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Multi-channel Retailing: The Route to Customer Focus - Putting the Customer First by Moving from Multiple Channels to Multi-channel Retailing by IBM May 2008 - (Free Research) This document elaborates on how successful retailers are using multichannel retailing to make operating model change to put the customer at the heart of their organisations.  (WHITE PAPER)

E-Guide: Unified Fabric-- Data Center Bridging and FCoE Implementation by Panduit March 2010 - (Free Research) This E-Guide details how to deploy unified storage and network fabric. Learn the necessary components, differences in approaches to deploying this technology and best practices for choosing the right adapter.  (EGUIDE) READ ABSTRACT |

Coraid Case Study - Notrefamille.com: Microsoft SQL Database by Coraid March 2013 - (Free Research) This short case study reveals how Notrefamille.com deployed a modern, cutting-edge storage system that is 25% less expensive than Fibre Channel, improved throughput to their servers, reduced complexity, and made future growth simple and cost-effective.  (WHITE PAPER) READ ABSTRACT |

HP Social Intelligence Discovery Workshop: Understand the social media opportunity by Hewlett-Packard Limited January 2012 - (Free Research) Read this informative paper to discover how you can tap into your consumer's social media behaviours for useful data.  (WHITE PAPER) READ ABSTRACT |

Tips from the Trade - Competing on Web Analytics by SAS Institute Inc. May 2010 - (Free Research) How can your company take away more than just sales numbers from online customers? That was one of the topics of a webcast that brought thought leaders together to discuss challenges and best practices in the industry. Continue reading to explore the insights and highlights from that webcast and learn more about how to compete on web analytics.  (WHITE PAPER) READ ABSTRACT |

Customer Care in a Social World: Are We There Yet? by Oracle Corporation March 2012 - (Free Research) This paper explores and explains why the contact center is a key strategic focal point for customer engagement via social channels.  (WHITE PAPER) READ ABSTRACT |

SecurStor 12000/16000 RAID by Excel Meridian Data, Inc. SecurStor 12000/16000 RAID series are high performance cost effective IDE-to- Ultra160 SCSI or 2 Gb Fibre RAID solutions for workgroups, departmental or LAN storage needs. Scalable from 80 GB to 4TB with up-to (16) IDE hard disk drives.  (HARDWARE PRODUCT)

Chico's FAS Delivers with Oracle ATG Commerce by Oracle Corporation UK Ltd December 2012 - (Free Research) Watch this webcast to learn how Chico's FAS chose one web commerce application platform to improve its customer experience management (CEM), serve the multi-channel social and mobile shopper, and create real, personalized engagement.  (WEBCAST)

Improving the Customer Experience by Consona Corporation June 2011 - (Free Research) This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.  (EGUIDE) READ ABSTRACT |

Differentiate Your Company by Delivering Great Customer Experiences by Oracle Corporation October 2012 - (Free Research) This brief webcast examines the step by step process your customers go through when interacting with your brand, and how you can optimize that experience.Learn how you can unify the experience through all the channels your customers are choosing to interact with you through cross-channel alignment.  (VIDEO) READ ABSTRACT |

UK IT priorities 2012 by ComputerWeekly.com August 2012 - (Free Research) This exclusive Computer Weekly research reveals how UK IT departments are prioritising their budgets in 2012, which technologies they are investing in, and the impact of cloud computing, mobile and other disruptive technology on their IT strategies.  (IT BRIEFING) READ ABSTRACT |

Deploying Customer Service in the Cloud by Oracle Corporation UK Ltd November 2012 - (Free Research) Read this white paper for best practices in deploying customer service in the cloud. Learn how to successfully implement, consolidate, optimize, and transform your customer experience management strategy and sustain a long-term competitive advantage.  (WHITE PAPER)

Big Data, Analytics, and Hadoop: A Practical Primer by Progress DataDirect September 2012 - (Free Research) One of the biggest challenges facing businesses today is how to manage the massive amount of information available to them, otherwise known as big data. Check out this informative webcast to learn the ways in which data is growing and how companies are dealing with this influx of information, with special consideration given to the Hadoop platform.  (WEBCAST) READ ABSTRACT |

