Change Request Case White Papers, Change Request Case Software, Change Request Case Research, Hardware and Services

MAXIMUS Chooses Requirements Driven Testing from Micro Focus to Tame Complex Technology and Process Modernization for Critical Government Data Processing Challenges by Micro Focus

May 17, 2012 - (Free Research)

Read this case study to learn how MAXIMUS, a health and human services business process outsourcing provider, leveraged change and configuration management software to address their challenges associated with operating their mission critical business processes.

(CASE STUDY)

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S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.

(SOFTWARE PRODUCT)

Hartford Hospital - Reducing Costs While Enhancing Patient Care by Iron Mountain

March 09, 2012 - (Free Research)

This case study examines how Hartford Hospital outsourced its medical records management without service interruption, ensuring the highest level of patient care while reducing costs. read on to find out how they did it.

(CASE STUDY)

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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Serena Service Manager: A Process Driven Approach to Orchestrating IT Service Management (ITSM) by SERENA Software, Inc.

April 2012 - (Free Research)

This white paper explores the many benefits of Serena Service Manager, an IT Service Management (ITSM) solution that offers service orchestration of the core processes of incident, problem and change management with initial implementations of service request management and fulfillment together with support for service level agreements.

(WHITE PAPER)

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Achieving Fast Access Governance Time To Value - Friends Life Case Study by Aveksa

April 2012 - (Free Research)

In order to meet today’s increasing access-related compliance requirements and reduce the risk of security breaches, organizations are investing in access governance automation software solutions. In this webcast case study, learn how one organization was able to deploy a solution in just 17 days and cover the key benefits they achieved.

(WEBCAST)

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Serena Orchestrated Service Management: Demo by SERENA Software, Inc.

April 2012 - (Free Research)

Serena Orchestrated Service Management is a process-based ITSM solution that offers reduced TCO, speedy issue resolution,end-to-end visibility and improved user satisfaction. View this two-minute demo to see how and why it is so effective.

(WEBCAST)

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Serena Service Management: Free Trial by SERENA Software, Inc.

April 2012 - (Free Research)

Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.

(TRIAL SOFTWARE)

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The Cloud Backup Toolkit: In-depth Tools to Evaluate Your Cloud Backup Opportunity by Asigra

December 2011 - (Free Research)

<p>Get help deciding if your company can benefit from offering cloud backup and recovery services, and also find tools to help you select a platform vendor that will help you in your venture.</p>

(WHITE PAPER)

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IT Performance at the Crossroads by Hewlett-Packard Company

November 2011 - (Free Research)

Wouldn't it be great to have a management system that detailed your organization's performance in near real-time? Read this paper for senior IT management for an overview of the latest management system changes and additions, including sought-after predictive analytics.

(WHITE PAPER)

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Best Practices for SharePoint Development and Customization by Quest Software

May 2012 - (Free Research)

This paper discusses best practices for SharePoint development and customization.

(WHITE PAPER)

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Riverbed Stingray Traffic Manager VA Performance on vSphere 4 by Riverbed Technology, Inc.

November 2011 - (Free Research)

Cloud infrastructure platforms like VMware vSphere 4.0 can benefit from load balancers that connect users to the most suitable datacenter. This white paper outlines how the Riverbed Stingray Traffic Manager Virtual Appliance (VA) improves traffic performance compared to a Linux install.

(WHITE PAPER)

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Global lessons in eHealth implementation by ComputerWeekly.com

April 2012 - (Free Research)

This report from KPMG, packed with case studies, looks at the drivers for innovation in e-health.

(JOURNAL ARTICLE)

Tough Test, Top Score: High Praise for Quantum DXi from Alaskan Utility by Quantum Corporation

December 2009 - (Free Research)

After carefully weighing competing options, Anchorage Water and Wastewater Utility chose Quantum's DXi-Series solution with deduplication technology for its data protection system upgrade. This case study explains why they made that choice.

(CASE STUDY)

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The Next Generation Of Knowledge Worker Processes Will Dominate Enterprises by IBM

October 2010 - (Free Research)

This paper shows the shifting mindset surrounding case management, offering up the results of surveys with 155 global case management influencers and decision-makers on how they view this concept. Learn why older process automation approaches based on archaic mass production concepts are no longer viable in today's era of people-driven processes.

(WHITE PAPER)

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Sun World International: A case study in smarter planet leadership by IBM

May 2012 - (Free Research)

This case study illustrates how Sun World International, a mid-sized grower in California, shifted its competitive strategy to capitalize on analytics and gain real-time insight into the competitive market. Learn how it gained a 5% reduction in harvesting costs, a 20% reduction in fuel usage and an eight-fold increase in profit per acre.

(CASE STUDY)

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Met Office: The changing role of social media

by ComputerWeekly.com

April 2012 - (Free Research)

Dave Britton, chief press officer of the Met Office, explains how the Met has harnessed social media, in this presentation.

(CASE STUDY)

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iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.

(SOFTWARE PRODUCT)

AQS, Inc. Major Software Delivery Lifecycle Improvements at AQS, Inc. with StarTeam by Micro Focus

May 2012 - (Free Research)

When software company AQS, Inc. needed to build consistency in their source code management and automate change processes they leveraged a change and configuration management system. Read this case study to learn the benefits they were able to achieve.

(CASE STUDY)

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Fast Track to Archived Data Access by Iron Mountain

March 2012 - (Free Research)

Read this paper for best practices and keys to help you prepare for a compliance or audit request. Learn how an offsite partner can help improve your data protection, accessibility and recoverability, and receive 7 keys to help improve your security and backup policies. Also receive checklist of 4 keys to help you better access your information.

(WHITE PAPER)

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Tough Love: When IT Security Hurts Your Business by Global Knowledge

May 2009 - (Free Research)

As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.

(WHITE PAPER)

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Why Business Rules: A Case for Business Consumers of Information Technology by ILOG, an IBM Company

April 2008 - (Free Research)

This paper examines the relationship between business and IT groups within the typical enterprise and explores how the implementation of a Business Rules Management System (BRMS) allows both groups to find common ground.

(WHITE PAPER)

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Join Florida Crystals and SAP: Drive Innovation, Reduce Project Risk with SAP Application Lifecycle Management Solutions by SAP America, Inc.

May 2012 - (Free Research)

<p>Change is constant in business it's vital that your company is prepared for each change. Leading North America sugar cane company, Florida Crystals faced a problem as their company experienced massive growth in their market. Watch this webcast to learn how Florida Crystals mitigated complexity with a high-performing ALM system.</p>

(WEBCAST)

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Anatomy of an Archiving Project White Paper by IBM

August 2011 - (Free Research)

Companies worldwide are affirming the value of archiving as a best practice for managing data growth, completing faster application upgrades and much more. Inside this white paper, learn how archiving can help support data retention compliance initiatives and mitigate risk for audits and electronic discovery requests.

(WHITE PAPER)

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