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Seven Blueprints for Contact Center Modernization by Genesys

March 13, 2014 - (Free Research)
Businesses are quickly realizing the value of customer experience and modernizing the contact center in order to improve customer retention and satisfaction. Contact center modernization involves transitioning from a closed, proprietary call center to a multi-channel, IP-centric contact center. 
(WHITE PAPER) READ ABSTRACT |

Multi-channel Retailing: The Route to Customer Focus - Putting the Customer First by Moving from Multiple Channels to Multi-channel Retailing by IBM

May 2008 - (Free Research)
This document elaborates on how successful retailers are using multichannel retailing to make operating model change to put the customer at the heart of their organisations. 
(WHITE PAPER)

SecurStor 2500 RAID by Excel Meridian Data, Inc.

SecurStor 2500 RAID is designed as a high-performance and high-availability solution, with multiple configuration options providing available No Single Point of Failure redundancy for up-to 64 TB of multi-host cluster-capable storage. 
(HARDWARE PRODUCT)

Cisco MDS 9000 Family: Total Investment Protection by Cisco Systems, Inc.

November 2008 - (Free Research)
As discussed in this document, the Cisco® MDS 9000 Family provides the leading high-density, highbandwidth storage networking solution along with Integrated Fabric Applications to support dynamic data center requirements. 
(ARTICLE) READ ABSTRACT |

Retail’s Mobility Imperative: A Measured Approach to the Emerging Channel by BlackBerry

July 2010 - (Free Research)
This study examines what's driving retailers' mobile strategies, where they're focusing their time and money, and how they plan to measure their performance. In addition, view results of an exclusive survey of more than 300 executives at top U.S. retailers. Continue reading to learn more! 
(ANALYST REPORT) READ ABSTRACT |

Dataquest Insight: Oracle and SAP Approach the Small and Midsize Business Application Market via Different Product and Channel Approaches by Oracle Corporation

December 2008 - (Free Research)
In this report, Gartner analyzes Oracle's and SAP's recent moves with respect to small and midsize business application products and channels and what they mean for company ecosystems. 
(WHITE PAPER) READ ABSTRACT |

Driving Your Channel Business: Leverage Information Technology to Improve Partner Relationships and Boost Channel Performance by SAP AG

September 2008 - (Free Research)
This white paper discusses key channel business trends, highlights the complexities and challenges of different channel models. 
(WHITE PAPER) READ ABSTRACT |

Not Business as Usual. The Changing Channels in Consumer Electronics by IBM Line of Business

June 2008 - (Free Research)
IBM explores how the impact of innovative business models for "how to sell" are now as important as the innovative products themselves - CE manufacturers need to skillfully manage their mix of sales channels for future success. 
(WHITE PAPER)

Co-Marketing with Channel Partners: Expand Your Marketing Reach with Channel Marketing Funds by SAP AG

September 2008 - (Free Research)
As organizations seek new ways to increase brand awareness and generate demand in more complex market environments, there has been a renewed interest in co-marketing programs. This paper provides techniques to achieve this. 
(WHITE PAPER) READ ABSTRACT |

Motorola Authorized Channel Partner Program: Wireless Broadband Solutions by Motorola, Inc.

November 2007 - (Free Research)
Motorola is introducing the Wireless Broadband Channel Partner Program, a plan that offers the successful ingredients for greater profits and true customer loyalty for your business. 
(BROCHURE) READ ABSTRACT |

Monetising Mobile Adult Content by ComputerWeekly.com

November 2010 - (Free Research)
The global adult industry is among the largest in the world, estimated to be worth nearly $100 billion worldwide by 2006. 
(WHITE PAPER) READ ABSTRACT |

The Blueprint to Contact Center Modernization- Replacing Your ACD by Genesys

November 2013 - (Free Research)
Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case. 
(WHITE PAPER) READ ABSTRACT |

Multi-channel Marketing Hits the Wall by Neolane Inc.

October 2008 - (Free Research)
This paper provides an easier and more flexible way to manage cross-channel marketing initiatives without costly investments in multiple technologies and service providers. 
(WHITE PAPER)

Business Continuity Strategies for SMBs by EqualLogic, Inc.