Leveraging Loyalty Data to Enhance the Cross-Channel Customer Experience by Oracle Corporation September 2012 - (Free Research) In this 1to1® Executive Dialogue, industry experts discuss the steps business leaders should take to leverage loyalty programs, integrated CRM, and customer insights to deliver a unified, personalized, and relevant customer experience that maximizes customer loyalty.  (WHITE PAPER) READ ABSTRACT |

Deliver a Superior Cross-Channel Commerce Experience by Oracle Corporation March 2012 - (Free Research) With the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors.  (WHITE PAPER) READ ABSTRACT |

Top Ten Data Management Trends by Scalability Experts May 2011 - (Free Research) Read this white paper to get the top ten data management trends that will be important in 2011 and beyond. Leveraging these trends will enable you to make more insightful business decisions, reduce your IT costs and make your environment more responsive, available and scalable.  (WHITE PAPER) READ ABSTRACT |

ESG Lab Validation Report Preview - QLogic FabricCache QLE10000 Caching SAN Adapter by QLogic Corporation April 2013 - (Free Research) This ESG Lab preview summarizes the results of independent, third-party testing of QLogic's new 10000 Series 8Gb Fibre Channel Adapter with a focus on scalable database performance improvements and shared cache effectiveness in single-server and multi-server environments.  (WHITE PAPER) READ ABSTRACT |

The Role of Open Source Data Integration - An Analyst White Paper, by Mark Madsen by Talend January 2009 - (Free Research) This report by Mark Madsen will explain what data integration is, and especially the difference between Operational Data Integration and Analytic Data Integration. It highlights the benefits of open source for data integration, and provides a series of recommendations to make the integration job easier, repeatable and more productive.  (ANALYST REPORT) READ ABSTRACT |

Infor Epiphany Brochure by Infor December 2012 - (Free Research) This helpful resource introduces one CRM tool that allows you to optimize your customer interactions across all communication channels and glean deeper insight into your customer base.  Read on to learn about the specific benefits this technology offers businesses across all sectors.  (WHITE PAPER) READ ABSTRACT |

CRM and social media - How a blended approach means good business in the hospitality industry by Infor December 2012 - (Free Research) This white paper offers helpful guidelines for those in the hospitality industry on how to blend CRM with social media and real-time marketing strategies to improve customer satisfaction, attract more guests, build business, and get higher ROI.  (WHITE PAPER) READ ABSTRACT |

Demystifying Customer Service Correspondence Work Flow in Cards by Wipro Technologies May 2009 - (Free Research) Methods for capturing customer attention and loyalty may have changed over the years, but the basic DNA of business has not - a focus on establishing new customer relationships and retaining existing ones. This paper provides both a business & technology insight into the credit card customer service workflow.  (WHITE PAPER) READ ABSTRACT |

Deploying Microsoft SQL Server 2005 with Microsoft Windows Server 2008 on Dell PowerEdge Servers and Dell Storage by Dell, Inc. August 2008 - (Free Research) This white paper provides an architectural overview and configuration guidelines for deploying Microsoft SQL Server 2005 x64 SP2 with Microsoft Windows Server® 2008 x64 Enterprise or Standard Edition on Dell PowerEdge servers with Dell PowerVault.  (WHITE PAPER) READ ABSTRACT |

Exceptional Experiences: The key to customer engagement by IBM December 2010 - (Free Research) Frustrated customers, lower satisfaction, declining loyalty and plummeting sales are potential consequences of a poor online experience. Looking ahead, both analysts and industry leaders agree that an exceptional experience will be the key to dazzling, acquiring and retaining customers.  (BROCHURE) READ ABSTRACT |

Channel Strategies E-Zine - September 2010/ No.3 by SearchITChannel.com September 2010 - (Free Research) Learn what's needed to strike the right balance of project work versus managed services sales. Also in this issue, find out how the absence of single-instance storage in Exchange 2010 can affect customers' migration plans, and examine why VDI is becoming one of the more popular technologies to replace traditional client-server computing.  (EZINE)

Unified Physical Infrastructure℠ (UPI) Strategies for Smart Data Centers by Panduit January 2010 - (Free Research) This white paper discusses thermal management considerations associated with deploying a Vertical Exhaust System in the data center, and its impact on the data center physical infrastructure. An example scenario is presented to demonstrate the cost savings that may be achieved by deploying a VES in a typical data center environment.  (WHITE PAPER) READ ABSTRACT |

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