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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction by Five9

March 14, 2014 - (Free Research)
This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more.  Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center. 
(EGUIDE) READ ABSTRACT |

Dataquest Insight: Oracle and SAP Approach the Small and Midsize Business Application Market via Different Product and Channel Approaches by Oracle Corporation

December 2008 - (Free Research)
In this report, Gartner analyzes Oracle's and SAP's recent moves with respect to small and midsize business application products and channels and what they mean for company ecosystems. 
(WHITE PAPER) READ ABSTRACT |

Driving Your Channel Business: Leverage Information Technology to Improve Partner Relationships and Boost Channel Performance by SAP AG

September 2008 - (Free Research)
This white paper discusses key channel business trends, highlights the complexities and challenges of different channel models. 
(WHITE PAPER) READ ABSTRACT |

How to Answer the CFO-Building the Processes to Manage the Financial Implications of the Channel Programs by SAP AG

September 2008 - (Free Research)
This paper focuses primarily on one type of popular channel incentive: Channel Marketing Funds. These range from Marketing Development Funds to co-operative funds, depending on the organization and the type of channel partners used. 
(WHITE PAPER) READ ABSTRACT |

Multi-channel Marketing Hits the Wall by Neolane Inc.

October 2008 - (Free Research)
This paper provides an easier and more flexible way to manage cross-channel marketing initiatives without costly investments in multiple technologies and service providers. 
(WHITE PAPER)

Retail’s Mobility Imperative: A Measured Approach to the Emerging Channel by BlackBerry

July 2010 - (Free Research)
This study examines what's driving retailers' mobile strategies, where they're focusing their time and money, and how they plan to measure their performance. In addition, view results of an exclusive survey of more than 300 executives at top U.S. retailers. Continue reading to learn more! 
(ANALYST REPORT) READ ABSTRACT |

Cisco MDS 9000 Family: Total Investment Protection by Cisco Systems, Inc.

November 2008 - (Free Research)
As discussed in this document, the Cisco® MDS 9000 Family provides the leading high-density, highbandwidth storage networking solution along with Integrated Fabric Applications to support dynamic data center requirements. 
(ARTICLE) READ ABSTRACT |

How to Choose a Solution That's Right for Your Channel Business by Dell Software

May 2011 - (Free Research)
Access this e-guide to gain tips on how to choose a good remote monitoring and management (RMM) solution as a managed services provider. 
(EGUIDE) READ ABSTRACT |

Cloud computing: opportunity or threat for the IT channel? by IS Tools

May 2011 - (Free Research)
This white paper discusses the five types of IT channel resellers and the impact that cloud has on each of these distinct resellers. 
(WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect

August 2010 - (Free Research)
This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience. 
(WHITE PAPER) READ ABSTRACT |

Achieving academic business agility by Dell, Inc.

February 2012 - (Free Research)
This brief case study will guide you into how the University of Canberra significantly expanded centralised storage and improved responsiveness with an innovative SAN approach to deliver flexible storage for hosting a range of services provided to business applications and the academic community. 
(CASE STUDY) READ ABSTRACT |

Navigating the path to satisfying online customer experience by Tealeaf

November 2011 - (Free Research)
Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences. 
(EGUIDE) READ ABSTRACT |

Improve web content management with mobile marketing by OpenText

January 2012 - (Free Research)
This analyst report discusses how best-in-class businesses have adapted their content for improved mobile marketing. 
(ANALYST REPORT) READ ABSTRACT |

E-Guide: Unified Fabric-- Data Center Bridging and FCoE Implementation by Panduit

March 2010 - (Free Research)
This E-Guide details how to deploy unified storage and network fabric. Learn the necessary components, differences in approaches to deploying this technology and best practices for choosing the right adapter. 
(EGUIDE) READ ABSTRACT |

Channel Success Stories: The SMB Market Case Study: KIS by Dell PartnerDirect and Intel

December 2008 - (Free Research)
This Channel Success Story will give you insight into how KIS is addressing Data Consolidation and Management; Green IT; Virtualization; Security; Unified Communications and "earning its stripes" in the SMB market. 
(PODCAST) READ ABSTRACT |

Improve Customer Experience through Personalization by Hewlett-Packard Company

April 2014 - (Free Research)
In this white paper, discover the key to improving the customer experience, how it can be made easy, and where to start. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Expert Strategies: Storage-Area Network for Virtualization by Dell, Inc. and Intel®

April 2012 - (Free Research)
This expert e-guide provides insight into the key differences between virtualizing network-attached storage (NAS) or storage area network (SAN) architectures. Read on to discover which storage virtualization choice is right for your organization. 
(EGUIDE) READ ABSTRACT |

eGuide: Exploring Virtualization Technologies and the Services Opportunities for Channel Pros by Zenith Infotech

September 2008 - (Free Research)
This eguide addresses the advantages and disadvantages of storage virtualization technologies providing a balanced view of software-based, appliance-based and switch-based approaches. 
(WHITE PAPER) READ ABSTRACT |

Motorola Authorized Channel Partner Program: Wireless Broadband Solutions by Motorola, Inc.

November 2007 - (Free Research)
Motorola is introducing the Wireless Broadband Channel Partner Program, a plan that offers the successful ingredients for greater profits and true customer loyalty for your business. 
(BROCHURE) READ ABSTRACT |

How to Certify or Re-certify Twisted-Pair Cabling for 10 Gb/s Ethernet by Fluke Networks

June 2008 - (Free Research)
This paper provides a background and an overview of the performance requirements for the twisted-pair cabling and methods to measure and certify the performance of the installed cabling system. 
(WHITE PAPER) READ ABSTRACT |

Forrester Thought Leadership White Paper: Exploring the Potential Benefits of End-to-End Convergence of Data Center Networks by Cisco Systems, Inc.

February 2012 - (Free Research)
This whitepaper discloses the results of an evaluation of end-to-end storage area network/local area network (SAN/LAN) networking issues including Fibre Channel over Ethernet (FCoE) adoption. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly 1 November 2011: Read this week's issue of the UK's leading technology publication, with the latest news, analysis and opinion for IT managers by ComputerWeekly.com

October 2011 - (Free Research)
In this week's Computer Weekly, we examine the IT challenges facing retailers in a world of multi-channel shopping; our latest Buyer's Guide looks at upgrading from Windows XP to Windows 7 as XP approaches the time Microsoft ceases support; and we kick-off this year's search for the most influential people in UK IT. Download the new issue now. 
(EZINE) READ ABSTRACT |

CW+: Quocirca report: Effective public sector citizen communication by ComputerWeekly.com

August 2010 - (Free Research)
The UK public sector is in the midst of a period of transformation and improving citizen engagement will be key to the success of this change. 
(WHITE PAPER) READ ABSTRACT |

Channel Strategies E-Zine - June 2010/ No.2 by SearchITChannel.com

July 2010 - (Free Research)
For organizations who are patient and willing to follow the rules, the payoff from cashing in on the 2009 American Recovery and Reinvestment Act (ARRA) can be big. Check out this E-Zine to read about how to use the stimulus to your advantage, ROI and green IT, and more. 
(EZINE)

Own the Air: Testing Aruba Networks’ Adaptive Radio Management (ARM) in a High-Density Client Environment by Aruba Networks

July 2010 - (Free Research)
Aruba commissioned Network Test to evaluate the efficiency of Adaptive Radio Management (ARM) features. Using a massive over-the-air test bed1, Network Test assessed ARM features both individually and in concert, in the latter case using strict adherence to service-level agreements as one of the key metrics. 
(WHITE PAPER) READ ABSTRACT |

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