January 2008 - (Free Research)
Business continuity has historically been out of reach for small- and medium-sized businesses (SMBs) because it was too costly and complicated. 
(WHITE PAPER) READ ABSTRACT |

Channel Success Stories: The SMB Market Case Study: KIS by Dell PartnerDirect and Intel

December 2008 - (Free Research)
This Channel Success Story will give you insight into how KIS is addressing Data Consolidation and Management; Green IT; Virtualization; Security; Unified Communications and "earning its stripes" in the SMB market. 
(PODCAST) READ ABSTRACT |

How to Certify or Re-certify Twisted-Pair Cabling for 10 Gb/s Ethernet by Fluke Networks

June 2008 - (Free Research)
This paper provides a background and an overview of the performance requirements for the twisted-pair cabling and methods to measure and certify the performance of the installed cabling system. 
(WHITE PAPER) READ ABSTRACT |

Driving Growth and Delivering Value through the Channel by EMC

March 2011 - (Free Research)
In support of the launch of the new SMB focused VNXe unified storage systems, EMC recently announced sweeping enhancements and additions to its award winning Velocity Solutions Provider Program. Access the IDC report now to further details. 
(WHITE PAPER) READ ABSTRACT |

Updating Rules for COBOL Generated Code to Use CICS Channels and Containers by IBM

July 2011 - (Free Research)
An organization’s success depends largely upon its ability to respond quickly to today’s complex, ever changing markets and regulatory climate. Read this publication to learn more about IBM WebSphere ILOG Rules for COBOL. 
(WHITE PAPER) READ ABSTRACT |

Connecting Through Content, Issue Two by KnowledgeStorm, Inc (E-mail this company)

May 2007 - (Free Research)
Connecting Through Content, Issue Two examines how technology buyers search for content and how marketers deliver content to them. Content distribution channels, user search techniques, content registration behavior and other aspects of content distribution and syndication are evaluated. 
(ANALYST REPORT) READ ABSTRACT |

Driving Growth and Delivering Value through the Channel by EMC Computer Systems (UK) Ltd.

February 2011 - (Free Research)
In support of the launch of the new SMB focused VNXe unified storage systems EMC recently announced sweeping enhancements and additions to its award winning Velocity Solutions Provider Program. Access the IDC report now to further details. 
(ANALYST REPORT) READ ABSTRACT |

Channel Success Stories: Managed Services Case Study: B Resource by Dell PartnerDirect and Intel

December 2008 - (Free Research)
This Channel Success Story gives you insight into how B Resource has been able to grow its business without growing its staff, and it provides practical advice and guidance from a company that has achieved spectacular results. 
(PODCAST) READ ABSTRACT |

SecurStor 12000/16000 RAID by Excel Meridian Data, Inc.

SecurStor 12000/16000 RAID series are high performance cost effective IDE-to- Ultra160 SCSI or 2 Gb Fibre RAID solutions for workgroups, departmental or LAN storage needs. Scalable from 80 GB to 4TB with up-to (16) IDE hard disk drives. 
(HARDWARE PRODUCT)

eGuide: Exploring Virtualization Technologies and the Services Opportunities for Channel Pros by Zenith Infotech

September 2008 - (Free Research)
This eguide addresses the advantages and disadvantages of storage virtualization technologies providing a balanced view of software-based, appliance-based and switch-based approaches. 
(WHITE PAPER) READ ABSTRACT |

Infor CRM Epiphany for Insurance by Infor CRM

July 2009 - (Free Research)
The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business. 
(BROCHURE) READ ABSTRACT |

Dell | EMC CX4 Series - Flexibility by Intelligroup, Inc.

August 2008 - (Free Research)
Watch this video for a brief overview of the future-ready Dell/EMC CX4 Series arrays, focusing on the innovations, such as UltraFlex modular I/O and virtual provisioning of this highly flexible storage platform. 
(VIDEOCAST) READ ABSTRACT |

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