To achieve all modern telecommunication requirements it was necessary to change service delivery architectures as well as billing systems architectures. This paper examines the a billing solution that delivers on all of today's service providers needs. 

Sandy Carter, Vice President of SOA and WebSphere Strategy, IBM Corporation, takes readers through a specific roadmap on how, where, when, and why to embrace a Service Oriented Architecture (SOA) strategy in her new book. 

As businesses have instituted internal, industry, and government mandated regulatory compliance, the need for audit data to prove conformity has also become a necessity. Read this white paper to learn how configuration audit and control provides a single, independent source for enforcing and reporting on a change policy across an organization. 

This expert briefing presents sage advice from Derek Lonsdale, service management leader and Lean IT expert from PA Consulting Group. Inside, discover how you can optimize and speed up the change management process to ensure that IT stays in sync with business demands. 

This white paper details architectural, design and functional changes to current management systems. With these changes come a more streamlined approach to assimilate, model and analyze data from multiple sources in real time, as well as non-real time functions such as planning, change management, change review and asset optimization. 

This white paper describes steps IT executives must take to manage an IT service management (ITSM) implementation to maximize its value and ensure that it achieves the full transformational effect it is capable of delivering. 

This expert E-Guide takes a look at the big changes in telecom network management and what you can do to prepare for and adjust to changes in the traditional telecom data center architecture. 

Read this white paper to learn how to enforce IT Control Management policies effectively by fostering a culture of change and enforcing change management processes resulting in greater auditability, improved quality, and IT infrastructure integrity. 

This paper examines that to build an effective change management framework and achieve high availability numbers for an SaaS application requires maturing IT processes along established best practices and investing in quality change management tools. 

The purpose of this paper is to highlight the key insights from the IBM Global CEO Study and relate them to the new CIO challenge: driving transformation as "change leaders" and implementing transformation as "change agents". 

Several important technology changes, social trends and customer needs are driving the future development steps and functionality of Business Intelligence solutions, this report from Birchman reveals. 

This book extract explains how organisation can uses benefits management techniques to increase the value of IT projects to the business.