
To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.
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HP Expert Chat – Data Center Transformation in the Cloud Era by Hewlett-Packard Company
February 29, 2012 - (Free Research)
This essential resource explores how you can evolve your data center into the cloud era. Access a set of interactive online events to help you optimize your data center by implementing an intelligent cloud strategy. Learn where data center transformation is headed and how a smart strategy can lead to increased efficiency and cost savings.
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Intel 10 Gigabit Ethernet- Intel Chip Chat Episode 103 by Dell, Inc. and Intel
November 30, 2011 - (Free Research)
Listen to an interview with Carl Hansen, Product Marketing Engineer with Intel Ethernet, speak about 10 Gigabit Ethernet and how it affects the internet, as well as his response to the technology. Discover why 10GbE can simplify your network and save money for your enterprise.
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7 Best Practices for Speech Analytics by Autonomy, an HP company
(E-mail this company)
December 28, 2011 - (Free Research)
Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience.
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Debunking Security Concerns with Hosted Call Centers by inContact
September 16, 2011 - (Free Research)
This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.
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Case study: Microsoft Dutch HQ glimpses the future by ComputerWeekly.com
June 30, 2010 - (Free Research)
Microsoft has turned its Dutch headquarters into a radical experiment which the company believes could point the way to the future of the workplace. Its office at Schiphol airport has done away with dedicated desks and offices and it has given employees the freedom to chose where, when and how they work.
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Multi-Modal Learning by SkillSoft Corporation
Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.
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Efficient Management for Dynamic Data Centers by Dell, Inc. and Intel
February 18, 2011 - (Free Research)
This interactive webcast explores ways to simplify infrastructure management to achieve the next level in IT efficiency. The hour-long event focuses on how Dell's Advanced Infrastructure Manager eliminates the silos that encumber IT management, enabling IT groups to manage servers, networks and storage as a single pool.
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20% to 60% Virtualization in 3 Years or Less by Dell, Inc. and Intel
March 31, 2010 - (Free Research)
What do you do to prepeare for the inevitable invasion of server virtualization? How are you going to get from 20% virtualization to 60% virtualization in three years or less. The first and by far most critical step is to make sure that you have in place an infrastructure that is optimized for virtualization.
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E-Guide: Server Virtualization: Expert Overview of Costs, Trends and More by Dell, Inc. and Intel
April 25, 2011 - (Free Research)
This expert E-Guide, brought to you by SearchServerVirtualization.com and Dell, provides an overview of the expenses associated with virtualization and highlights the virtual server trends expected for 2010. Gain insight into the tangible virtualization costs, and learn how to keep pace with the changing server virtualization market.
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Making the Right Server Selection for your Data Center by Dell, Inc. and Intel
June 29, 2011 - (Free Research)
This guide explains why processors should be considered in a company's server selection process. Discover the key features of one platform and learn how it paves the way for virtualization and the cloud.
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Intel IT Server Sizing Tool by Dell, Inc. and Intel
April 25, 2011 - (Free Research)
This product promo allows you to enter data about your current server environment and evaluate and determine the appropriate server sizing to meet ERP requirements.
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Intel Xeon Processor-based Server Refresh Savings Estimator by Dell, Inc. and Intel
April 07, 2011 - (Free Research)
Developed with key learnings from Intel IT's experience in justifying server refresh internally, this tool allows you to enter data about your existing environment and evaluate the benefits of replacing it with the latest generation of Intel-based servers.
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Analyzing the Virtualization Deployment Advantages of Two- and Four-Socket Server Platforms by Dell, Inc. and Intel
March 23, 2011 - (Free Research)
Intel IT and Intel's Data Center Group conducted proof of concept (PoC) testing and total cost of ownership (TCO) analysis to compare two- and four-socket servers based on Intel Xeon processors for a variety of virtualization scenarios. Download this white paper for a detailed look at this test and its results.
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Intel® Virtualization Technology FlexMigration Enablement by Dell, Inc. and Intel
March 18, 2011 - (Free Research)
Intel® Virtualization Technology FlexMigration allows virtualization software vendors to deliver live migration solutions across different generations of Intel® Xeon® processor-based servers. This white paper explains how Intel VT FlexMigration works, including how and why some instructions are masked by the hypervisor while others are not.
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Optimizing Hardware for x86 Server Virtualization by Dell, Inc. and Intel
March 18, 2011 - (Free Research)
Virtualization technology is on a roll, driven by adoption of x86-based servers. While the software market ecosystem around virtualization is heating up, hardware vendors are leveraging that momentum and creating platforms that are optimized for virtualization.
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E-Guide: 2010 Data Center Trends by Dell, Inc. and Intel
August 13, 2010 - (Free Research)
This expert e-guide offers an overview of SearchDataCenter.com's annual Data Center Purchasing Intentions Survey. Get insight into this year's trends around server hardware, operating systems and virtualization. Find out what your IT peers have made top priorities in their data centers this year and much more!
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