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Not Business as Usual. The Changing Channels in Consumer Electronics by IBM Line of Business

June 2008 - (Free Research)
IBM explores how the impact of innovative business models for "how to sell" are now as important as the innovative products themselves - CE manufacturers need to skillfully manage their mix of sales channels for future success. 
(WHITE PAPER)

IBM Watson Engagement Advisor by IBM

November 2013 - (Free Research)
The following white paper outlines the recent change in the consumer market and how to ensure that you are delivering the best customer service. 
(WHITE PAPER) READ ABSTRACT |

How IBM helps midsize business thrive: Leveraging Smarter Commerce to improve the customer experience and increase ROI by IBM

January 2013 - (Free Research)
Today, businesses must meet increased customer demands - and need to optimize service, sales, and supply chain management to do so. This resource offers advice for midsize businesses on how to achieve rapid ROI in a customer-focused world, while leveraging social media and mobile channels to better connect with customers. 
(WHITE PAPER) READ ABSTRACT |

The End of Advertising as We Know It by IBM Line of Business

February 2008 - (Free Research)
Based on IBM global surveys of more than 2,400 consumers and 80 advertising experts, we see four change drivers shifting control within the industry. Find out more by downloading this IBM white paper. 
(WHITE PAPER)

Unified Performance Management: The Key to Successful Performance Management by IBM

April 2009 - (Free Research)
Using common performance management tools and systems efficiently is just as critical to the success of the business as using a common set of applications for accounting and human resources (ERP) and marketing and sales (CRM). Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

IBM Adds Real-time Compression to Storage by IBM

June 2012 - (Free Research)
Why should your data center deploy Storwize V7000 with Real-time Compression? From an economic standpoint, Storwize V7000 provides the financial benefits you need to meet the growing storage requirements within the limits of a constrained budget. Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Smarter Commerce for Consumer Products by IBM

November 2011 - (Free Research)
The connected customer is changing the way you must conduct business. In order to comply with your customers' demands, you must change the way your products are sourced, manufactured and distributed. Smarter commerce enables this, allowing you to transform how quickly you can manage and adapt your source, market, sell and service processes. 
(WHITE PAPER) READ ABSTRACT |

IBM Smart Analytics System Brochure by IBM

March 2011 - (Free Research)
The IBM Smart Analytics System helps accelerate the delivery of insights for faster, smarter action; helps lower the cost of deriving more value from enterprise information; and features a modular architecture that enables organizations to easily add capacity and adapt to changing business needs. Check out this paper now to learn more. 
(WHITE PAPER) READ ABSTRACT |

Retail Opportunities in a World of Extremes: Understanding Today's Teens and Boomers by IBM

May 2008 - (Free Research)
This IBM study focused on two groups – teens and boomers. It explores their lifestyles, values, and particular preferences and attitudes toward shopping. Read this paper to learn how retailers can better meet the needs of these two segments. 
(WHITE PAPER)

From Disney to dishwashers: Digital CRM to change customer experience by IBM

November 2013 - (Free Research)
Access this expert e-guide to uncover how CRM has changed the entire customer experience and how this kind of technology can truly benefit your organization. 
(EGUIDE) READ ABSTRACT |

ITG Executive Summary: Value Proposition for IBM PureFlex Systems by IBM

April 2012 - (Free Research)
This paper outlines a system that includes industry-leading capabilities at the infrastructure management level. Read on to discover how this option offers the potential to transform the server, storage and network infrastructures that support SAP enterprise environments and allows organizations to extend common management services to non-SAP apps. 
(WHITE PAPER) READ ABSTRACT |

IBM Analytic Answers for Retail Purchase Analysis and Offer Targeting by IBM

March 2013 - (Free Research)
This resource introduces a portfolio of cloud-based strategies that allow organizations of all shapes and sizes to benefit from advanced analytics – without the need for infrastructural changes, expensive software, or analytics expertise. 
(WHITE PAPER) READ ABSTRACT |

Decision Management Smarter Insurance Processes by IBM

July 2011 - (Free Research)
With varying compliance demands, change is the mainstay of the insurance industry. There are constant alterations to underwriting, rating, claims processing, fraud detection and billing. Read this case study of the Traveler's implementation of a business rules management system to effectively improve all of their processes. 
(CASE STUDY) READ ABSTRACT |

IBM® Cognos Financial Statement Reporting (FSR) and British Airways by IBM

June 2011 - (Free Research)
Through the years, accounting standards have changed and older processes need to be refined with the new complexities. This paper discovers how to maintain a master annual report without the risk of inaccuracies with data consolidation. 
(WHITE PAPER) READ ABSTRACT |

IBM Rational Focal Point by IBM

December 2010 - (Free Research)
IBM Rational® Focal Point™ software is a comprehensive portfolio management solution that helps you prioritize and select the right investments, balance change with business demands, and align resources to deliver the right capabilities at the right time. 
(EBOOK) READ ABSTRACT |

Whitepaper-- IBM InfoSphere Software: Trusted Information by IBM

November 2009 - (Free Research)
Read this paper to learn how you can use IBM's InfoSphere software, and integrated platform for trusted information, to align business and IT, accelerate your projects for faster time to value, leverage your existing infrastructire, and adapt to the changing needs of your business. 
(WHITE PAPER) READ ABSTRACT |

The new collaboration: enabling innovation, changing the workplace by IBM

February 2009 - (Free Research)
This white paper discusses the changing face of collaboration and the ways in which the new collaboration can benefit business. It points out that smart businesses already are looking for ways to connect communities so they can tap into both internal and external knowledge and use that knowledge to accelerate innovation. 
(WHITE PAPER) READ ABSTRACT |

Multi-channel Retailing: The Route to Customer Focus - Putting the Customer First by Moving from Multiple Channels to Multi-channel Retailing by IBM

May 2008 - (Free Research)
This document elaborates on how successful retailers are using multichannel retailing to make operating model change to put the customer at the heart of their organisations. 
(WHITE PAPER)

Process Complexity: How to reduce it with Decision Management by IBM

March 2012 - (Free Research)
Read this presentation transcript as industry visionary James Taylor discusses BPM and the causes of complexity. Learn about decision management and its role in eliminating some of the complexity, decision management systems, business rules, predictive analytics and finally how all of this impacts your customers and the customer experience. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Readying your Portals for Social Business by IBM

August 2011 - (Free Research)
Social networking, high-speed mobility and smarter devices are changing the way we do business. Read this paper now to learn how you can create value for your business through building robust social and real-time collaboration capabilities into portals. 
(WHITE PAPER) READ ABSTRACT |

Take a Holistic Approach to Business Driven Security by IBM

December 2008 - (Free Research)
Read this white paper to learn about actions that organizations can take to drive security efforts from a business-driven perspective, and how leadership from IBM can help enable success. 
(WHITE PAPER)

The New Language of Business: SOA and Web 2.0. Download a complimentary chapter by IBM

October 2007 - (Free Research)
Sandy Carter, Vice President of SOA and WebSphere Strategy, IBM Corporation, takes readers through a specific roadmap on how, where, when, and why to embrace a Service Oriented Architecture (SOA) strategy in her new book. 
(WHITE PAPER)

Big data and analytics for a holistic customer journey by IBM

August 2013 - (Free Research)
In the modern business world, customer experience is everything. To re-align your customer-engagement initiatives around this new reality, you will need a clear roadmap for where to start and how to proceed. Access this white paper today for discussion and case studies on how you can use big data analytics to enhance experience. 
(WHITE PAPER) READ ABSTRACT |

Forrester Consulting Report - Empowered Customers Drive Collaborative Business Evolution by IBM

May 2012 - (Free Research)
In this comprehensive Forrester report, explore how successful businesses are adapting to the new demands of customers by transforming processes and technology in order to improve customer experience and leverage collaboration for more effective communication over a number of touchpoints. 
(WHITE PAPER) READ ABSTRACT |

Empowered Customers Drive Collaborative Business Evolution by IBM

May 2012 - (Free Research)
Read this groundbreaking new study, conducted by Forrester Consulting on behalf of IBM, to understand how empowered customers are changing the way business is doing business—today and in the future. 
(WHITE PAPER) READ ABSTRACT |

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